The customer service has been excellent. Very helpful matching an older house vac system with new products and accessories.
The vacuum cleaner was still arching. So I rigged it with an outside plug doesn't look great but it works.
I had not received an automatic order confirmation when I originally placed my order so I emailed customer service. I received a prompt, courteous explanation that some order fulfillment issues were being incurred and that my order would be promptly expedited. I received my order about a week later. I was quite pleased with my customer service experience.
The young lady who helped me and advised me as to what was needed to replace my hose and the necessary wands to convert my 25 year old system, Jenny Todd, was very knowledgeable and very, very helpful. I gave your company information to my brother, who also has a central vacuum system, because I was so pleased with the service and the products.
Fit perfectly despite Customer Service's warning that it would not. Saved me from paying $85 at my local dealer.
Although I just needed and ordered a very small attachment part, the staff was very helpful and I received the part very quickly. Very nice service!
Easy to order on-line, the new bags arrived on time and were just as ordered. Good company to do business with.
The powerhead works great, it is self propelled, picks up very well, adjusts quickly to different carpet heights and It has an easy foot release which makes for quick release so you can get the bar in tight places quickly. The xtra bar is very convenient to switch to floor or dust modes.
Great customer service, parts are of excellent quality as described in the website and arrived in a timely manner. I definitely recommend this company.
Bought an older home with a built in vacuum but had no wand or vacuum head. I called with the make and model. Within a few minutes I had the needed parts on the way. Very easy, very nice and knowledgeable rep on the phone. Everything arrived and worked perfectly. Thx
Ace Electric Brush is a perfect replacement for discontinued Hayden Super Pack. Fits existing wand, same controls, lighter in weight, quieter. Delivered promptly. Completely satisfied.
Outstanding customer service. Made a refund unbelievably easy. Thanks so much.
Customer Service was exceptionally helpful to me. We talked on the phone and exchanged emails several times. The rep listened and understood what I told her. She sent me videos to help determine problems with my hose and power brush. She reviewed various options to solve the problems. She was responsive and knowledgeable. She did not pressure me to upgrade, but in the end that was what I decided was the best solution. We received the new equipment very promptly. She sent the correct items all of which are working fine. Thank you.
Once again I am completely satisfied with the phone customer service and the products and prices. I recommend MD Central Vacuum without reservation.
Always a pleasure dealing with you folks you make it easy to place order and it is always right. Thanks for your help!
I was privileged to work through two ladies in Customer Service and Found them to be extremely pleasant no matter how many times I called. They gave me troubleshooting help to try to solve my problem before I ordered any thing. After my purchase of (2) items, I was told I could return the one I did not need for a full return. Customer Service sent me the return document and later verified that the motor had been received back and that she would expedite the credit. Both ladies are an asset to both the consumer and the company. They are a breath of fresh in todays world where you are rarely treated with appreciated. I rate the A+.
Thank you for your prompt attention to my needs.
when I placed order , there was a no diagram
in air-inlet . so I got wrong size parts.
(MD Notes: This customer owns older Budd inlets and was not aware that our standard inlets are not interchangeable with non-standard Budd inlets. We apologize this was not clear on our website.)
Perfect replacement and seems to have more power than original. Great service and helpful folks. Extremely satisfied.
The bag came quickly and worked great. Thank you for your service
Everyone I talked to was helpful in helping me replace my garage hose for my 23 old central Vac. Thank you for all your help and knowledge.
Very helpful, didn't know about the end protecter. Very light hose.
The vacuum motor is relatively easy to work on. When I realized the brushes were worn out, I ordered a new set. I assembled the motor with the new brushes and the motor is good for many more years of service.