MD Customer Service

Customer Service

2547 Customer Service Reviews


Shelly
May 21 2013 9:35AM		 Excellent service. They sent out a replacement part immediately at no cost. Part was under warranty. Would definitely buy from this company again!


Anita / Tampa, FL
May 18 2013 6:24AM		 This company is top notch! I had several difficult issues to contend with utilizing some old equipment. All of the people involved hung in there until the correct fix was found. You do not find that kind of customer service anymore.


May 17 2013 7:35AM		 Easy to order and delivery was on time.


Leo from San Diego
May 13 2013 9:58AM		 Asked a question and got an answer in about 30 minutes.


Kevin
May 13 2013 8:46AM		 Incredible warranty coverage. No fighting, just pure customer service. Great job!! Thanks and Highly Recommended!


john cloutier
May 12 2013 3:27AM		 The person I delt with was extremely helpful. Very courteous I might add.


P.J.
May 9 2013 1:28PM		 The lady in customer service was very helpful and enjoyable to work with. I feel very confident after talking to her that I will be able to fix my central vac. She is a very positive person and knows how to help a person fix their vac.


May 8 2013 9:37AM		 Comments not provided.


L. Schmidt
May 8 2013 9:24AM		 The lady in customer service was very helpful and answered all the questions I had with my order. I will ask for her any time I may need help with an order in the future. Thanks again! You did a great job !


Jeff Jostad
May 7 2013 5:22PM		 Originally ordered a replacement hose for my Kenmore Central Vac system. I did not see that the hose was 1 1/2" whereas my outlet hole is only 1 1/4". I call and was greeted very friendly and the woman who answered took care of getting the parts I needed plus some extra items I was looking at. However when I received the parts, The adaptor I ordered was incorrect for my system. I called and sent an email on Friday (Found out you are closed on Friday's. That would be my only complaint) and received an email and a phone call first thing Monday morning. I called an your company sent me a replacement for the correct adaptor at no charge. Very nice gesture. Will definately order from your company again!


May 6 2013 1:31PM		 The lady in customer Service was great! She made ordering easy and answered my questions on the first call. Thank you!


Boerne, TX
May 3 2013 10:06AM		 I bought a Silent Master unit approximately one week ago and self installed it. After incurring an initial installation issue, I can say without hesitation that your customer service is exceptional. Many thanks to you and All Central Vacuum in San Antonio, TX for your outstanding support. The system works great!!


Mike Harker
Apr 30 2013 9:03PM		 Very helpful service.


Apr 23 2013 12:31PM		 Comments not provided.


Robert
Apr 22 2013 7:49AM		 had an issue when ordering items on the internet and had to call to verify status of order. the individual was extremely helpful in answering my concerns. she was able to advise that my original attempt to place the order was not completed and how to correctly order the items that I wish to purchase.


Kathy Arends
Apr 14 2013 3:37PM		 The website was very easy to use. I was able to replace a part from my 20 year old system with ease. Fast delivery was nice but free shipping was awesome! I won't hesitate to buy from this company again.


Jana Smith
Apr 14 2013 7:04AM		 We are very pleased with all aspects of our purchase. The website was very specific and made ordering the correct motor so easy. Delivery time and tracking information were great. Website gave specific instructions that made installation stress free. Appliance runs great and we are glad we ordered from M.D. Manufacturing.


Judi D'Accardo
Apr 12 2013 8:13AM		 Great customer service, very fast delivery. Parts work great.


Dr. Grosso
Apr 8 2013 12:20PM		 We were very pleased with the excellent customer service your company provided us and the quality of the products we ordered based on your superb recommendations. Despite our changing minds, and mixing up the order (more than once) your company remained professional, pleasant, always gracious and was a real pleasure to work with. MD proved itself to be a company that is trustworthy and dependable and we received a quality product at a fraction of the cost it would have been to replace with the original Hoover brand. Thank you MD for making our experience a very positive one!


Alex McLean
Apr 3 2013 3:07PM		 The items arrived well packed, the package was bashed, but the items were all in good order. Took a while to get here. but it was crossing the border to Canada and over Easter weekend. I tried to buy these items locally and could not even get a quote, I had to go from the Atlantic to the Pacific to get them. Price was good, info from MD was excellent. Thanks guys!!


Al Koch
Apr 2 2013 12:56PM		 Thanks for your suggestion on calling the manufacture. They had a gasket which I will try.


Cady Lindberg
Apr 2 2013 11:34AM		 No hassle return, prompt shipping of replacement, American call center, what more can one ask for. Thanks guys!


Rick Austin
Apr 1 2013 8:41AM		 Thank you for your help in suggesting the new wand 406ATQ replacement that fits my Kenmore 116.3493590C Whisper Belt power head. Received the wand and the Switch Assembly for Gas Pump Handle Part#352GS last week. I installed the new switch and attached the new wand everything fits and works great. You saved me from having to buy a new 35 foot hose, wand and power head($200-400). Your Customer Support groups prompt replay (same day) to my inquiry was great. Thanks again. (order 493016)


Jim Sayrs
Apr 1 2013 8:25AM		 Very helpful.


Mar 29 2013 11:21AM		 Thanks for your quick, accurate response
More Reviews

Please fill out this short form to submit a review for:
MD Customer Service
Rating:
PRIVACY NOTICE: Your email address will not be displayed on our site or given to any third parties under any circumstances. Your name and comments (if entered) will be displayed upon approval by an editor. We will not change your comments, but will remove any unacceptable words and correct any spelling errors.
Comments: (optional)
Email Address:
(required)		 (Prevents duplicate user ratings - never used for spam.)
Your Name, City:
(optional)