MD Customer Service

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Customer Service Reviews

Customer Reviews

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3255 Reviews, 4.8 out of 5 stars
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5 star user rating.

Dec 5 2016 4:25PM

Your customer service department is amazing. I had a problem when I ordered a new agitator brush and I received an immediate response with a solution. Awesome!



5 star user rating.
Dec 5 2016 7:47AM

Ordered items arrived sooner than anticipated and were just as described. I would use this vendor again.



5 star user rating.
Nov 30 2016 6:50AM
Comments not provided.


5 star user rating.

Nov 25 2016 9:06AM

Great customer service. Answered all of my questions, made appropriate options, delivered a great product in a timely manner. This is my second product. I think I'll stick with you.

Mike McOwen



5 star user rating.
Nov 23 2016 6:03PM
Comments not provided.


5 star user rating.

Nov 22 2016 6:33PM
Comments not provided.


5 star user rating.
Nov 16 2016 8:33PM
Comments not provided.


5 star user rating.

Nov 15 2016 3:59PM
Comments not provided.


5 star user rating.
Nov 10 2016 1:18PM

Sales person knew exactly what I needed for my 50-60 year old built in vacuum and the price was as expected. Thank you



5 star user rating.
Nov 7 2016 12:52PM

Purchased a belt for an old Turbocat, but needed a new machine. Ordered a new unit that was delivered in 5 days. The ordering process was easy and the new Turbocat was most efficient. Thanks for your help.



5 star user rating.

Nov 7 2016 11:31AM

My order came quickly and was delivered to my door!



5 star user rating.

Nov 7 2016 10:21AM

exceptional service and quick service.



5 star user rating.

Nov 7 2016 5:35AM
Comments not provided.


5 star user rating.

Nov 4 2016 3:29AM
Comments not provided.


5 star user rating.
Nov 3 2016 5:20AM

Outstanding customer service. Thank you!



5 star user rating.
Nov 2 2016 11:14AM

Customer service answered my call immediately. Quickly ascertained that my 'bootlegged' Canadian floor brush (labeled as 'Vacumaid') was of Italian origin and very likely the same as the Stealth 15. Now I have the improved Stealth 15, and will soon overhaul my existing 'Vacumaid.'

MD has better support for my Vacumaid installation than Vacumaid does!



5 star user rating.

Nov 2 2016 7:54AM

thank you! all as promised!!



5 star user rating.
Nov 1 2016 1:30PM

Great tool.



5 star user rating.
Oct 31 2016 8:12AM

service is great, quick and easy to process orders and short wait time! You have my business!



5 star user rating.
Oct 27 2016 6:32AM

Excellent Customer Service and a great products. Hose works perfectly in my 25 year old whole house vacuum system.



5 star user rating.
Oct 26 2016 6:14AM

I would have ordered the wrong thing without deciding to use your live customer service. Person was very knowledgeable and asked all the right questions and had the patience to wait for me to confirm. thanx for the help all is installed and well!



5 star user rating.

Oct 20 2016 11:25AM

Good service, although they don't spell my name right, even this email had it wrong!



4 star user rating.

Oct 19 2016 5:41AM

Customer service was very attentive however the fix for my issue was to have me purchase a whole new central vac super valve at regular price and I all needed was a cover . I have replaced all my covers 2-3 times in 12 years and have a collection of wall inserts in a box in my basement . The agent did not have the option of providing me with a cover only at a cover only price which I can't fault the agent for but would think "the company" would be more helpful than that ..



5 star user rating.

Oct 14 2016 5:37PM
Comments not provided.


5 star user rating.

Oct 14 2016 7:52AM

Excellent customer support. I ordered the wrong part and they cheerfully accepted a no-charge return and helped me identify the correct one. Grade: A++




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