MD Customer Service

MD Customer Service

2279 Customer Service Reviews


Franco Montreal, Canada
May 15 2012 10:44AM		 Great information on website. Videos were extremely helpful! I had an old Kenmore central vacuum which didn't fit with today's vacuum accessories. Thankfully, found a simple and inexpensive fix thanks to MD Central Vacuum. Thank you VERY MUCH!!!


Mike H. in NY
May 14 2012 9:36AM		 Your Tech over the phone was very helpful in making sure I got the right part for my system but also helped explain how to install it (in fact no installation instructions came with the part which was a disappointing surprise). without your guys help task would have been harder and it all came together and worked like a charm, thank you for that.


Dianne
May 12 2012 5:25PM		 Good service. I received the item I ordered in a short period of time. I like what I got.


Thomas Dawkins
May 10 2012 7:51PM		 I really appreciate a company who asked for me to rate the merchandise that I ordered, read my rating and comments immediately and had me a replacement in the mail in a matter of days....without my ever having asked for a replacement. That is good customer service and will serve you well. This is the kind of company with which i like to do business. Thank you so much for sending the replacement accessory. I have not tried it yet and hope that it will meet my satisfaction.


May 9 2012 11:14AM		 exceptional service


May 9 2012 10:32AM		 Comments not provided.


Michael J.
May 7 2012 6:42PM		 The items we ordered were the incorrect parts and the customer service was excellent in instructing us what to do in order to return the items and get credit. They were very nice and pleasant to talk to.


Sylvain Rousseau
May 5 2012 5:28AM		 Comments not provided.


Don E
May 4 2012 11:21AM		 Excellent service at a fair price. The rebuild of this Hoover centeral system was easy and everything fit. Shipping was fast Great Job!


Murrells Inlet, SC
Apr 28 2012 6:34AM		 Exact fit, First time ordering from MD and would recommend to anyone who needs parts.


Revathi
Apr 24 2012 11:02AM		 Superb and fair customer service! Will refer this company to my friends! Sales rep was very very efficient.


David Smith
Apr 23 2012 8:29PM		 Your service is first class.


Zack Bingmer
Apr 23 2012 4:59PM		 My order was actually not shipped but customer service sent me an email apologizing and refunding half my shipping costs.


Mike Frankhouser
Apr 22 2012 8:03AM		 Comments not provided.


David S
Apr 19 2012 7:29AM		 You have made my life easier to order parts when I need for my MD Modern Day vacuum system. My wife and I have used the system for over 10 years and love the system immensely. Its suction power has started to diminish due to its aging motor. I find it very easy to find the right motor for the system at Builtinvacuum.com website. Thank you for the special offer 15% and free shipping.


Eric Mann
Apr 17 2012 8:41AM		 Excellent, prompt, courteous service!


Parker
Apr 15 2012 2:32PM		 We were using the non electric vacuum head and were not happy with the results. Ordered the electric power head that was highly rated on your site and are thrilled with the difference. The beater bars really lift the dirt from the carpet. Finally-clean carpets.

Thanks M.D.


William Malone
Apr 14 2012 12:55PM		 Very couteous and helpful. Part was identified very fast and sales person was very knowledgable. Thanks


Renee Dannull
Apr 13 2012 9:32AM		 Much easier than finding a vacuum shop, or dealing with my original supplier. Thanks


Apr 13 2012 2:13AM		 Comments not provided.


Dick
Apr 10 2012 5:11PM		 Very fast status updates with polite and informative emails!


Harry M., Craighurst, ON
Apr 10 2012 12:53PM		 All of my questions were quickly & easily answered by the Customer Service Department.

I also received follow-up emails just to make sure all was going ok with the parts I had purchased - Great Customer Service.

Keep up the Great work!

Thanks


Apr 9 2012 12:25PM		 Great customer service. Vac doing good job but I miss the ajustable levels of the older one. New one louder, but the important thing is the cleaning. No problem with the plastic wands; nice and light weight and the swivel head for bare floors works smoothly. I can order metal wands if it becomes necessary for any reason. I am just thrilled to find new attachments for my 30 year old system


Apr 9 2012 7:04AM		 Comments not provided.


Tony from Hanover
Apr 7 2012 1:53PM		 Received both motors promptly and properly packaged. Did not need the gaskets or horns on the Nutone CV-450W. The clip on the wire harness not compatible with wiring.Electrician friend and I changed out both motors in 30 minutes.The wiring diagram is located on the bottom of the metal lid.We removed the top canister to loosen the balloon clamp on the lower motor.It makes reassembling easier.Nutone wants $525 for this motor set and it's from China.Real chutzpah of a company who stopped honoring their original owner warranties 18 months ago .Thanks MD Vacuum for your help.Wife is delighted.
Houston, we have SUCTION!
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