MD Customer Service

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Customer Service Reviews

Customer Reviews

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3329 Reviews, 4.8 out of 5 stars
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5 star user rating.
Apr 6 2017 5:29PM
Comments not provided.


5 star user rating.
Apr 6 2017 5:30AM

The coupling was just as ordered and it arrived quickly. Customer Service could not have been better.



5 star user rating.

Apr 4 2017 1:48PM

The customer service person was very helpful and really talked me through what I would need so that I'd get the correct product. I really appreciated her help!!



5 star user rating.
Apr 4 2017 9:02AM
Comments not provided.


5 star user rating.
Apr 3 2017 10:08AM

It is light weight and moves without too much effort on my part!



5 star user rating.

Mar 30 2017 7:50AM
Comments not provided.


5 star user rating.
Mar 30 2017 6:05AM

Customer Service did everything they could to make this work... my central vacuum system is just apparently just to old to be compatible with your replacement parts. Thanks for trying!



5 star user rating.

Mar 29 2017 12:13PM

This product is one of the best vacuum cleaner that I have ever purchased. I would rate this product a 5. I will tell friends and family members about this company in the future.



5 star user rating.

Mar 29 2017 11:58AM

I opted to install myself and encountered some difficulties with the instructions. C/S was responsive to my questions.



5 star user rating.

Mar 24 2017 3:50PM

The customer service has been excellent. Very helpful matching an older house vac system with new products and accessories.



4 star user rating.
Mar 24 2017 7:42AM

The vacuum cleaner was still arching. So I rigged it with an outside plug doesn't look great but it works.



5 star user rating.

Mar 24 2017 6:15AM

I had not received an automatic order confirmation when I originally placed my order so I emailed customer service. I received a prompt, courteous explanation that some order fulfillment issues were being incurred and that my order would be promptly expedited. I received my order about a week later. I was quite pleased with my customer service experience.



5 star user rating.
Mar 23 2017 6:26AM

The young lady who helped me and advised me as to what was needed to replace my hose and the necessary wands to convert my 25 year old system, Jenny Todd, was very knowledgeable and very, very helpful. I gave your company information to my brother, who also has a central vacuum system, because I was so pleased with the service and the products.



5 star user rating.

Mar 22 2017 6:22PM

Fit perfectly despite Customer Service's warning that it would not. Saved me from paying $85 at my local dealer.



5 star user rating.
Mar 21 2017 8:42AM

Although I just needed and ordered a very small attachment part, the staff was very helpful and I received the part very quickly. Very nice service!



5 star user rating.

Mar 19 2017 12:35PM

Easy to order on-line, the new bags arrived on time and were just as ordered. Good company to do business with.



5 star user rating.

Mar 17 2017 9:33AM

The powerhead works great, it is self propelled, picks up very well, adjusts quickly to different carpet heights and It has an easy foot release which makes for quick release so you can get the bar in tight places quickly. The xtra bar is very convenient to switch to floor or dust modes.



5 star user rating.
Mar 15 2017 10:47AM

Great customer service, parts are of excellent quality as described in the website and arrived in a timely manner. I definitely recommend this company.



5 star user rating.
Mar 15 2017 7:08AM

Bought an older home with a built in vacuum but had no wand or vacuum head. I called with the make and model. Within a few minutes I had the needed parts on the way. Very easy, very nice and knowledgeable rep on the phone. Everything arrived and worked perfectly. Thx



5 star user rating.

Mar 12 2017 10:03PM

Ace Electric Brush is a perfect replacement for discontinued Hayden Super Pack. Fits existing wand, same controls, lighter in weight, quieter. Delivered promptly. Completely satisfied.



5 star user rating.
Mar 10 2017 5:05AM
Comments not provided.


5 star user rating.

Mar 9 2017 11:57AM

Outstanding customer service. Made a refund unbelievably easy. Thanks so much.



5 star user rating.

Mar 6 2017 12:22PM

Customer Service was exceptionally helpful to me. We talked on the phone and exchanged emails several times. The rep listened and understood what I told her. She sent me videos to help determine problems with my hose and power brush. She reviewed various options to solve the problems. She was responsive and knowledgeable. She did not pressure me to upgrade, but in the end that was what I decided was the best solution. We received the new equipment very promptly. She sent the correct items all of which are working fine. Thank you.



5 star user rating.

Mar 6 2017 8:18AM

Once again I am completely satisfied with the phone customer service and the products and prices. I recommend MD Central Vacuum without reservation.



5 star user rating.

Mar 6 2017 7:33AM

Always a pleasure dealing with you folks you make it easy to place order and it is always right. Thanks for your help!




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