MD Customer Service

3055 Customer Service Reviews

Aug 29 2015 1:56PM
I thought I was going to have to get a whole new vacuum system as the remote on mine broke after years of use. I was so excited when my brother found you on line and the helpful rep he talked to on the phone was able to come up with my replacement part. It came promptly and I was able to install it myself and now am happy not having to buy a new system!

Aug 27 2015 1:37PM
Comments not provided.

Aug 24 2015 12:51PM
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Joel Reimer
Aug 23 2015 8:04PM
Very helpful pointing me to the right part. I ordered it and once installed took care of the problem right away. Thanks!

Aug 23 2015 9:03AM
Great service & product!

Aug 21 2015 10:20AM
Comments not provided.

Deb Jahnke
Aug 18 2015 2:23PM
I am extremely happy with the service you have provided. As it turned out, we didn't need either of the parts you so quickly sent. The Central Vacuum Dealer you recommended found that we only needed a new plug. Thanks for your prompt attention; I rarely respond to these feedback requests, but you are outstanding!

Rob H, South Berwick
Aug 17 2015 4:51PM
Service was great. They were able to direct me to the right parts and the right info to install those parts.

Richard Fortier
Aug 15 2015 5:45AM
Yew, was satisfied with the customer service person (female) who assisted me, she was knowledgeable and what I received worked well and I'm a happy camper indeed. Saved my Hayden vacuum and our house-keeper is very pleased we still have it to use. Good economical fix and her being able to diagnose the problem not being the motor was excellent. Also letting me know that I could return the circuit board should that not fix the problem gave me additional peace of mind.Satisfied customer who wouldn't hesitate to use you again for vacuum repair parts. Thank you! RF

Aug 14 2015 10:10AM
Had some issues the the wand not being the correct size and MD's Customer Service quickly resolved it and sent us a replacement one at no cost. Very impressive service.

Aug 9 2015 7:29AM
Customer Service extremely helpful, helped me find the exact part I needed to replace on my system (and keep the price down too by not buying stuff I didn't need)

Eric B, Vancouver, Canada
Aug 7 2015 10:18AM
I had a slight misunderstanding on the correct way to wire in the vacuum motor circuit board into our Electrolux vacuum system (I should NOT have connected the yellow wires, but it was just so tempting because they fit :-) ). The woman on MD customer support was great and we solved the problem in a few minutes (I unplugged one yellow lead). Great service.

Susan Adams
Aug 3 2015 5:22AM
We were very happy w both our experience with MD Central Vacuum (the website made it very easy to find the correct product we needed and the customer service was wonderful) as well as the quality of the product. MDVacuum sent our product promptly too.

Gary Andrew
Jul 30 2015 6:00AM
The Customer Service Representative provided us exceptionally high quality service with my order. She insured that I got the correct hose that I needed for my older vacuum system. She was a joy to work with!

Don Thomas
Jul 29 2015 7:22PM
"How to" videos and excellent instructions and excellent selection of items for sale are the best.

Jul 29 2015 8:51AM
Comments not provided.

Brian Fernandez
Jul 25 2015 9:39AM
Your customer service department is extremely efficient and helpful. First they guided me in selecting the correct model of circuit board to order, When I later realized that the problem with my vacuum system was not the circuit board, they arrange to take it back and process my refund very promptly.

I give a 10 out of 10

K. Kierpaul, Warren, MI
Jul 19 2015 6:39PM
Very grateful for the diagram on trouble-shooting - helped to diagnosis what the problem was and then we ordered the part to fix it. Great site; great information.

Jay, Mooresville, NC
Jul 18 2015 7:24PM
After some confusion about trying to use our existing wand with the new power head, we contacted customer service after not purchasing the proper part (based on the description on the site about compatibility), she was able to quickly figure out the right wand and was able to provide it to us for shipping cost. Exceeded my expectations! Excellent customer service. I wish I would have talked to them earlier, they would have saved me a lot of time.

Dana Williams, Denton
Jul 15 2015 6:19PM
I am so thankful for the excellent service and experienced personnel at MD Central Vacuum! After having technical difficulties with our 15 year old central vacuum system, I contacted MD Central Vacuum for advice on purchasing a new hose that would be compatible with our current wall outlet. I called several times for advice on brands and compatibility and each time I spoke with a kind, helpful, extremely knowledgeable representative. We ended up purchasing the ACE electric kit and I could not be more pleased with the quality of each piece included in the kit. I have been vacuuming since the kit arrived! : ) Thank you again, MD Central Vacuum, for your excellent service!

Toni rutter
Jul 12 2015 12:28PM
Very friendly staff. I got what I needed and I am very happy with the hose You have a very very friendly staff Good job everybody

Jul 10 2015 9:11AM

Jul 7 2015 9:11AM
We missed one item on the order and when I called in, they took care of it and shipped it out the next day. Great service and I will be calling back for vacuum items in the future. Thank you

Jul 7 2015 8:04AM
Support staff was very responsive and helpful -- I emailed and sent photos of my old machine for assistance getting replacement parts. When it turned out I needed another piece as well, it was shipped immediately via second day service. Awesome service, thank you very much!

Doug B., Erie, PA
Jul 4 2015 6:20AM
Not only excellent customer service, but the call center is US based, so they DO speak English . Not only that, but if the girl's name is Candy, it probably REALLY is Candy!
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