MD Customer Service

2955 Customer Service Reviews



Graham Walmsley
Jan 28 2015 2:43PM
5 starts out of 5!!
Customer Service gave me fast, helpful, and professional responses to my questions. I am very impressed with your company's customer service, and will mention it to anyone I know considering purchasing a central vacuum.


Terence Smart
Jan 27 2015 3:04PM
Outstanding service, I had ordered the wrong motor for my central vac and I realised this before the motor shipped. A quick message to you and a quick response resulted in the correct motor substituted.

As I embarked on foriegn travel before the motor arrived, I have not had a chance to install it in my vac yet so I have not completed your product survey.

Thank you,
regards,
Terence Smart


Richard Swenson
Jan 20 2015 2:22AM
one of the best sites/service i have seen.

1) incredible amount of information on the website
2) quick answer to my question i posted
3) help with combining 2 orders i had placed into 1, actually refunded some shipping costs without being asked.

thank you so much.


Jan 17 2015 9:14AM
I was missing one of the items I had ordered. Upon contacting customer service, they promptly shipped the missing item to me.


Roderick Day
Jan 15 2015 8:11AM
I received the wrong power head with my order. When I called, (Customer Service) asked me to send pictures of the incorrect part, which I was happy to do. She then profusely apologized and sent my correct power head in advance and a paid return label for me to ship back the incorrect part.

(Customer Service) was a pleasure to work with and handled the situation with professionalism and courtesy. She was personable, polite, and a joy to work with and I will be coming back to builtinvacuum.com for all my future needs.

Thanks!
Roderick Day


Jan 12 2015 1:09PM
Fabulous customer service, the young lady was a gem and super helpful and knowledgable about the products and the website. Thank you again!


Jan 11 2015 5:03PM
Everything is working great. thank you for the great customer service.

Doug


Victor
Jan 11 2015 6:20AM
MD Central Vacuum in Bakersfield CA has a helpful Customer Service and Ordering staff. I used email for communication to ask for replacement part's information, to send pictures for model identification and to request shipping cost justification. All the emails are quickly replied with friendly and helpful suggestions. I could also change the shipping method from the initial UPS shipping to USPS shipping after placing the order and got some saving back to my Mastercard.

Thanks a lot to your help to solve my problems. Will shop again here when needed.


Tom, NY
Jan 10 2015 7:02AM
MD was very helpful and the motor replacement was a breeze. It took less than half an hour and solved the problem immediately. I saved a boatload of money by doing it myself. The customer service rep was excellent and even gave me a 10% discount.


highland, ut
Jan 9 2015 6:30PM
Thank you so much for the quick turn around on my order!


Joe Plunger
Jan 8 2015 12:14PM
Excellent communication and vey helpful in discussion. This will be our first central vac and you help has made it easy so far.


Jan 7 2015 9:26AM
Comments not provided.


Connecticut
Jan 5 2015 7:16AM
Perfect fit. easy to install. works great.


Dec 30 2014 8:12AM
Customer service was very helpful in selecting the correct hose for my central vacuum. Thank you!


Lynne
Dec 29 2014 9:31AM
Yes the customer service department was very helpful
to be sure that I ordered the correct replacement part. She was very patient & asked many questions to insure the order was correct.

After I received the hose I was having trouble with the connection & she was again very patient & helpful. It ended up being my error in connection & it worked perfectly!

I will definitely order from MD Vacuum again.


Dec 29 2014 6:13AM
No not happy, cord is way too short. I had let someone know this, in an e-mail now I am told to call really..VERY UPSET here.


Dec 28 2014 11:02AM
Knowledgeable staff. Was very upfront about the fact that the hose switch that I ordered could possibly not work instead of telling me that it would work for sure.


Mary Delans
Dec 28 2014 6:04AM
Customer service was very helpful regarding replacement parts for my 18 year old Beam central vac. She was very knowledgable and courteous. I would definitely shop with them again and recommend them highly


Dec 24 2014 8:24AM
Comments not provided.


john felando
Dec 23 2014 3:29PM
Thank you for your help.


Brent
Dec 21 2014 5:27AM
Comments not provided.


Dec 19 2014 5:39PM
We had the new vacuum motor sent to us in hawaii. it arrived promptly and worked perfectly. Thank you.


harold hagstrom
Dec 10 2014 12:17PM
great web site and great turn around on order!!!!


George, Glendale, AZ
Dec 7 2014 8:47PM
Just received the new circuit board for my CV750 and with the help of the pictured/detailed diaghram it's back up and working. Thanks MD!


Carl Hakenen
Dec 2 2014 9:18AM
Customer service was excellent when I had an issue with first product sent.
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