MD Customer Service

2852 Customer Service Reviews



Bob
Aug 1 2014 9:02AM
Thank you very much for the information!


Joyce Bachman, Sun Lakes, AZ
Aug 1 2014 6:14AM
Absolutely the most amazing customer service of any company I have ever had the pleasure of doing business. If there were 6 stars I would be rating higher.


Marc
Jul 29 2014 8:08AM
Had a great experience. I had a couple of technical questions, which they promptly answered, prior to my purchase.

I replaced my flow-through silencer for an HP central vac, with a closed-end HEPA filter. It's approximately as quiet as the previous unit, with the benefit of polishing the exhaust air, before it gets dumped into my garage. Just that much cleaner in the garage, now.



Graeme
Jul 29 2014 12:51AM
Quick and accurate response to a request for information. Thanks.


Liz G, Shelton WA
Jul 27 2014 7:38AM
I called customer service because no instructions came with the new hose handle for my Stealth system. The representative was awesome and directed me to a PDF on the site. The PDF is better than instructions would have been because I could see the handle in color - which helped me a lot. Probably I should have looked more carefully *first*, but it's good to know the customer service is as excellent as the website.


Lois Munzel
Jul 24 2014 5:12PM
Very helpful solving my problem. Great customer service!


Jul 24 2014 1:49PM
Comments not provided.


Jul 24 2014 6:13AM
Very much appreciative of the answer.


Robert Schine
Jul 19 2014 4:34PM
I spoke with a representative who was extraordinary: he diagnosed the problem with my unit over the phone, took my order for new parts, explained to me how to install them, and offered to follow up if I had any need. I did not. He was simply terrific: competent, smart, courteous.


Edward Contant
Jul 19 2014 8:26AM
Patient, knowledgable people eager to help.


Jul 18 2014 8:24AM
Your customer service was needed and spot on with correct information. It seems that buying a replacement part would be simple, but with all of the variations out there choosing the correct parts was tricky. I felt that I needed help to make the choices so I did not order directly from the website. Your service folks provided all of the needed information and took the order. The parts arrived on time, and were exactly what I needed.


Dr. L.J. Hansen, Santa Clara, UT
Jul 18 2014 8:08AM
I ordered the fuse/plug replacement without the cuff assuming it came with the two little clips to attach to the wire. They were not included unless you buy the cuff + fuse pack. Customer service solved my problem free by finding and sending the needed small clips. Without the clips for my old hose my Beam system would have been useless. Great people to work with.


Nat Singer
Jul 17 2014 10:06AM
The customer service rep was able to diagnose my problem over the phone and had the replacement part to me the next day. fantastic. Definitely saved me time and money!


Jul 17 2014 8:40AM
Answered all of my questions quickly and accurately. Great customer service.


Jul 15 2014 1:52PM
Comments not provided.


Jul 9 2014 5:21AM
Very helpful and polite. I wasn't sure which vac bag I needed. She walked me through it. A good experience.


Jul 7 2014 3:43PM
you are a people can trust, thank you for your fast answer.


Joan in Mesa, AZ
Jul 7 2014 8:03AM
Outstanding, prompt and friendly service.


Columbia, SC
Jul 4 2014 6:46PM
Ordering was simple, and the head arrived quickly, and worked as expected. Thanks for being a good company.


Jul 4 2014 4:46PM
We had previously ordered a replacement power head that did not fit our wand. With the assistance of your customer service we were directed to the right style and higher quality with no hassles. Staff were courteous and helpful, obviously new the products.


Joseph Tate
Jul 4 2014 3:02AM
They were great on my order. Knew exactly what I wanted.


Nancy Dann
Jun 29 2014 3:44PM
I wrote asking them which belt I needed and they made it perfectly clear. Appreciated it.


Ron
Jun 29 2014 9:00AM
Comments not provided.


Jun 27 2014 5:14AM
Comments not provided.


Scot G. Toronto Ontario
Jun 21 2014 6:17AM
Comments not provided.
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