I think everything is working fine - it runs and vacuums just fine. Thank you so much for your help.
works like new-good value for price paid.
The customer service here is incredible. The individuals in customer service are always so helpful and knowledgeable. Also, my order always arrives very quickly. Love these guys!
Was very pleased with the service I received on the phone. The person was very helpful and patient. I purchased a complete Stealth kit and additional 35' hose with adapter and couldn't be happier. I like the white hose since it is very light in weight compared to the old gray hose. Thanks for the help. Also purchased the hose cleaning cloths. Very good product.
Worked with Customer Service in securing a much needed new hose for my in house vac system, and after a couple of "bumps in the road" due primarily to me trying to do everything on my own and not calling Customer Service first, Customer Service got me the exact item I needed. I can't say enough about their total professional approach toward Customer Satisfaction. I am a very satisfied customer. Thank you Customer Service and MD Central Vacuum.
item wanted was no longer available, customer service was very helpful in finding a suitable replacement that was less expensive.
Loved the Troubleshooting guide - it got straight to the problem.
The Customer Service Team responded promptly to my email query and correctly identified the replacement part.
The installation instructions were not correct for my particular unit - I had to enlarge the existing hole, drill a new hole and pretty much rewire the unit - but I figured it out and it is now running perfectly.
Friendly, polite, very helpful service!
Super helpful customer service with choosing the right part for my vacuum. Great step-by-step guide was given to help me with my purchase. I bought a new switch for a gas pump handle style vacuum head and it worked perfectly.
Great how-to videos online. overall a very positive experience. I will definitely use MD again for future vacuum needs
Your service was wonderful and you kept in contact dill we received it. I want you to know there was nothing wrong with the service. But it ended up to be the wrong one for the locations for the wires were very different and it had 2 extra yellow wires.
We are not surprised the motor is 12 years old. Our technician found one locally and put it in.
Sorry we can''t use yours its no ones fault.
(MD Notes: We sent the return details to this customer for a full refund.)
Customer service rep knew exactly what was needed and knew what would work with my system. Sad to say, these things are virtually unknown in most places - but it felt very reassuring in this case!
package was what I wanted and it arrived on time
Every thing works fine, including the new switch. Thanks!!!
i am a contractor and had a question which was promptly answered and solved by problem. only negative is that some very small parts were not placed in a small plastic bag. the small parts could have been lost as they were dropped in with the packaging material. the product i purchased worked very well and the small parts were needed to completed the repair work. i was lucky that i noticed the small parts. i always check through the packing material as i have been around for a long time. thanks
Unit arrived when expected; performs beautifully
Everything worked out as expected. The customer service rep was very helpful and knew exactly what I needed to fix the problem.
The lady I spoke with on the phone was very nice & extremely helpful. I received my order exactly when she told me that I would & everything works perfectly. Appreciate your company & employees.