MD Customer Service

2844 Customer Service Reviews

Robert Schine
Jul 19 2014 4:34PM
I spoke with a representative who was extraordinary: he diagnosed the problem with my unit over the phone, took my order for new parts, explained to me how to install them, and offered to follow up if I had any need. I did not. He was simply terrific: competent, smart, courteous.

Edward Contant
Jul 19 2014 8:26AM
Patient, knowledgable people eager to help.

Jul 18 2014 8:24AM
Your customer service was needed and spot on with correct information. It seems that buying a replacement part would be simple, but with all of the variations out there choosing the correct parts was tricky. I felt that I needed help to make the choices so I did not order directly from the website. Your service folks provided all of the needed information and took the order. The parts arrived on time, and were exactly what I needed.

Dr. L.J. Hansen, Santa Clara, UT
Jul 18 2014 8:08AM
I ordered the fuse/plug replacement without the cuff assuming it came with the two little clips to attach to the wire. They were not included unless you buy the cuff + fuse pack. Customer service solved my problem free by finding and sending the needed small clips. Without the clips for my old hose my Beam system would have been useless. Great people to work with.

Nat Singer
Jul 17 2014 10:06AM
The customer service rep was able to diagnose my problem over the phone and had the replacement part to me the next day. fantastic. Definitely saved me time and money!

Jul 17 2014 8:40AM
Answered all of my questions quickly and accurately. Great customer service.

Jul 15 2014 1:52PM
Comments not provided.

Jul 9 2014 5:21AM
Very helpful and polite. I wasn't sure which vac bag I needed. She walked me through it. A good experience.

Jul 7 2014 3:43PM
you are a people can trust, thank you for your fast answer.

Joan in Mesa, AZ
Jul 7 2014 8:03AM
Outstanding, prompt and friendly service.

Columbia, SC
Jul 4 2014 6:46PM
Ordering was simple, and the head arrived quickly, and worked as expected. Thanks for being a good company.

Jul 4 2014 4:46PM
We had previously ordered a replacement power head that did not fit our wand. With the assistance of your customer service we were directed to the right style and higher quality with no hassles. Staff were courteous and helpful, obviously new the products.

Joseph Tate
Jul 4 2014 3:02AM
They were great on my order. Knew exactly what I wanted.

Nancy Dann
Jun 29 2014 3:44PM
I wrote asking them which belt I needed and they made it perfectly clear. Appreciated it.

Jun 29 2014 9:00AM
Comments not provided.

Jun 27 2014 5:14AM
Comments not provided.

Scot G. Toronto Ontario
Jun 21 2014 6:17AM
Comments not provided.

Jun 21 2014 6:09AM
Customer service was most helpful!

Jun 19 2014 6:24PM
Left a message to request that two separate orders be shipped together so I could avoid shipping cost. They called me right back and said no problem. Appreciated that so much!

Louis belline
Jun 17 2014 4:26AM
Your customer service is the best! I made a mistake and double ordered on line. The folks who processed the order figured I would not want two of everything I was buying and contacted me to confirm before shipping it out. Thanks for saving me a lot of hastle by correcting my error for me!

Jun 16 2014 10:15PM
Sorry can't remember the young lady's name but she was great i must have sent ten photos to her but i got what i wanted

Jun 16 2014 8:17PM
Easy to install, and works well.

Jun 16 2014 8:04AM
The part I ordered did not fit the vacuum I have. The customer service was very good. The lady who spoke to me told me the part I was looking for was out of stock and I didn't have to return the one they shipped. But, they did credit my account minus the shipping. Saved me the hassle of shipping back the product.

A. Smith
Jun 13 2014 9:20AM
Customer service was extremely helpful since my computer was not working properly had to call in my order. Kudos to all

Jun 13 2014 8:46AM
What an outstanding service department! So helpful, honest, and caring! Highly recommend this company!
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