Friendly, polite, very helpful service!
Super helpful customer service with choosing the right part for my vacuum. Great step-by-step guide was given to help me with my purchase. I bought a new switch for a gas pump handle style vacuum head and it worked perfectly.
Great how-to videos online. overall a very positive experience. I will definitely use MD again for future vacuum needs
Your service was wonderful and you kept in contact dill we received it. I want you to know there was nothing wrong with the service. But it ended up to be the wrong one for the locations for the wires were very different and it had 2 extra yellow wires.
We are not surprised the motor is 12 years old. Our technician found one locally and put it in.
Sorry we can''t use yours its no ones fault.
(MD Notes: We sent the return details to this customer for a full refund.)
Customer service rep knew exactly what was needed and knew what would work with my system. Sad to say, these things are virtually unknown in most places - but it felt very reassuring in this case!
package was what I wanted and it arrived on time
Every thing works fine, including the new switch. Thanks!!!
i am a contractor and had a question which was promptly answered and solved by problem. only negative is that some very small parts were not placed in a small plastic bag. the small parts could have been lost as they were dropped in with the packaging material. the product i purchased worked very well and the small parts were needed to completed the repair work. i was lucky that i noticed the small parts. i always check through the packing material as i have been around for a long time. thanks
Unit arrived when expected; performs beautifully
Everything worked out as expected. The customer service rep was very helpful and knew exactly what I needed to fix the problem.
The lady I spoke with on the phone was very nice & extremely helpful. I received my order exactly when she told me that I would & everything works perfectly. Appreciate your company & employees.
A lady in Customer Service helped me and she was great. She held my order till I could figure out what I needed and added a few things I didn't know I needed.
I have made online purchases from MD Central Vac twice now and have a perfect experience each time. In fact the first time was for a replacement part in which I ordered the wrong piece. When I called back to straightensure it out the rep who helped me was so cordial and helpful that he offered to send me the correct part free of charge. That one act made me a fan and devoted customer and I will always return to MD first needs in the future! Thanks so much
Quick, efficient response and solution to my problem - much appreciated! Thank you,
Bought a hose with a switch. Delivery was quick and the product is good.
We fixed this for two 80 year old friends. We made them very happy. Working with your company was a pleasure.
Love to power nozzle - it is so much lighter than my previous one