MD Customer Service

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Customer Service Reviews

Customer Reviews

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3320 Reviews, 4.8 out of 5 stars
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5 star user rating.

Mar 24 2017 3:50PM

The customer service has been excellent. Very helpful matching an older house vac system with new products and accessories.



4 star user rating.
Mar 24 2017 7:42AM

The vacuum cleaner was still arching. So I rigged it with an outside plug doesn't look great but it works.



5 star user rating.

Mar 24 2017 6:15AM

I had not received an automatic order confirmation when I originally placed my order so I emailed customer service. I received a prompt, courteous explanation that some order fulfillment issues were being incurred and that my order would be promptly expedited. I received my order about a week later. I was quite pleased with my customer service experience.



5 star user rating.
Mar 23 2017 6:26AM

The young lady who helped me and advised me as to what was needed to replace my hose and the necessary wands to convert my 25 year old system, Jenny Todd, was very knowledgeable and very, very helpful. I gave your company information to my brother, who also has a central vacuum system, because I was so pleased with the service and the products.



5 star user rating.

Mar 22 2017 6:22PM

Fit perfectly despite Customer Service's warning that it would not. Saved me from paying $85 at my local dealer.



5 star user rating.
Mar 21 2017 8:42AM

Although I just needed and ordered a very small attachment part, the staff was very helpful and I received the part very quickly. Very nice service!



5 star user rating.

Mar 19 2017 12:35PM

Easy to order on-line, the new bags arrived on time and were just as ordered. Good company to do business with.



5 star user rating.

Mar 17 2017 9:33AM

The powerhead works great, it is self propelled, picks up very well, adjusts quickly to different carpet heights and It has an easy foot release which makes for quick release so you can get the bar in tight places quickly. The xtra bar is very convenient to switch to floor or dust modes.



5 star user rating.
Mar 15 2017 10:47AM

Great customer service, parts are of excellent quality as described in the website and arrived in a timely manner. I definitely recommend this company.



5 star user rating.
Mar 15 2017 7:08AM

Bought an older home with a built in vacuum but had no wand or vacuum head. I called with the make and model. Within a few minutes I had the needed parts on the way. Very easy, very nice and knowledgeable rep on the phone. Everything arrived and worked perfectly. Thx



5 star user rating.

Mar 12 2017 10:03PM

Ace Electric Brush is a perfect replacement for discontinued Hayden Super Pack. Fits existing wand, same controls, lighter in weight, quieter. Delivered promptly. Completely satisfied.



5 star user rating.
Mar 10 2017 5:05AM
Comments not provided.


5 star user rating.

Mar 9 2017 11:57AM

Outstanding customer service. Made a refund unbelievably easy. Thanks so much.



5 star user rating.

Mar 6 2017 12:22PM

Customer Service was exceptionally helpful to me. We talked on the phone and exchanged emails several times. The rep listened and understood what I told her. She sent me videos to help determine problems with my hose and power brush. She reviewed various options to solve the problems. She was responsive and knowledgeable. She did not pressure me to upgrade, but in the end that was what I decided was the best solution. We received the new equipment very promptly. She sent the correct items all of which are working fine. Thank you.



5 star user rating.

Mar 6 2017 8:18AM

Once again I am completely satisfied with the phone customer service and the products and prices. I recommend MD Central Vacuum without reservation.



5 star user rating.

Mar 6 2017 7:33AM

Always a pleasure dealing with you folks you make it easy to place order and it is always right. Thanks for your help!



5 star user rating.
Mar 2 2017 8:06PM

I was privileged to work through two ladies in Customer Service and Found them to be extremely pleasant no matter how many times I called. They gave me troubleshooting help to try to solve my problem before I ordered any thing. After my purchase of (2) items, I was told I could return the one I did not need for a full return. Customer Service sent me the return document and later verified that the motor had been received back and that she would expedite the credit. Both ladies are an asset to both the consumer and the company. They are a breath of fresh in todays world where you are rarely treated with appreciated. I rate the A+.

Thank you for your prompt attention to my needs.



3 star user rating.
Mar 1 2017 8:27AM

when I placed order , there was a no diagram

in air-inlet . so I got wrong size parts.

(MD Notes: This customer owns older Budd inlets and was not aware that our standard inlets are not interchangeable with non-standard Budd inlets. We apologize this was not clear on our website.)



5 star user rating.

Feb 27 2017 6:24AM

Perfect replacement and seems to have more power than original. Great service and helpful folks. Extremely satisfied.



5 star user rating.
Feb 27 2017 6:10AM

The bag came quickly and worked great. Thank you for your service



5 star user rating.
Feb 23 2017 11:45AM

Everyone I talked to was helpful in helping me replace my garage hose for my 23 old central Vac. Thank you for all your help and knowledge.



5 star user rating.

Feb 21 2017 3:20PM

Very helpful, didn't know about the end protecter. Very light hose.



5 star user rating.

Feb 21 2017 8:29AM
Comments not provided.


4 star user rating.

Feb 21 2017 5:54AM

The vacuum motor is relatively easy to work on. When I realized the brushes were worn out, I ordered a new set. I assembled the motor with the new brushes and the motor is good for many more years of service.



5 star user rating.
Feb 15 2017 11:46AM
Comments not provided.



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