MD Customer Service

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Customer Service Reviews

Customer Reviews

3296 Reviews, 4.8 out of 5 stars
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5 star user rating.
Feb 15 2017 11:46AM
Comments not provided.

5 star user rating.

Feb 15 2017 5:25AM

This was the first time I purchased anything from MD Central Vacuum and was very pleased with the customer service and time to fulfill/ship the order. Excellent service and love the product. Great product to have when you have three shedding dogs!

5 star user rating.

Feb 14 2017 6:38AM

MD Customer Rep was really helped me and resolved my issue promptly and professionally.

Vary satisfied.

5 star user rating.
Feb 13 2017 7:25AM
Comments not provided.

5 star user rating.

Feb 13 2017 7:07AM

Exactly what I needed and came in plenty of time.

5 star user rating.
Feb 10 2017 9:10PM

Prompt response, polite and competent advice (twice on the same issue), fast delivery of part. Problem solved. Bravo!

5 star user rating.
Feb 10 2017 4:27PM

We are so impressed with this company and its customer service. For a simple problem like replacing a central vac outlet, JENNY walked us through it, emailed instructions, and helped us pick out the right pieces and parts. We will definitely use MD Central Vacuum for our vacuum needs.

3 star user rating.
Feb 9 2017 10:03AM

Fast delivery. But I was sent a generic part for the model of vacuum I ordered and it was the wrong part. When I called to complain, they told me it was the only part they have for that model and gave me the number to the factory. However they did allow me to return the part.

5 star user rating.

Feb 9 2017 5:43AM

Product works great. Customer service was extremely helpful in helping me determine the proper hose to order. The on/off switch at the hose head is a great improvement over my original hose which lacked that convenience. Arrived quickly.

5 star user rating.
Feb 8 2017 5:28AM

Excellent website and FAQs on installation tips, prompt shipping and good packaging. Highly recommend.

5 star user rating.
Feb 7 2017 6:08AM

Received an excellent product.

5 star user rating.
Feb 6 2017 7:50PM

Exelent service

Thank you


5 star user rating.
Feb 6 2017 5:20PM

I was new to central vacuum systems. The lady was patient and helpful with what kind of carpet brush could be used with my hose.

5 star user rating.

Feb 2 2017 7:02AM

JENNY was most helpful and very patient. Will use MD for all my future needs.

5 star user rating.

Feb 2 2017 6:48AM

Totally pleased with excellent service and delivery.

5 star user rating.

Jan 31 2017 8:27AM

The woman that assisted me was very knowledgeable, filled my order and also applied a discount (extra happy).

I installed both gaskets and motors (the gaskets are thicker than the original, so I had to modify the plastic sleeve lengths).

The Vacuum is humming along on a new life... the first was 25 years. This one may outlast me! Thanks... again. Great Service.

5 star user rating.

Jan 30 2017 5:59PM

Good help from staff as I was not sure that it would fit my older model. It works fine.

5 star user rating.

Jan 26 2017 11:53AM

Ally was very helpful with explaining the process needed to replace the vacuum motor, as my central vac motor kept tripping the breaker. Luckily, the company said the part was covered under their 10 year warranty. Great Customer Service!! They answered the phone quickly and were very knowledgeable.

5 star user rating.
Jan 25 2017 12:43PM

The agent who helped me solve a problem went above and beyond to find a solution. I was most impressed with thecompany. Thank you

4 star user rating.
Jan 25 2017 8:02AM
Comments not provided.

5 star user rating.
Jan 25 2017 6:51AM

Great technical service help

5 star user rating.

Jan 20 2017 8:46AM

They got back with me immediately and they answered my question but there not done yet I through a few more back at then but very happy with they haxe handled it to date thank you

5 star user rating.
Jan 18 2017 8:38AM

this is the third hose I have purchased in 22 years. All work great. They obsoleted the handle on the first one and could not get a rebuild kit on one. Use them everyday and have never had them not do what they are supposed to do. Longer is better, less strain trying to reach the farthest areas.

5 star user rating.
Jan 17 2017 6:58AM

My old Beam hose was taped in so many places it was done! I checked at my local dealer and they insisted I had to buy the whole hose and attachment package for almost $500...looked online for just the hose. Price was reasonable and shipping was fast. I am very happy. Thank you

5 star user rating.

Jan 9 2017 11:58AM

Very nice unit. We had new carpet installed, and the pile is higher than what we had prior. Our unit had an air driven Turbo Cat head that we have replaced a couple of times over a 21 year period. The air driven head would not work properly due to the pile of the new carpet. We decided to switch to an electrically powered head as opposed to an air driven head. The air driven head, just did not have the power to deal with a higher pile carpet. It would constantly bog down, and almost stop.

What a difference! This power head does such a good job. Between the power brush, the height adjustments, and the fact it fit my inlet valves perfectly, makes this unit a good buy for what we needed. The quality looks to be very good. We are very happy with it so far.

If I had any complaint, it would be the wire wall bracket to hold the accessories, could be a better design. But that is minor, and has nothing to do with the function of the power head.

This is a great kit, glad we bought it.

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