MD Customer Service

2897 Customer Service Reviews



artthompson@atmc.net
Sep 29 2014 11:59AM
Comments not provided.


Sep 29 2014 7:48AM
We enjoyed excellent service, timely shipping, and follow up. Thank you.


Sep 29 2014 5:26AM
Hi Guys,
product is excellent,works fine
good service and quick delivery
we are happy with your company, would buy again anytime

Thanks Jerry and Anke


lowell mi
Sep 27 2014 5:51PM
Comments not provided.


Sep 27 2014 6:40AM
All works well and very happy with the results!


Michael Justice
Sep 26 2014 3:45PM
While it took a while from the time I sent my initial email with an inquiry about some of their products, once I connected with their customer service representative, she was great. She was knowledgeable and reassuring, as we had not had a good experience with a firm out of Florida previously when trying to come up with a replacement hose for our built-in vacuum system. The merchandise arrived promptly and to our delight everything fit to our non-standard existing outlets. Definitely would recommend this firm.


Brian
Sep 26 2014 6:21AM
Service was great. Had what I needed and shipped it fast.
Price was good too.

Thanks
Brian


Paul Gilles Lalande
Sep 23 2014 6:17PM
Fast reply to inquiries.Correct informations
Good show


Sep 23 2014 7:08AM
You seriously need to ay attention to your packing. I received an empty box expecting to receive a hose. The box was open and was obviously retapped by shipper.The send delivery was partially open due to you skimpy taping job.

The replacement of your hose to me , I'm sure cost more than using a little more tape.


Joe Nicolai
Sep 22 2014 6:05AM
I purchased a new motor for my central vacuum because it was tripping the mini-breaker and that was what your web site recommended. When I installed the new motor it was still tripping the breaker. When I called MD Central Vacuum back, they said they would send out a mini-breaker at no charge. Now that is what I call service.


Sep 21 2014 5:15PM
Customer Service was excellent--they helped identify the appropriate replacement parts for my damaged, 12 year old, system.


Sep 21 2014 11:55AM
Customer service was one of the best that I have encountered. After having chosen the wrong part on-line, I received good support in identifying what was the proper part and having it shipped. I've no doubt that I will be a returning customer. MD's support and knowledge base exceeds all others that I have called on for vacuum support.


Sep 21 2014 7:33AM
Comments not provided.


Sep 19 2014 9:18AM
I have called MD a couple of times for replacement parts and have been very impressed by the customer service provided. Professional, knowledgable, courteous and friendly people. I think it is exactly how customer service operations should work. Thank you!


Sep 19 2014 9:17AM
I have called MD a couple of times for replacement parts and have been very impressed by the customer service provided. Professional, knowledgable, courteous and friendly people. I think it is exactly how customer service operations should work. Thank you!


Sep 15 2014 10:20PM
Not only is Stealth vacuum a great product, but customer service also provided excellent help.


Kim Kasdorf
Sep 14 2014 4:46AM
Recently I ordered a new low voltage handle and switch for my older vacuum hose. The new handle didn't fit the old hose (ordered from you in 2005) but customer service sent me a complete new hose. Thanks you very much for the excellent customer service and product quality.


Bernard Asselin
Sep 12 2014 10:01AM
Comments not provided.


Sep 11 2014 3:50AM
This was so easy online! Thank you!


paul rudolph
Sep 8 2014 6:10PM
exceptional service,i wouldn't even consider buying elsewhere,even at a lower price!


Cindy Ondrak
Sep 6 2014 6:38AM
Comments not provided.


Martin
Sep 5 2014 9:27AM
Excellent support


Susan
Sep 3 2014 6:15AM
Really disappointed in the lack of interest in getting us answers regarding the new motor we purchased that does not work. CS has been horribly lacking.

(MD Notes: We sincerely apologize for the delayed reply. A large volume of customers needing assistance over the Labor Day Holiday weekend created a lengthened response time for our customer service team. We are doing everything in our power to make this right for the customer.)


Sep 2 2014 7:28AM
We mistakenly ordered the wrong part and when we called to return it for the right one, the service rep couldn't have been more helpful and friendly. Absolutely the finest service!


Aug 31 2014 9:39AM
The MS system I have is 23 years old.I ordered a his and other parts.The new hose w trigger does not work so I suspect the Linear receiver is bad.It would be good if you had a tech in house that could answer my questions. I am returning the hose but keeping the other parts.

(MD Notes: We apologize we could not resolve your concerns with the Linear receiver.)
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