MD Customer Service

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Customer Service Reviews

Customer Reviews

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3208 Reviews, 4.8 out of 5 stars
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5 star user rating.
Aug 30 2016 8:37AM

Friendly, polite, very helpful service!



5 star user rating.
abby
Aug 30 2016 6:42AM

Super helpful customer service with choosing the right part for my vacuum. Great step-by-step guide was given to help me with my purchase. I bought a new switch for a gas pump handle style vacuum head and it worked perfectly.

Great how-to videos online. overall a very positive experience. I will definitely use MD again for future vacuum needs



5 star user rating.
Thomas Mahon
Aug 27 2016 10:20PM

Your service was wonderful and you kept in contact dill we received it. I want you to know there was nothing wrong with the service. But it ended up to be the wrong one for the locations for the wires were very different and it had 2 extra yellow wires.

We are not surprised the motor is 12 years old. Our technician found one locally and put it in.

Sorry we can''t use yours its no ones fault.

Sincerely

Thomas Mahon

(MD Notes: We sent the return details to this customer for a full refund.)



5 star user rating.
Skip
Aug 26 2016 11:05AM

VERY HELPFUL



5 star user rating.
Bob Webber
Aug 24 2016 4:50PM

Customer service rep knew exactly what was needed and knew what would work with my system. Sad to say, these things are virtually unknown in most places - but it felt very reassuring in this case!



4 star user rating.
Aug 18 2016 10:07AM

package was what I wanted and it arrived on time



5 star user rating.
conrad Fisher
Aug 17 2016 10:23AM

Every thing works fine, including the new switch. Thanks!!!



5 star user rating.
johnny
Aug 17 2016 5:22AM

i am a contractor and had a question which was promptly answered and solved by problem. only negative is that some very small parts were not placed in a small plastic bag. the small parts could have been lost as they were dropped in with the packaging material. the product i purchased worked very well and the small parts were needed to completed the repair work. i was lucky that i noticed the small parts. i always check through the packing material as i have been around for a long time. thanks



5 star user rating.
Aug 15 2016 8:16AM

Fabulous help



5 star user rating.
Jeff
Aug 15 2016 5:12AM

Unit arrived when expected; performs beautifully



5 star user rating.
Neal, New City, NY
Aug 12 2016 8:02AM

Everything worked out as expected. The customer service rep was very helpful and knew exactly what I needed to fix the problem.



5 star user rating.
Marva Green
Aug 10 2016 6:50PM

The lady I spoke with on the phone was very nice & extremely helpful. I received my order exactly when she told me that I would & everything works perfectly. Appreciate your company & employees.



5 star user rating.
Aug 4 2016 3:27PM
Comments not provided.


5 star user rating.
Aug 4 2016 10:10AM
Comments not provided.


5 star user rating.
Paul Kingston
Aug 3 2016 5:34AM

A lady in Customer Service helped me and she was great. She held my order till I could figure out what I needed and added a few things I didn't know I needed.



5 star user rating.
Lane Stephenson
Jul 30 2016 7:00AM

I have made online purchases from MD Central Vac twice now and have a perfect experience each time. In fact the first time was for a replacement part in which I ordered the wrong piece. When I called back to straightensure it out the rep who helped me was so cordial and helpful that he offered to send me the correct part free of charge. That one act made me a fan and devoted customer and I will always return to MD first needs in the future! Thanks so much



5 star user rating.
Jul 27 2016 7:29AM
Comments not provided.


5 star user rating.
Jul 21 2016 8:21AM

Quick, efficient response and solution to my problem - much appreciated! Thank you,



5 star user rating.
Jul 21 2016 5:10AM

Bought a hose with a switch. Delivery was quick and the product is good.



5 star user rating.
Jul 20 2016 5:18AM

We fixed this for two 80 year old friends. We made them very happy. Working with your company was a pleasure.



5 star user rating.
Jul 19 2016 8:01AM

Love to power nozzle - it is so much lighter than my previous one



5 star user rating.
Jul 15 2016 9:39AM
Comments not provided.


5 star user rating.
Leah
Jul 14 2016 5:51AM
Comments not provided.


5 star user rating.
Jul 12 2016 7:57PM
Comments not provided.


5 star user rating.
Jul 12 2016 8:31AM
Comments not provided.



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