Good service, although they don't spell my name right, even this email had it wrong!
Customer service was very attentive however the fix for my issue was to have me purchase a whole new central vac super valve at regular price and I all needed was a cover . I have replaced all my covers 2-3 times in 12 years and have a collection of wall inserts in a box in my basement . The agent did not have the option of providing me with a cover only at a cover only price which I can't fault the agent for but would think "the company" would be more helpful than that ..
I'm so glad I discovered this web site. Local store kept trying to sell us old stuff when we wanted to replace parts. Especially thankful to customer service that clarified which exact part we needed.
Exactly what we needed! Perfect replacement
I think everything is working fine - it runs and vacuums just fine. Thank you so much for your help.
works like new-good value for price paid.
The customer service here is incredible. The individuals in customer service are always so helpful and knowledgeable. Also, my order always arrives very quickly. Love these guys!
Was very pleased with the service I received on the phone. The person was very helpful and patient. I purchased a complete Stealth kit and additional 35' hose with adapter and couldn't be happier. I like the white hose since it is very light in weight compared to the old gray hose. Thanks for the help. Also purchased the hose cleaning cloths. Very good product.
Worked with Customer Service in securing a much needed new hose for my in house vac system, and after a couple of "bumps in the road" due primarily to me trying to do everything on my own and not calling Customer Service first, Customer Service got me the exact item I needed. I can't say enough about their total professional approach toward Customer Satisfaction. I am a very satisfied customer. Thank you Customer Service and MD Central Vacuum.
item wanted was no longer available, customer service was very helpful in finding a suitable replacement that was less expensive.
Loved the Troubleshooting guide - it got straight to the problem.
The Customer Service Team responded promptly to my email query and correctly identified the replacement part.
The installation instructions were not correct for my particular unit - I had to enlarge the existing hole, drill a new hole and pretty much rewire the unit - but I figured it out and it is now running perfectly.
Friendly, polite, very helpful service!
Super helpful customer service with choosing the right part for my vacuum. Great step-by-step guide was given to help me with my purchase. I bought a new switch for a gas pump handle style vacuum head and it worked perfectly.
Great how-to videos online. overall a very positive experience. I will definitely use MD again for future vacuum needs