MD Customer Service

2996 Customer Service Reviews

Mar 27 2015 4:35AM
Very good help -- I would have ordered the wrong item without their guidance. Got the right part and it works well.

Mar 27 2015 3:56AM
Customer service was very helpful. Seemed to be very knowledgable about the products that I ordered. They made it very easy.

Mar 27 2015 2:07AM
Most Satisfactory.

Mar 25 2015 9:33AM
Worked perfectly. Perfect fit to replace old board.

Mar 25 2015 2:54AM
This head is bigger than the hardwood floor head that came with my unit which is a good thing. It gets the job of cleaning the large open areas done faster so I recommend it . You have to get used to the extra amount of swivel. adjusting to it happened quickly for my husband and myself. When you learn its ways, it is easier on your muscles and joints than a more fixed head. Well made, high quality piece of equipment.

Mar 24 2015 1:20PM
Very thoughtfull answer and corect one. Two thumbs up.
Thank you very much
Steve R.
Mar 22 2015 9:05AM
Your customer support representative was very insightful, competent and most of all friendly. The parts worked perfectly. Thank you.

Kelly Klein
Mar 21 2015 6:50PM
Extremely friendly and very helpful!

Mar 20 2015 12:29PM
The customer service agent was very helpful and knowledgeable with my problem.

Neeta Y, Saratoga
Mar 20 2015 12:14PM
Our house came with a central vac. House is 2.5years old. Since we are the second owners I had no clue as to where it was bought from - the MD central vac. sales person was very helpful and understood what I was saying, on the second call she agreed to send me a new main telescopic wand (as the one I had did not lock in place) for free as it is still under warranty!

Thanks for an excellent customer service!!

Mar 20 2015 11:11AM
Comments not provided.

Dan Keogh
Mar 18 2015 10:13AM
Your sales people were very helpful and seemed very concerned to get the right parts to us. things were done in a timley fashion & delivered as promised. We were very satisfied.

Dan Keogh

Mar 15 2015 4:55PM
Knowledgeable about products and what I needed. Very fast service!

R. Willis., Fort Smith, AR
Mar 14 2015 10:21AM
I received great service. The follow-up by MD is exceptional and characteristic of a true customer service organization.

Mar 14 2015 4:24AM
Comments not provided.

Mar 9 2015 8:53AM
great service, speedy update on order

Tim Mahaffey,Buffalo NY
Mar 2 2015 5:05PM
I needed an extra part for my order but wasn't sure of the item number I needed.customer service walked me through the process to find the correct part and shipped immediately. it was a pleasure to work with them!

Mar 1 2015 10:05AM
Comments not provided.

Feb 28 2015 1:39PM
ordered 352GC hose w/ 8ft pigtail to replace my 20 y.o. hose.
Wall connection fit into existing wall outlet.
Hose handle fit into existing wand pipe.
all electrical matched up and worked.
Hose is very easy to move. Light-weight and flexible. No where near the weight of the old one which is nice.

The wall connection would not stay in the locked position. So when you moved the hose, it rotated. And that makes the electrical connection so it turns on until you physically disconnect.
The locking pin did not match up with my metal wand extensions. I tried several. The ONLY way I could get it to lock was to remove the plastic air control ring at the end of the metal tube at the handle. I had to tape over the hole completely to have suction.
The hose is very light-weight. If you stepped on it by accident it will collapse. It curls up very easy so it kinks VERY easily. The older, heavier hose can't come close to the flexibility of the this hose BUT it NEVER kinked either and if you stood on it, the hose would not collapse.

It's an ok replacement and cheaper than buying a new upright or canister vac.
(CVO NOTES: It is rare for the hose to spin in the wall inlet. If it does there is a simple solution we can share with you.)

Feb 27 2015 12:17PM
Comments not provided.

Rick H
Feb 21 2015 6:48AM
pretty good site! But a little difficult to navigate for parts.
Feb 20 2015 8:07PM
Comments not provided.

Feb 19 2015 3:47PM
I made the mistake of ordering the wrong type of hose twice but your customer service was terrific in handling the return. Fantastic service!

Feb 19 2015 8:26AM
Many thanks to Customer Service Representative for her prompt solution to our problem!
She gave first rate customer service.

Feb 16 2015 5:29PM
Thank you!
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