Welcome Canada Customers!

What Can I Expect When Placing an Order?

UPS Shipping Features
An inclusive one-time charge that includes ALL associated taxes, brokerage and duty fees. You will not incur any further charges or fees when you recieve your order. We guarantee it. And we even lower your brokerage and shipping fees at checkout, depending on the product and subtotal, by paying for part of them ourselves!

100% Guarantee: MD will pay any additional charge or fee or brokerage cost (Our negotiated brokerage fee for all orders over $20 is $14.50) incurred on your order when using UPS checkout. Your final price is your true, final price. If for any reason an additional fee occurs, MD will pay for it. However, if an additional fee is a result of choosing the wrong usuage option during checkout (business vs. residential), then you will be liable for that additional fee. This 100% Guarantee excludes any charges your credit card company may charge you such as commission or exchange rate fees.

Exception for guaranteed shipping rate: For areas in Canada that are only serviced through air shipment and our system doesn't catch it, you will receive a phone call regarding your order. Air shipments to these areas are very expensive and we will try to work out an arrangement with you for the new freight. There is no obligation to buy and you will not be charged unless an agreement is made, otherwise the order will be canceled. If a charge occurs you will be remitted if no order is placed.

Postal Shipping Features
Lower shipping costs (usually) and a lower final charge amount online then UPS for most orders. However the associated fees and taxes will be collected from you when you receive the order.


How Is the Exchange Rate Being Applied to My Order?

Although all charges are being itemized and paid in U.S. Dollars, real-time exchange rates are being calculated and costs converted to Canadian Dollars for the appropriate assessment of duties, taxes, and customs preparation fees (when using UPS, not Postal) which are based on Canadian purchase values.  The credit card statement’s line item charge on your credit card bill will be your banks conversion of funds from USD to Canadian.

Determining Applicability of Duty Charges and Amount

When using UPS shipping, not Postal, your duty rates are determined by such factors as commodity classification, country of manufacture, quantity and value of the goods being imported.  There will be an assessment on the total value of the commodity that is non-exempt from duty in accordance with NAFTA. If your order contains items requiring a duty assessment this will be itemized in your cart total prior to checkout. Postal shipping does not calculate or charge for any taxes or duties. They are paid when the product is recieved.

How Are Province Taxes Determined and Charged?

When using UPS shipping, the tax rate depends on your ship-to-destination. Please refer to the chart below to determine the relevant rate for you. Note that a fraction of a percent is added to GST or HST above the 5% by UPS for a UPS brokerage tax. When using Postal shipping there will be no tax charged online, you will pay the taxes and fees upon receiving your order.

How Are Canadian Shipping Costs Determined?

UPS shipping charges are dynamically calculated by our site-integrated UPS rate generator and determined by the carrier service type, ship-to-destination, number of packages, and the respective weight and dimensions of each.

Postal shipping charges are determined by the Postal categories and determined by the ship-to-destination, number of packages, and the respective weight of each.

How Are Canadian Customs Entry Preparation Fees Determined?

For UPS shipping, customs preparation fees are also programmatically calculated in accordance with our UPS Brokerage rate of $14.50 for the product sum of $20 and more.

Billing

Your credit card will be billed in U.S. dollars by authorize.net on behalf of MD. Manufacturing immediately upon completion of your online order.  "MD Manufacturing" will appear as the billing company on your credit card statement.

Order Confirmation & Tracking

Within 24-Hours of placing your order, you will receive an order confirmation email.

Orders to Canada will ship only when all items are in stock. If an item within your order is on back order you will be notified within one business day and provided with a projected shipment date or applicable options.

Once your order has been processed for shipment, you will receive a fulfillment status and shipment notification e-mail which includes UPS tracking information if using UPS.

Return Policy for Canada

M.D. Manufacturing’s Customer Satisfaction Guarantee

• For online retail sales, MD provides a 30-day Satisfaction Guarantee. Test drive your new product for up to 30-days after product receipt. We are confident you will be satisfied. If not you may return it for a full product refund. 100% of the product cost will be refunded, including taxes and applicable duties. The initial shipping and return shipping charges, and applicable international entrance/brokerage fees will not be refunded. Any product sold online is refundable when returned within 30 days of the original product receipt and returned under a Return Authorization number (call 1-800-997-2278 or send an online form at https://builtinvacuum.com/returnssl.html). The 100% Satisfaction Guarantee does not apply to product deemed abused and unusable.
  
  Returns and Refunds
  
  
• Damaged or incorrect product: For online retail sales we guarantee all products to arrive as ordered and undamaged. Your package is insured for the value of its contents. If a product is not correct or damaged, MD will pick up the product at MD's expense from the customer through a freight carrier. The customer must initiate a product return under a Return Authorization number (call 661-283-7550 or send an online form at https://builtinvacuum.com/returnssl.html ).
  Issuing new product: 1. If product is needed immediately, a complete new order must be placed by the customer. A refund will take place when the damaged product is received back at MD and processed. 2. For less rushed needs, new product will be sent when the original product is received back at MD and processe.Missing product:  If ordered products are missing upon delivery of order the customer must contact MD immediately (call 1-800-997-2278).  Replacement product will be sent upon verification. Refusals: If a package is refused, the customer will receive a refund after the deduction of both the initial and return shipping and applicable international entrance/brokerage fees.  A 20% restocking fee may be applied.
  
  
• Return, Repair, or Exchange ProcessCall our Customer Service department at 1-800-997-2278 to discuss your reason for the return. You will be provided with qualifying conditions, a Return Authorization number, and the respective return address.
  • Carefully repackage the item(s) in the original packaging or use a box and packing material that will prevent damage.
  • Include a copy of the original Packing Slip with noted reason for return.
  • Clearly address the package to our U.S returns facility and include the RMA number on the outside of the box near the address labeling.  
  • Tender the package to the carrier of your choice. You may wish to insure the package for the full replacement value with your chosen carrier.  Your package will be forwarded to the U.S. and will typically be processed within 7-10 days of receipt.
    
    
    Note:  All return shipping charges must be prepaid and are non-refundable.  On a case by case basis, we will issue a credit for reasonable and customary freight charges if the returned item is defective or mis-shipped.

Tax Table for Canada

*The Canada Border Services Agency is obligated to collect only GST on commercial imports.  For those provinces that have harmonized taxes (Quebec, New Brunswick, Newfoundland & Labrador and Nova Scotia), only the GST portion of the HST is collected.

**Commercial importers subject to PST will self assess directly to their provincial governments.

Top 10 Reasons to buy MD:

• We have the best customer service: 1-800-997-2278 (M-TH PST) or by email anytime.
• VeriSign secured ordering. Your information will be protected.
• Orders are checked to make sure they are compatible with your home system.
• Central Vacuums is all we do, and we do it best.
• Most orders ship within 24 hours.
• We have operated from a real address with a physical manufacturing plant since 1961.
• This is no "copy-catter" website; we wrote it all.
• As a manufacturer, our leverage ensures your cost savings.
• We were the first central vacuum company on the web; and that's a fact.