Vacuflo Services & Repairs & Upgrades Q&A
Wand Clip for Neck
Question:
I have a Turbo Zoom. There was a piece at the neck that held the pipe in. It broke and now the pipe slides out easily when vaccuming. Can I just order that piece? Or do I need to get a new head? Bernie in Arizona
Answer:
You need the Spring Clip found on this page http://builtinvacuum.com/parts/turbocat-zoom-parts.html

Hose Handle Parts
Question:
My vacuflo central vac power nozzle has a broken wire near the electric plug- where can I get replacement parts? My son quickly diagnosed the problem - I just need to know where to get replacement parts. Margie, Underhill
Answer:
If the hose has low voltage and 110 then one of these wire harness placements will work http://builtinvacuum.com/retail/shopretail.php?part_no=352H,352S,352GH,352GS. If only low voltage and the handle looks like this link then use this product. http://builtinvacuum.com/retail/shopretail.php?part_no=382H,382S

Hose and Tool Set for Model 260.
Question:
We have a vacuflo 260 that was installed by the previous owner of the house. We are trying to figure out which hose we need to purchase along with what attachments. Help?
Answer:
We have a wide variety of complete hose and tool sets to meet your cleaning and budget needs. Since you have a Vacuflo you first need to see if you have the proprietary inlets or industry standard. Does the inlet on your wall have two small holes next to the main hole and/or does it say 4940 anywhere on the inlet? Is so you have proprietary inlets. If not then all the kits here fit your standard system http://builtinvacuum.com/help/vacuflo-dirt-devil/kits.html.

Electroglide 7921 Parts and Replacement
Question:
Motor in Vacuflow Electroglide 7921 has quit. Wired it direct to 120v and wouldn't turn. One website said it is a discontinued power head. What can I get for a replacement?
Answer:
If your Electroglide looked like the vacuum on this page then it is the replacement and we have the parts for it there as well. That vacuum head has been sold and is being sold under many different names including PowerMate and Hayden.

Pipe and Fittings
Question:
Need to move inlet where can I get correct size and type of piping
Answer:
The normal central vac pipe and fittings are not available at hardware stores in the USA. They are available at central vac stores such as ours and through our dealers. To be sure you have central vac pipe and fittings measure the outer diameter of the pipe. It should be two inch. You can see it on line here http://builtinvacuum.com/help/vacuflo-dirt-devil/inlets.html.

One Inlet Not Working
Question:
I have a Vacuflo vacuum unit which was installed in Oct 2007. Worked fine since then until yesterday when the inlet valve on the upper (2nd floor) was noted not to be working. The total number of inlet valves in house is 4 - One (1) on first floor, two (2) in Basement.and one (1) on upper floor. Suction occurs at upper floor inlet valve when vacuum is turned on at first floor level. Could you advise what the problem may be. Thanks
Answer:
You should feel the two metal nubs inside the 1-1/2 inch wide hole. The should be there and have spring tension. If they are bad you need to replace the inlet. If they are good then remove the inlet and see if the low voltage wires are connected. You can use this video to help you understand inlet removal. http://builtinvacuum.com/cvtv/tips/replace-inlet-steps.html. Having said all that, you may have the proprietary 4940 inlets. If so, there will be some differences.

Turbocat Plus Parts
Question:
I need the turbine part for the Turbocat Plus. The bearings are shot.
Answer:
You can view Turbocat parts we offer here, http://builtinvacuum.com/turbocat-kit/tech.html

Extending An Inlet Valve
Question:
We recently put 1/4 inch wood paneling on the wall on which our Vacuflo inlet port is located. The pipe from the wall plate now does not fit tightly into the piping in the wall. Can we purchase a different wall plate with a longer pipe or, alternatively, a connector to place between the wall plate and wall piping that will bridge the small gap? Cathy, Boston
Answer:
You can use the Inlet Valve Extension found here, http://builtinvacuum.com/retail/shopretail.php?part_no=614 along with a trim plate to make up any extra room created by the extension http://builtinvacuum.com/inlets/trimplates.html

Exhaust Filter Available?
Question:
Our vacuflow 360 is not exhausted. To the outside so some dust accumulates in the area it is in. Is there a filter that can be attached to the muffler? It iss not feasible to exhaust to the out side.
Answer:
Yes, there is an exhaust filter available here but please take note of the instructions to maintain it and replace correctly http://builtinvacuum.com/retail/shopretail.php?part_no=723EF.

Vacuflo 260 Intermittent Power
Question:
Hi. I have a Vacuflo 260. I am wondering if I need to replace the hose. When flipping the switch on the turbo grip to on, the system would power on and work fine briefly but then it sporadically will turn off and then on again numerous times. Seems the contacts might be problematic. I just replaced the switch in the turbo grip but that didn't help. I can push the hose into the wall outlet and leave it not quite all the way in so the system stays on without using the turbo grip switch. Any thoughts on if this might be the hose contacts or perhaps try another new switch? Thanks. Skip, Sturgeon Bay, WI
Answer:
This may be an issue with the hose or the main unit itself. Follow our troubleshooting guide to narrow down the problem. http://builtinvacuum.com/education/troubleshoot.html

Vacuflo 560 Screen Has Hole / Missing
Question:
My Vacuflo 560 guard screen has a hole the size of a quarter right in the center. I have no idea how long it has been there or how it happened. Is it safe to continue using the vacuum? I have 1 dog that sheds excessively, so am worried about the motor. Is there something I can fashion to cover the hole in the screen? Thanks. Colleen in Illinois
Answer:
That screen is in place to keep hair and debris that gets past the filter from going into and damaging the motor. That screen needs to be replaced before your motors are damaged and require a costly repair.

TurboCat 1990 Not Spinning
Question:
We have RD 1990 power turbocat. The brush will not rotate, thus, not working. Help! kate, sapphire, nc
Answer:
Remove all 11 or 12 screws from the base (there is one under where the belt crosses itself) to get to the turbine. Usually something is stuck in it.

No Suction after One Second
Question:
when i open the thing to plug the vacuum in it sucks for one second and then stops. i can still hear the vacuum going but its not sucking at all. what do i do?
Answer:
If it is truly still running but not sucking then something must be clogging the unit or the pipes. Use this guide to figure out which. It make be the screen is clogged or the filter is sucked up against it. http://builtinvacuum.com/flowchrt.html

Reset Switch Keeps Popping
Question:
My Vacuflo shuts off while I'm vacumming. I have to reset the small swith on the unit in the basement, but it continues to do this. What could be the problem?
Answer:
That means you have a bad motor. It is overheating due to wear and tear and needs to be replaced. Please reference your model here for the replacement motor http://builtinvacuum.com/help/vacuflo-dirt-devil/motor.html

Clog in Hose?
Question:
my vacuum will hardly pick up anymore there doesn't seem to be a leak because the suction is very powerful (from all inlets), until I attach the hose to the powerhead, then it looses suction. The canister is clean and the system is three years old. It is the Turbocat zoom powerhead
Answer:
It sounds like your hose is clogged up. Take a look at solution six here http://builtinvacuum.com/flowchrt.html 

Extend Hose?
Question:
Is there anyway to extend the hose just a bit? I use my vaccum for everything and cannot reach the far corners of my screened porch. I do not want to replace entire hose or add an outlet as my current system reaches everywhere else. I love this vaccum- it is my third house and my third vacuflo system. diana
Answer:
We offer an extension hose to fit all standard 1.5" diameter inlets. The extension will work with any hose other than a Direct Connect Electric Hose. You can find the item here, http://builtinvacuum.com/hoses.html#extensionhose

TurboCat Not as Powerful
Question:
Julie, Monticello, IL My turbocat does not seem to be pulling itself. It's picking up very well, the brush is turning but it has always shot across the floor for a short distance when I detach the unit from the wand while the suction is still on. It no longer does that and feels like it is fighting me when I try to vaccuum carpet. There does not appear to be a clog and the unit has just been completely cleaned and the filter is clear.
Answer:
It could be that the interior turbine has some minor holes in it or hair is wrapped up in it. There are 11 perimeter screws that allow the entire bottom to come off so you can inspect it. One screw is under where the belt crosses itself above a small metal bar, remove the bar to access the screw.

Will Not Shut Off
Question:
I have a Vacuflo 260 that will not turn off unless I unplug it from the electrical outlet. How do I determine what the problem is? Thanks! Mike in KC
Answer:
Most likely you have a bad relay that will not turn power off. Follow our troubleshooting guide to verify www.builtinvacuum.com/flowchrt.html

Not Picking Up Hair
Question:
I own a vacuflo system. model 446Q/566Q. The rug cleaner is not picking up dog hair, difficult to get it up, several sweeps are needed...not doing the job. Pls advise the part I need for the problem.
Answer:
First, are you getting enough suction? Have you cleaned the screen under the motor? You should everytime you empty the unit. Just reach up and scrape off the screen. Do you have a clog? Test the suction at the unit, then with a hose, then with the brush. It is better? If it is the brush then you can remove the 11 screws and take the entire thing apart for a thorough cleaning. Hopefully that will help or will expose any other issue.

Clean Inside Hose
Question:
My vacuflo hose has a funny smell. Is there a way to clean the actual hose?
Answer:
You can spray Lysol on a full paper towel and suck it into the hose corner first. Repeat as much as you'd like then take the towels out of the unit or they will clog up the Vacuflo systems that have only a screen under the motor.

Vacuflo 57 Hose and Accessories
Question:
Hi! We just purchased a house with a HPVacuflo Series 57A 372. Can you tell us how old it might be? Are accessories to fit still available? (we see a hose, but no wand, beaters, crevice tool, etc).
Answer:
Yes, the hose is available and all the accessories as well. All of our products and tools can be found here, http://builtinvacuum.com/products_home.html. Please let us know if you have any more questions.

Electroglide #7960 Belt
Question:
Hello, I need the belt for Vacuflo's electroglide powerhead #7960. Which of your belts is compatible. Thanks RJ
Answer:
The Electroglide was a nozzle that many companies used under different names. See it here to confirm it is the same nozzle and then look for the belt on the same page http://builtinvacuum.com/parts/hayden-parts.html.

Motor Brush for Model 26
Question:
Where can I get motor brushes for a VacuFlo, Model 26. central vacuum system?
Answer:
Hi, here is the motor and the brush and a link to instructions http://builtinvacuum.com/search_products.html?search_string=115334.

Funnel and Gasket Placement
Question:
I have the canister, a gasket & a cone shape piece & want to put it back together, how does it go back in ???
Answer:
The cone sits on top of the gasket and looks downward into the bucket which latches on to the top section.

PRT-200 Neck
Question:
I have a vacuflo power nozzle Model PRT-200 serial 09-98-100. The moveable nozzle that holds the wand shaft cracked and is broken and cannot hold the wand shaft. Do you have a replacement part for this? I prefer a new part but a used part is acceptable. Irwin Ft. Salonga, New York
Answer:
Hi, if the nozzle has an electric cord then we don't have the neck but if no cord then this may be what you need http://builtinvacuum.com/retail/shopretail.php?part_no=45509

1-3/4 inch Diameter Pipe Needed
Question:
I have an older Vacuflo system. I upgrade the unit about a year ago. The problem now is I am having work done on my home and need to reroute a small section of pipe. The current pipe measures 1 3/4 inch on the outside. I have 8 inlets so replacing all the pipe with 2" is not an option. Do you sell pipe and coupling that would be compatible. Thanks.
Answer:
Yes, we have the adaptor to make the transition from your pipe to 2" pipe then back your pipe. Find the pipe and #507P1 adaptor here http://builtinvacuum.com/install_shop/pipe-fittings.html

Need Best Attachment Kit
Question:
I have model 26 of the vacuflo system which uses inlet valves and I need a new hose and attachments, what would you recommend? We have 2 inside dogs and 5 kids so I need your best! Thanks! Bridgette, La Grange, CA
Answer:
Hello Bridgette,
One of us here has 4 kids and a constantly shedding dog and uses the Original Stealth attachment kit. It is certainly the best, the cream of the crop and it works with your system. You can choose between the 30ft or 35ft versions here. You don't have have to change anything in your system for it too work. Depending on how old the Vacu-Flo system is there are improvements to the wall plates that will make the vacuum experience really super convenient. If you want to do those improvements later you can and it would be best to call us to get the low-down on it.

Upgrade to Electric?
Question:
I purchased a 460 model Vacu-flow central vac in 1999. I picked up a nail and ruined the housing on the turbine powerhead head and will have to replace it. How much trouble would it be to replace the head with an electric model head?--(I do not have the prongs in my outlets)--And how much is a new head like the one I own? thank you. Millie Butler, Mo
Answer:
Hello Millie, the air powered head you have now is replaced with this one here http://builtinvacuum.com/retail/shopretail.php?part_no=455. You can easily upgrade to electric. This will give a lot less headaches as the debris never travels through moving parts as in your brush now. We recommend the BlackHawk Kit. Call us for further helps and explanations, we are here for you.

Replacement Bag
Question:
I have a VacuFlo EF1060 (circa 2004)and cannot seem to find replacement bags for my unit in the Boston area. Are there generic paper bags compatible with my system I can order locally or online?
Answer:

Buy Electric Kit? Bag in Unit?
Question:
does vacuflo uses bag or only bagless. if i use the bag unit do i need to vent outside. i have carpet upstairs and wood floor downstairs and some area rug do i need to get the stealth attachment kit. do i need to get the electric power brush.
Answer:
Hello, 99.9% of Vacuflo models do not use a bag. That means when you dump the bucket you also need to reach up and pull the hair off of and clean the screen just under the motor or you will loose vacuum power. The Stealth is great and if you have pet hair then get it, but if not then save some money and deep clean with the EdgeLift Kit that is also electric powered like the Stealth. Enjoy!

Change to Electric Kit, Have Vacuflo Inlets
Question:
I have had a Vacuflo system for 13 years. My powerhead is a Turbocat Plus non-electric. I am interested in getting an electric head for better cleanup of dog hair etc. I have an electric outlet next to my vacuum wall outlets so an adequate power supply is not a problem. My outlets currently have two pins approximately 17 mm apart that provides power to the switch on the handle to turn the system on and off. Can you tell me what my options are? Is the Imperium hose compatible with the Vacuflo outlet? One dealer I spoke with suggested an Imperium hose and electric powerhead to replace the Turbocat; that's why I ask. Thanks for any info you can provide. Dale
Answer:
Hello Dale, upgrading to electric is the smartest thing you can do. You have proprietary inlets that only Vacuflo hoses will benefit from but you can buy any new electric kit with corded hose and it will work with the system you have. However, the suction on/off benefit will not work unless you switch to industry standard inlet valves. First install an easy-to-use adaptor plate and then a new inlet. Here is the information on all that http://builtinvacuum.com/help/vacuflo/adaptor.html. The electric kits we prefer are the Stealth and EdgeLift and here they are: http://builtinvacuum.com/electricpowered.html. Remeber, you can use them without updating your inlets. If the suction on/off ability you really miss then you can update your inlets at a later time.

Need Belt 8439
Question:
I need a belt (part #8439) for a model 54201 Power Brush, but can't find the info on your web site. How do I go about ordering one on-line? Bob Armstrong Asheville, NC
Answer:
Hello Bob, we have the belt for the most common Vacuflo power brush. Look at this page and if your brush looks anything like it then the belt will fit and is on the same page towards the bottom. http://builtinvacuum.com/parts/turbocat-parts.html

How to Use Stealth Kit with Vacuflo
Question:
I recently purchased a home with the Vacuflo 560. I have the Stealth Kit Direct Connect that I would like to use in the house. What do I need to do to make the Stealth kit compatible with the current system? Also does this canister need a bag or is it bagless? Thanks!
Answer:
Hello, typically Vacuflo has what looks like direct connect 110 volt inlet valves but the smaller holes are actually low voltage holes so your electric hose will not be compatible. The first thing you need to do is convert your direct connect hose into a corded one using this http://builtinvacuum.com/retail/shopretail.php?part_no=352CO. The second thing you can do, if you want to be able to control the suction on the hose handle (versus it coming on when the faceplate it lifted) is converting the faceplate to a Basic Inlet Valve. But you have to do it using the Vacuflo Adaptor. Go to this page and scroll down to the yellow background box for more details http://builtinvacuum.com/help/vacuflo-dirt-devil.html.

Vacuflo - Switching to Electrical Kit and Valves
Question:
I have a 27 year old Vacuflo system with the low voltage 4940 outlets. I would like to upgrade to a Stealth II power brush since my old air driven brush never worked well since I purchased the house 3 years ago. I've cleaned the filter on the main unit and it would work a few times but not to my satisfaction. Your site recommends changing out the 4940 outlets and using the hose w/plug. I want to avoid that and run 110 electric to the outlets. Do you sell 110 outlets and can I just simply run electric from a nearby 110 outlet and get the direct connect hose for the Stealth II? Jim Uniontown OH
Answer:
We know you will be extremely pleased with the cleaning you will get from the Stealth Kit. It is so much better that even if you don't put in direct connect 110 volt wall ports, it is still worth it to plug the hoses' electric cord into a nearby electrical outlet. You can upgrade your vacuum inlets to industry standard without the 110 volts by reading the section on it in the Vacuflo webpage we have. That would make the hose function properly (even if you didn't upgrade you can still use the Stealth Kit but you'd loose the ability to turn the suction on/off without disconnecting the hose from the wall port). But if you really desire to have a electric hose plug into an electrified vacuum inlet then you'll have your work cut out for you. You have to cut the existing backing plate out and cut the pipe in the wall. You'd have to put a new tight 90 turn and an Electravalve backing plate, as well as run the accompanying molded end romex in the wall to an electric source. It is a bit of work to do for every inlet, but avoids any compatibility issues for the life of the system.

Canister Stopped Up with Pet Hair
Question:
My Vacuflo gets stopped up with dog hair. Is there some way I can blow out the system or trap the dog hair before it stops up the vac?
Answer:
Good question and we understand your frustration. Dog hair and Vacuflo True Cyclonic canisters are not a good match. The hair floats to the top and clogs the screen protecting the motor. This also happens with carpet fuzz - especially on new carpets. You can use a pre-filter to trap the hair. Normally you attach it to your hose and it plugs into the vacuum inlet on the wall. You could put it along side the Vacuflo True Cyclonic vacuum in the basement or garage as well, but it would take some clever connections.

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