MD Customer Service

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Customer Service Reviews

Customer Reviews

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3275 Reviews, 4.8 out of 5 stars
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5 star user rating.

Jan 20 2017 8:46AM

They got back with me immediately and they answered my question but there not done yet I through a few more back at then but very happy with they haxe handled it to date thank you



5 star user rating.
Jan 18 2017 8:38AM

this is the third hose I have purchased in 22 years. All work great. They obsoleted the handle on the first one and could not get a rebuild kit on one. Use them everyday and have never had them not do what they are supposed to do. Longer is better, less strain trying to reach the farthest areas.



5 star user rating.
Jan 17 2017 6:58AM

My old Beam hose was taped in so many places it was done! I checked at my local dealer and they insisted I had to buy the whole hose and attachment package for almost $500...looked online for just the hose. Price was reasonable and shipping was fast. I am very happy. Thank you



5 star user rating.

Jan 9 2017 11:58AM

Very nice unit. We had new carpet installed, and the pile is higher than what we had prior. Our unit had an air driven Turbo Cat head that we have replaced a couple of times over a 21 year period. The air driven head would not work properly due to the pile of the new carpet. We decided to switch to an electrically powered head as opposed to an air driven head. The air driven head, just did not have the power to deal with a higher pile carpet. It would constantly bog down, and almost stop.

What a difference! This power head does such a good job. Between the power brush, the height adjustments, and the fact it fit my inlet valves perfectly, makes this unit a good buy for what we needed. The quality looks to be very good. We are very happy with it so far.

If I had any complaint, it would be the wire wall bracket to hold the accessories, could be a better design. But that is minor, and has nothing to do with the function of the power head.

This is a great kit, glad we bought it.



5 star user rating.

Jan 9 2017 11:19AM

Ordering was easy, honored my discount code, even though it was expired by a couple of days, by the time I got to my emails. Shipping was quick and free.

The product appears to be very good quality, and fit my current central system perfectly, even though I am going from air driven to a power brush unit.

I am a very satisfied customer, and will buy from MD again, when I need anything concerning my central vac system.



5 star user rating.

Jan 3 2017 6:16AM

people went over and above to help



5 star user rating.
Dec 28 2016 12:44PM
Comments not provided.


5 star user rating.

Dec 26 2016 7:28PM

Placed my order by phone because I wasn't positive I was ordering the correct parts, the lady I spoke with was very helpful in making sure I ordered the correct parts. Thanks!



5 star user rating.

Dec 26 2016 2:47PM

Your customer service lady quickly found the motors I needed for my 25-year-old central vac from my sketchy description and one number. She also suggested new gaskets, which I didn't realize I needed but really did when I did the replacement. She even sent me an electrical schematic, which was very useful because a wire had come loose from the relay before I could tag it during disassembly. The motors arrived a day early and the repair job went flawlessly.



5 star user rating.

Dec 25 2016 5:09PM

I use MD for all my central vac needs. I can find everything I need on this site I've bought new motors, bags and excesseries



4 star user rating.
Dec 23 2016 9:33AM

They ( she) was terrific !!!



5 star user rating.

Dec 23 2016 5:03AM
Comments not provided.


5 star user rating.
Dec 21 2016 2:46PM

The lady that helped me was outstandingly good



5 star user rating.
Dec 21 2016 10:13AM

Their customer service could not have been better. Nice real live person answered the phone, told me the hose and cover I needed and sent it out right away. All streamlined and efficient.



5 star user rating.
Dec 20 2016 9:18AM
Comments not provided.


5 star user rating.

Dec 19 2016 5:43AM

Dominque Dominguez was awesome in helping me return an item.



5 star user rating.

Dec 15 2016 8:42AM

Everything went like you stated. Product received in a timely manor and it good shape. Works just fine. THANK YOU !!!!!



5 star user rating.

Dec 13 2016 5:32AM

Very pleased with your customer service and your products. Thank you, James



5 star user rating.

Dec 6 2016 7:52PM

After vacuuming, my wife pulled the hose out of the Electrolux central vacuum wall socket, but the motor in the basement kept running. She had to disconnect the plug from the wall outlet so the unit would stop running. When arriving home and encountering the problem, I went on-line and found the MD Central Vacuum Service Solutions flowchart. Walking through it, I ended up at #9. I started out by removing the central vacuum wall outlet in question and disconnected the auxiliary leads. I then went in the basement and plugged the unit back in the wall. The unit started up again. I unplugged the unit. I then looked at B), ?Short in relay ? very rare?. I had heard that relays do stick on occasion. So, with the unit unplugged, I removed the top cover of the unit and looked inside. There were 3 square-like items attached to the inside wall of the unit not attached to the motor. Knowing very little about electronics, I tapped the 3 items gently with the butt end of a screwdriver. Inserted the plug in the outlet. The motor did not start! Reconnected and replaced the wall outlet, plugged the hose in. The unit started like normal. Maybe a ?C? should be added to the flowchart items under #9? But the flowchart helped a lot.



1 star user rating.
Dec 6 2016 9:41AM

I was sent the incorrect part, I'm currently working with (Customer Service) to get this resolved. She has been very helpful.



5 star user rating.

Dec 5 2016 4:25PM

Your customer service department is amazing. I had a problem when I ordered a new agitator brush and I received an immediate response with a solution. Awesome!



5 star user rating.
Dec 5 2016 7:47AM

Ordered items arrived sooner than anticipated and were just as described. I would use this vendor again.



5 star user rating.
Nov 30 2016 6:50AM
Comments not provided.


5 star user rating.

Nov 25 2016 9:06AM

Great customer service. Answered all of my questions, made appropriate options, delivered a great product in a timely manner. This is my second product. I think I'll stick with you.

Mike McOwen



5 star user rating.
Nov 23 2016 6:03PM
Comments not provided.



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