MD Customer Service

3033 Customer Service Reviews

Jul 7 2015 9:11AM
We missed one item on the order and when I called in, they took care of it and shipped it out the next day. Great service and I will be calling back for vacuum items in the future. Thank you

Jul 7 2015 8:04AM
Support staff was very responsive and helpful -- I emailed and sent photos of my old machine for assistance getting replacement parts. When it turned out I needed another piece as well, it was shipped immediately via second day service. Awesome service, thank you very much!

Doug B., Erie, PA
Jul 4 2015 6:20AM
Not only excellent customer service, but the call center is US based, so they DO speak English . Not only that, but if the girl's name is Candy, it probably REALLY is Candy!

Jun 22 2015 4:45PM
The lady who helped me was outstanding. Thanks

Jun 22 2015 10:36AM
all fine, thanks

Alex Mesa AZ
Jun 15 2015 10:51PM
Comments not provided.

Harvey Bremer
Jun 13 2015 9:50PM
Sales staff was very helpful and the delivery was super quick. Thanks

Joe Lavallee
Jun 13 2015 6:19AM
the lady I worked with was excellent..... I needed help and she fit the bill! Please thank her. We are building a new home right now and we will be getting back to you.

Jun 11 2015 5:57AM
I ordered the incorrect end to my new 30ft hose. I called your customer service and they sent me a new end (no charge) and instructed me on how to replace. This saved me shipping cost and the time of returning the complete hose. I have used my MD system for 20 years and still love it!

Jun 9 2015 1:53PM
Comments not provided.

Jun 7 2015 12:27PM
Customer service is first rate.

D. Boman
May 27 2015 5:52AM
My only regret is that I didn't purchase this hose sooner. Huge improvement and way easier to carry to second floor. Love it. Thank you!!!

May 20 2015 4:41AM
Comments not provided.

Jay Croy
May 16 2015 5:45AM
Motor arrived quickly and was an easy installation. I can't believe how much the suction increased

May 13 2015 5:19AM
My first delivery was "lost in the mail" and when I contacted MD regarding that, a new shipment was promptly sent out, no questions asked. Thank you - I appreciate the quick response. I received my vacuum bags and they are great...never received the first shipment...FYI!

Carol Davis
May 11 2015 12:30PM
Ladies have been very patient and helpful with me. I will use this business again when needed

May 11 2015 7:15AM
Excellent service, All items were delivered in a timely fashion. I totally recommend working with this company.

Carolyn A Mook
May 9 2015 11:34AM
I thought I had ordered the wand with the button to lock on to the attachments. I received one that had no button so the attachments kept falling off. The Customer Service Representative sent the correct one out to me immediately. You have excellent customer service and excellent delivery time.

Troy luebe
May 8 2015 7:12AM
Knowledgable staff , I got the the right part the first time. This is the second time I have used the site and would recommend it to anyone needing parts. My system is over 30 years old , parts no problem!!!!

May 8 2015 3:39AM

May 5 2015 1:07PM
Comments not provided.

May 2 2015 6:44AM
Very knowledgeable and made me feel confident that the motor unit I was buying was, in fact, the right one for my central vacuum system.

May 1 2015 4:43AM
Comments not provided.
Apr 26 2015 4:00AM
so helpful in determining that the new wand that was sent was defective and getting a new wand shipped out right away.

john nash
Apr 24 2015 9:10AM
excellent customer service provided over the phone by a knowledgeable employee.
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