Thorough explanation by Customer Service. I was pleased and felt confident in my choices given the candid and educated feedback I received about the products.

Sep 8 2010 3:49PM

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After I had ordered the wrong belts, I called customer service to find out which ones I should have ordered. Not only did they give me the correct answer, they had the correct ones shipped out that day. The entire conversation took less that a minute or two! Thanks for fixing my mistake!

Sep 7 2010 9:38AM

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E-mailed twice NO REPLY (MD NOTES: We are closed on Friday and Monday was a holiday. We are responding ASAP.)

- Reviewed by: Bob Walker
Sep 6 2010 3:58AM

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I wish to tell you that I was amazingly pleased with the customer service that was giving to me to help choose the right product and provide all of the information that I needed to feel confident that I went to the right place to purchase these products. Customer Service was wonderful and I was very please with how they handled my call.

Now even more amazing I ordered the products on Thursday September 2 and they arrived on the following day. I thought maybe by Tuesday which would have been fine with me. They even said that with the Holiday on Monday that I would probably get my order on Tuesday. When I received the items on Friday I was totally amazed and will definitely tell everyone I know that has a central vac to look you folks up.

Keep up the great work and again, thanks so much for the excellent customer service.

Regards,

Joseph Enriquez

- Reviewed by: Joseph Enriquez
Sep 4 2010 7:55AM

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great FULL service on my central vac. Helped me find parts, schematic, and assembly instructions. GREAT Service

- Reviewed by: James Herlocker
Sep 3 2010 3:48AM

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Fantastic customer service, they stand behind their products and take care of the customer. Took care of my loose connection hose right away.

Sep 1 2010 5:10PM

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Good product, fast service. Will definitely use you again next time.

- Reviewed by: David Finsterbusch
Sep 1 2010 9:39AM

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This was a first. I called for the parts and they were not available. Customer Service took my name and number and said he would call me when the parts were in the following week. Low and behold on Tues., I got the call and they took care of the transaction and the parts are on the way. YEA!!! Seldom does any company today do follow-up and MD did and we are very happy. Thank you MD.

- Reviewed by: Trece Kinberg
Aug 31 2010 6:01PM

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I want to thank you for sending a metal wand for the floor attachment. I really didn't think the plastic one was very user friendly. It was very hard to attach and remove to and from the hose nozzle/handle.
The metal one is much better and i appreciate you replacing it for me.
I will certainly continue to use MD for any future central vac supplies or services. You have replaced the vac motor previously and it was very easy to work with your service.
Thank you so much.
Roselyn Hauge

- Reviewed by: Rosie H., Zimmerman, MN
Aug 28 2010 5:34AM

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Ordered online. Everything arrived just as expected. No surprises, which is good!

- Reviewed by: Danny L., Spokane, Wa.
Aug 27 2010 7:48AM

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Customer Service was very helpful and worked with me until my powerhead was working again. The parts arrived promptly.

- Reviewed by: Lisa Meyer
Aug 27 2010 7:38AM

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I couldn't have asked for more a more helpful response. Excellent!

Aug 27 2010 4:39AM

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Customer Service was very helpful in finding a wiring schematic for my vac system. Very much appreciated!!

- Reviewed by: Dan McQueen
Aug 26 2010 4:42PM

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The hose and the sock for the hose work wonderfully. Also, the replacement outlet really fixed up ours that was leaking air. Your support staff was great as we had to reorder once to get the correct hose. Would shop again with you.

- Reviewed by: Sally Stuckey
Aug 23 2010 8:17PM

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What am I to do! I ordered two motor brushes...with shipping $20. They don't fit. When I called customer service, they informed me they don't carry the parts for my electrolux motor and don't bother sending back the brushes and suggested I call electrolux directly which I will do. Yet the ordering process was so easy...asking me the pertinent questions about my machine. If MD didn't have the right parts for my machine (engine 6600-1 ECV B-9 ECP)
I should not have been able to order and pay for parts. (MD NOTES: We have the replacement motor but not the motor brushes for this model. We will contact this customer to see what else we can do.)

- Reviewed by: glenn bickel
Aug 23 2010 12:06PM

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Quick, responsive service

- Reviewed by: Denver, CO
Aug 23 2010 6:49AM

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I had to return the air driven brush and the lady on the phone was very helpful in telling me how to return it.

Aug 21 2010 6:15AM

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Although I/we have not solved my problem, yet, I found these folks to be very responsive and available. Given the opportunity to "sell" me a new unit (perhaps) they are walking me through a process to determine exactly what is wrong with my current system and insure that is my best course of action. This is the way customer service should be. Thanks for your continued assistance. Bob.

- Reviewed by: Bob Wilson
Aug 17 2010 2:21PM

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Very helpful. Customer Service was great!!!

- Reviewed by: Ed
Aug 17 2010 1:39PM

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Customer Service was great in helping me find the right motor for my whole house vacuum as the numbers on the old motor did not match up with anything on the web site.

- Reviewed by: Captain Marty, Ohio
Aug 14 2010 10:23AM

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Helped me find exactly the part I needed fast!

- Reviewed by: James Miller
Aug 7 2010 4:12PM

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Great support team. They make it clear and easy to understand. The most valuable resource around if you own a central vac!

- Reviewed by: Jim B
Jul 29 2010 12:50PM

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If I could give you people a 10 star rating I would. Thank you for solving my problem quickly and courteously.

- Reviewed by: Debbie Stronkowsky
Jul 28 2010 4:19PM

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Great job and thanks for the help! You saved me from stupid.

Jul 26 2010 5:49PM

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My First experience with your company was excellent.I received the new hose and cover and I am very satisfied. The hose cover was easy to install and the hose corrected my problem. I like that the hose will rotate to prevent the hose from kurling up on itself. With this kind of service and quality of the products, I will continue to be a customer.

THANKS:
Duane Meadows, St. Louis, MO

Jul 26 2010 1:04PM

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