MD Customer Service

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Customer Service Reviews

Customer Reviews

3219 Reviews, 4.8 out of 5 stars
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5 star user rating.
Sep 29 2016 10:33AM
Comments not provided.

5 star user rating.
Sep 29 2016 6:41AM
Comments not provided.

5 star user rating.
Elizabeth Brown
Sep 27 2016 9:31AM

I think everything is working fine - it runs and vacuums just fine. Thank you so much for your help.

5 star user rating.
john samartine
Sep 27 2016 7:26AM

works like new-good value for price paid.

5 star user rating.
Sep 22 2016 12:24PM

The customer service here is incredible. The individuals in customer service are always so helpful and knowledgeable. Also, my order always arrives very quickly. Love these guys!

5 star user rating.
Akron, PA
Sep 20 2016 5:41AM

Was very pleased with the service I received on the phone. The person was very helpful and patient. I purchased a complete Stealth kit and additional 35' hose with adapter and couldn't be happier. I like the white hose since it is very light in weight compared to the old gray hose. Thanks for the help. Also purchased the hose cleaning cloths. Very good product.

5 star user rating.
Larry Spahr
Sep 14 2016 4:21PM

Worked with Customer Service in securing a much needed new hose for my in house vac system, and after a couple of "bumps in the road" due primarily to me trying to do everything on my own and not calling Customer Service first, Customer Service got me the exact item I needed. I can't say enough about their total professional approach toward Customer Satisfaction. I am a very satisfied customer. Thank you Customer Service and MD Central Vacuum.

5 star user rating.
Kerry Anderson
Sep 14 2016 6:08AM

item wanted was no longer available, customer service was very helpful in finding a suitable replacement that was less expensive.

5 star user rating.
Glen Kammers
Sep 13 2016 7:15AM
Comments not provided.

5 star user rating.
Sep 10 2016 2:16AM
Comments not provided.

5 star user rating.
Jules - Brookfield, CT
Sep 8 2016 10:16AM

Loved the Troubleshooting guide - it got straight to the problem.

The Customer Service Team responded promptly to my email query and correctly identified the replacement part.

The installation instructions were not correct for my particular unit - I had to enlarge the existing hole, drill a new hole and pretty much rewire the unit - but I figured it out and it is now running perfectly.

Thank you.

5 star user rating.
Sep 1 2016 11:41AM
Comments not provided.

5 star user rating.
Aug 30 2016 8:37AM

Friendly, polite, very helpful service!

5 star user rating.
Aug 30 2016 6:42AM

Super helpful customer service with choosing the right part for my vacuum. Great step-by-step guide was given to help me with my purchase. I bought a new switch for a gas pump handle style vacuum head and it worked perfectly.

Great how-to videos online. overall a very positive experience. I will definitely use MD again for future vacuum needs

5 star user rating.
Thomas Mahon
Aug 27 2016 10:20PM

Your service was wonderful and you kept in contact dill we received it. I want you to know there was nothing wrong with the service. But it ended up to be the wrong one for the locations for the wires were very different and it had 2 extra yellow wires.

We are not surprised the motor is 12 years old. Our technician found one locally and put it in.

Sorry we can''t use yours its no ones fault.


Thomas Mahon

(MD Notes: We sent the return details to this customer for a full refund.)

5 star user rating.
Aug 26 2016 11:05AM


5 star user rating.
Bob Webber
Aug 24 2016 4:50PM

Customer service rep knew exactly what was needed and knew what would work with my system. Sad to say, these things are virtually unknown in most places - but it felt very reassuring in this case!

4 star user rating.
Aug 18 2016 10:07AM

package was what I wanted and it arrived on time

5 star user rating.
conrad Fisher
Aug 17 2016 10:23AM

Every thing works fine, including the new switch. Thanks!!!

5 star user rating.
Aug 17 2016 5:22AM

i am a contractor and had a question which was promptly answered and solved by problem. only negative is that some very small parts were not placed in a small plastic bag. the small parts could have been lost as they were dropped in with the packaging material. the product i purchased worked very well and the small parts were needed to completed the repair work. i was lucky that i noticed the small parts. i always check through the packing material as i have been around for a long time. thanks

5 star user rating.
Aug 15 2016 8:16AM

Fabulous help

5 star user rating.
Aug 15 2016 5:12AM

Unit arrived when expected; performs beautifully

5 star user rating.
Neal, New City, NY
Aug 12 2016 8:02AM

Everything worked out as expected. The customer service rep was very helpful and knew exactly what I needed to fix the problem.

5 star user rating.
Marva Green
Aug 10 2016 6:50PM

The lady I spoke with on the phone was very nice & extremely helpful. I received my order exactly when she told me that I would & everything works perfectly. Appreciate your company & employees.

5 star user rating.
Aug 4 2016 3:27PM
Comments not provided.

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