I had called your Customer Service Dept. for advice on replacing a non-working power head. Initially the wrong part was suggested and shipped to me. I called back when it wouldn't work and was assisted by the Dept. Manager. She was most helpful and arranged for the re-shipment of the correct parts. I was most impressed by her willingness and ability to 'make the transaction right.' Clearly she has the support of management in her job and exercises that authority properly. She did well and I'll recommend your company to others.

- Reviewed by: Bob Dart
Feb 1 2012 2:26PM

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Outstanding!

- Reviewed by: Mark
Jan 31 2012 3:41PM

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customer service was very good and knowledgeable.

- Reviewed by: Mariangela
Jan 30 2012 6:09AM

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I ordered a replacement motor for my 20 year old Nutone central vac. The motor I received from MD was EXACTLY the same motor I was replacing. It took 15 minutes to replace and runs as good as new.

Jan 29 2012 7:33AM

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The valve inlets I ordered were suppose to be universal and fit all systems. However, they didn't fit mine. Customer service was very gracious in refunding my expenses. However, I would rather have had the inlets be the right size, as I cannot find them anywhere else.

- Reviewed by: Sue
Jan 28 2012 6:49AM

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Fast shipping, excellent online description, safe packaging. A pleasure to deal with!

- Reviewed by: kjbittner1@msn.com
Jan 27 2012 11:53AM

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I returned two motors that I thought had early bearing failures. Customer Service worked with me through the process and tested both motors. Although both tested within specification, they were very helpful in trying to identify the possible issues on my end that resulted in excessive noise from my Nutone built in vac system. In short, I was very impressed with the CS I received. They were helpful, concerned AND clearly knew their buiness...pretty rare these days. Thanks for the sincere caring response!

- Reviewed by: Dave T.
Jan 19 2012 4:12PM

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After a year and a half my hose was shorting out (suction kept dropping out). They are replacing it free of charge!

Jan 19 2012 10:42AM

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I was happy with MD customer service, but cover of this vacuum outlet is poorly designed by manufacturer, in my house 3 of 6 covers broke in 3 years.

- Reviewed by: Gassem Oskoui
Jan 19 2012 7:32AM

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The MD Stealth arrived as planned and is working perfectly. The Manta floor mop does a great job on my hardwood floors. Thank you for the great service.

Jan 17 2012 5:45AM

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I accidentally ordered the wrong parts. Getting an RMA, and a credit to my account was very easy. Will do business here again.

- Reviewed by: Sandy Schriefer
Jan 10 2012 3:47AM

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I have ordered from MD about three times. I look for them now when I have to place an order.

- Reviewed by: Bill
Jan 9 2012 6:11PM

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I had to contact customer support after ordering the wrong piece of hardware (my fault). Within 1 minute I had the correct part secured and in the mail. It is easy to understand why MD customer service receives so many 5 star ratings!

- Reviewed by: Rob
Jan 9 2012 7:55AM

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Customer Service was an angel from above...they went above & beyond their job in trying to help me find and retrieve my parts from UPS who had them in oblivion from the day that you had them sent out.......If you had more stars, I would rate them with 10 stars. Kudos to Customer Service!!!!!

Jan 4 2012 6:34PM

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If you are going to close for 2 weeks, you should have some notice prominently displayed on your web site that nothing will ship for 2 weeks. I didn't find out untill I called your 800 number to find out why my order hadnt shipped yet. It is not very good customer service to take orders as usual, when you know you will not be shipping them. (MD NOTES: Our apologies, the website could have been more prominent. We are open now and shipping everything right away.)

- Reviewed by: Dave Lehr
Dec 29 2011 4:41PM

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I had ordered a hose online previously and it didn't work. I talked to customer service and they helped me order the correct items. I thought they were very helpful and easy to deal with.

Dec 27 2011 9:12AM

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Customer service was top notch. Knew the answers to my questions and was very friendly. Delvered the product as promised.

- Reviewed by: Joe S. Scottsdale, Az.
Dec 26 2011 1:53PM

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great service, came shortly after I ordered. Great quality

Dec 26 2011 11:50AM

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All contact was responsive and helpful. Just wish this type of customer service was always the rule for all suppliers. Thanks.

Dec 20 2011 12:41PM

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Great Company! MD Stands behind everything they sell. Years after I bought the Stealth Kit, MD continues to replace parts at no charge! Their support reps are the best, in any industry, at any company that I have dealt with, period!

- Reviewed by: Eric
Dec 19 2011 1:52PM

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We had this vacuum in our previous home and I installed a new unit in our new home, like the vacuum very much.

- Reviewed by: dave yohn
Dec 18 2011 3:07PM

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Your web site helped me find right bag for my central vac

Dec 17 2011 5:13PM

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I ordered a part that did not fit my vaccum. I called to get the return information, and instead I was sent an attachment that would make the part that I had ordered work with my vacuum. It was sent out immediately and free of charge. Great Customer Service!!

Dec 14 2011 9:00AM

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Bought an extension hose that did not work with my system. Sent it back and was credited for the part but not the initial shipping charges. Will not be buying from this company again or recommending. (MD NOTES: We contacted the customer and issued a refund for their initial shipping cost.)

Dec 13 2011 12:35PM

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I rarely do this, but just wanted to say that ever since I came across you folks, I have been EXTREMELY happy with your products. My system was installed nearly 25 years ago and I can easily find the part(s) I need whenever, whether its a replacement belt, a handle that's gone bad or a wall inlet - you guys have it, its priced reasonable and ships quick. All I can say is "Thanks!"

- Reviewed by: Michael
Dec 11 2011 6:15PM

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