TroubleShooting Carpet Brush and/or Hose Issues Q&A
Beam Q Issues
Question:
beam q led issues
Answer:

Please contact Beam directly at 1(800)369-2326 for warranty issues on the Q models. If it comes to a point where you want industry standard hoses and brushes please take a look at our selection for Beam


Beater Bar Not Turning
Question:
How can you tell if the motor to the beater bar is working? Beater bar and motor are not turning? Unit is about 2 years old.
Answer:

The motor on the brush will spin and make noise even if the belt or the motor gear belt is broken. If no noise, then the motor is broken or the electric hose is not bringing electricity to the brush. If you can, plug the brush cord directly into the wall and be sure the brush neck is down. If it runs then the hose is at fault (the hose switch or the electric connection on the wall end).


Beating Noise, Damaged Belt
Question:
we have a central vac and the brushes on the carpet make a beating noise. The belt seems to be damaged but the rest is OK. Can changing the belt fix the problem. Thank you Francine
Answer:

When a belt is damaged, torn, or missing teeth, it sounds like it is running rough or thumping. Regardless, you should replace the belt.


Brush Roller Stops Spinning When Set on Carpet
Question:
our blackhawk carpet beater bar spins until you place the unit on a rug (low pile area rugs), then abruptly stops spinning. no problems with suction and the unit does not shut itself off. the motor sounds the same whether the bar is spinning or not. any thoughts? thanks! kim, vancouver, bc, canada
Answer:

This is usually a broken belt gear on the motor shaft. The gear is there, but no longer properly fastened to the motor arm. Hopefully, the product is under warranty. If not, it's best to replace the head. We suggest a better head such as the Steath or Ace Electric Brush.


Can I Use An Electric Hose With a Utility Valve?
Question:
Can I plug a pig tail hose into the utility inlet on the power unit and plug into nearby electric outlet to have it power the powerhead? Thank you Sandy AR, USA
Answer:

As long as there is a power wall oulet within reach for your electric hose pigtail cord, it will work. You can also use an electrical extension cord if needed.


Carpet Brush Not Picking Up
Question:
I have the CT14DX power brush system. It will not suck up dog hair (just rakes it in a row). I can take the power brush off and use the straight hose which will suck up the dog hair. Any ideas on what is causing this? Replacement parts? Thanks.
Answer:
When you have the brush turned on, check the main vacuum unit outside and see if it is running. If it is, then check the brush and the wand you're using for any clogs that are blocking air-flow.

Carpet Brush Spitting Debris/ Dirt
Question:
I have the Beam Advocate motorised carpet brush.Every thing works, but will not pick up any thing. It just throws it.It seems to me that I am loseing all or most of my vacume around the extenion handel and swivel handel. Are there like O rings or seals that need replaced. Dan C. Smith Holts Summit, Mo. Unit was in the house when purchased, Aprox- 2yr.old
Answer:

The brush and/or wand is clogged or possibly, your suction is not functioning even though it sounds like it is on. Check for clogs and physically see if the main power unit is functioning as normal. If it is not, then your Hose Switch Assembly needs to be replaced.


Carpet Brush Stalls When Pulling Back On Carpet
Question:
I have a Beam Central Vacuum with Beam Advocate Power Head that stalls when pulling the wand toward the user. Green led flickers red when easing backward, with motor laboring and solid red and stalls when loaded. We have plush carpet and several wool orientals. Symptoms are the same regardless. Bill, St. Marys, GA.
Answer:

Since it stalls when pulling the vacuum back, the problem is an electrical short. To find the short, turn the vacuum head on and hold it still as you tug on each connection (wand to head, wand to handle, cord connections too). You will find the spot where it is losing the connection and from there you will be able to either fix the issue or replace the parts. 


Compatibility Between MD Carpet Brush and AirVac Hose
Question:
Can you attach a MD carpet brush to Air Vac hose? Helen, Garden Ridge Tx
Answer:

If you are referring to an air-driven brush, the answer is yes. If this is an electric brush to an electric hose, the short answer is not always. As there are several factors/variations to consider in terms of compatibility, please contact one of our friendly customer representatives at 1(800) 997-2278 for further technical assistance. Your other option is to replace your existing cleaning tools/accessories with a new complete electric kit. They are compatible with AirVac systems and nearly all other brands of central vacuum systems. 


CT600 Disassembly
Question:
The NuTone CT600 I think needs a new belt. How do I disassemble head to fix.
Answer:

Push in the sides of the top cover to pull it off. Under it are screws that will allow you to take the vacuum apart. Remove the top half from the bottom half by pulling them apart near the rear wheel.


Damaged/ Split Electric Hose
Question:
The hose split where it enters the current carrying hose handle that attaches to the Nutone model CT600 power brush. Duct tape works for a while but the time has come for a proper fix. Are there kits that can be purchased to repair the hose or must a new hose and handle be purchased. Rick in Mt Joy, PA
Answer:

You will need to replace the hose, there are no repair kits to repair the internal wiring of the hose. 


Dirt Coming out of Nozzle
Question:
My vac sounds like it is turned on when I flick the switch. It picks dirt up but isn't sending it to the canister. It just builds up in the power head. My husband usually used the vac, but he is now deceased and I need to learn how to use it. HELP
Answer:
Your suction is not working with the switch in that position. Maybe not any position. If just in that position then you need new hose handle wiring. If not in any then use this chart to find the problem and a solution www.builtinvacuum.com/flowchrt.html.

Electric Brush Not Working in Some Inlet Ports
Question:
Steve. North Andover. My Galaxie Vacumn works at the main unit for both air and with the switch for the agitator head. I have air suction throughout the entire system, but the agitator head does not operate in the remaining 4 units within the house. What can I do and /or check???
Answer:

Please try to repeat this same problem. If you are able to repeat it, this means the four inlet valve electrical connections are all tied together into an electrical cord junction that has lost power or become unplugged. You'll have to trace one electrical wire back to find where/how they are set up to remedy this issue.


Electric Brush Power Cuts In & Out / Pins Are Blackened
Question:
The vacuum has suction - works with the attachment for the tile floors. BUT when attaching the carpet floor attachment (brush) the vacuum will go on and off as you push and or pull the vacuum - also the prongs on the pole which connect to the handle (on/off part) are not the same color one looks like it is burned (black). HELP - thanks.
Answer:

There is a short at the black pin connection. You will need a new Switch Assembly and to clean the blackened pins (or replace the power head cord). 


Electric Nozzle Not Working
Question:
I have a nu tone CV450W and I can not get the power head to engage after plugging in the plug to the 110 outlet. I am new to the whole central vaccum scene so am not sure if I need to replace something or if there is a sequence I must go through to get this beater head to work? HELP
Answer:

This usually indicates the hose has a short or the power nozzle is broken. Test the hose using a continuity tester or another vacuum head. We have Hose Troubleshooting Videos Here. If the hose has no issues, replace the power nozzle and perhaps the wands as well. 


Electric Power Head Stopped Working
Question:
I have a CT14DX power head with a pigtail hose. The CT14DX was working then 15 minutes later it wasn't. The headlight also does not come on - it was on when the unit was operating (the bulb is good). I have connected the unit to different inlets and recepticles and still nothing. I am trying to figure out what the problem is so I get what I need for the power head to work again. What tests should I perform to find out what the probem is? Thanks, Bill
Answer:

Either the power head or the hose has been compromised. If you have a 2-pin wall end hose, you can plug the power head cord directly into the inlet valve to see if it works. The hose is harder to troubleshoot unless you can test with a voltage meter or continuity tester. If you are able to test the hose in this manner, please view our Hose Testing Videos.


Electrical Issues With Power Head and/or Hose
Question:
NEW POWER BRUSH NOT WORKING-- I have an MS Systems unit in my home. I thought my old power brush broke but after reading some Q&A on your website, I'm thinking its the switch in my handle now. I ordered a new power brush and still nothing. When I test the voltage at the handle on the hose I get 9.2 volts. Is this the correct voltage ?
Answer:

Which contact points are you measuring to get the 9.2V? For a low voltage (suction control) measurement, it should read over 20V, and 110V for high voltage. Most likely the molded diode fuse in the wall end pigtail or direct 2-pin connection is bad. You can replace these parts as long as the wall end of the hose has the letter "P" branded in a circle? 


Extend Hose Length?
Question:
Is it possible/feasible to extend the length of central vac hose? We have a 30 foot hose,which is fine for our house, but we would like to be able to vacuum a much larger area in our basement (no outlets there, we plug hose directly into the appliance). If we WERE able to extend the hose, would it interfere with the suction? Thank you for considering this for us.
Answer:

It is easy to extend a hose when you don't need a 110 volt connection to the powered vacuum head. Simply use any size Basic Hose and it slips right on to the hose handle end of the existing hose. 


Hose Is Loose In The Inlet
Question:
When I plug the hose into the wall outlet, it is slightly loose, can turn slightly & it then looses power. My short term fix is to use a bit of tape to hold in place. How can I fix this properly? Cari, Charlotte N
Answer:

To properly remedy this, you will need to replace the inlet. The process is quick and easy, only held in by a couple of screws from the front. On the back side, just transfer the wires from the old inlet to the new one. Take a look at our inlet replacement video. A quick remedy that may work is to get a layer of super glue dry on the plastic end of the hose. It makes the hose a bit wider and tighter. 


Hose Separated from Handle
Question:
The vac hose has come loose from the handle. Can I glue it back in or do I just have to hold it in when vacuuming? Betty, Oklahoma City
Answer:

If your hose handle has no switch (on/off switch) on the handle, you should be able to screw the hose back into the cuff where it came out. Typically it is reverse threaded, so it will seem as though you are "screwing it in the wrong way, Before you do that, apply a small amount of rubber cement to the hose end to help it stay in place. However, if your hose does have a switch at the handle, you will need to replace the entire hose.


Hose Switch Not Activating Suction In One Position
Question:
My Eureka central vac has a rocker switch on the handle that on one setting turns on the suction and on the other setting turns on the beater bar, but in this setting there is no suction. Do I need to replace the switch or could something else be preventing the suction from turning on while the beater bar is operating?
Answer:

If the switch is activating suction when pressed to one side but not the other, this indicates a bad switch that needs to be replaced.


Intermittent Power to Vacuum Head
Question:
Matt, Sioux City, IA. My vacuum has been shorting out intermittently lately. Sometimes it happens during push/pull and sometimes it just happens when it is not moving at all. I cleaned the prongs on the vacuum itself and that seemed to make it much worse. I know I am going to need to replace something but what is it? Thanks!
Answer:

Turn the vacuum head on and keep everything still. At each junction try to find the short by pulling, twisting, etc. If the short is where the vacuum handle connects to the power cord from the brush, you will have to replace the wiring harness inside the hose handle. We have some Hose Handle Wire Connection Parts for some vacuum handles. If you are able, please test the continuity of the power through the hose. Otherwise, you may need to replace the power cord running from the brush into the hose handle, or the power head itself, if everything else checks out.


Kenmore PowerMate, Hayden, CT600, CT14DX Opening
Question:
How do you dismantle the powermate power brush to access the brush which is not turning? When I turn on vacuum with powermate brush, it starts then stops. It doesn't restart without me pushing reset button. Brush bar has long hair in it and I know from experience that it needs to be removed. Just can't figure out how to remove cover. Thanks, Cindy
Answer:

To access this brush you need first remove the upper top of the vacuum. Squeeze in the sides of the headlight cover and lift this section off the top of the vacuum. Under it are two screws that, once removed, allow you to remove the entire upper half of the vacuum. Remove the roller and clean the ends really well. Another reason the reset pops is the motor may be bad. We sell replacement motors , new complete brushes, and more parts for it HERE.


Light On Main Unit?
Question:
I have a Hayden supervac system. The main unit has a green light, the hose does not work when plugged into the wall unit the light on the want is a very faint red and the vacuum does not work at all. Diana
Answer:

As the lights are not pivotal to the functionality of your system, please disregard them and use our Troubleshooting Flowchart to isolate the issue with your central vacuum. 


Lint on the Carpet from the Brush
Question:
When using the power nozzle, and pulling back when vacuuming, the nozzle leaves lint from the new carpet just installed-why?
Answer:

The suction is not working in that switch position, most likely. It sounds like it is, but that is just the noise of the vacuum head. You will need to replace the Switch Assembly in the hose handle. 


Loud Whistle
Question:
my system makes an extremely large horrible whistle sound it is 30 years old will a new hose correct this
Answer:

If the whistle is coming from the hose, replacing the hose should fix this issue. However, if the whistling noise is coming from the motor, you will need to replace the motor to fix remedy this.


New Hose, Switch will Not Work
Question:
Two weeks ago I ordered 9 outlets and the Deluxe Low Voltage Hose Kit to replace those same pieces on my 19-year old Air Flo unit. The old outlets had normally open switches on them that closed and turned the system on when the cover was opened. I replaced all of the outlets and the only way that I can get the unit to turn on is if I insert the hose with the tab at 90 degrees to the normal position so that one of the metal strips on the hose end is in contact with both contact points in the outlet. I am unable to obtain any functioning of the on/off switch on the handle. I have checked the continuity of the hose and it is fine. Is there something about the old system that is incompatible with the new hose system?
Answer:

The gauge of wire used on the initial installation is usually the culprit. It needs to be at least 20 gauge (that is the standard installation). If it looks like phone wire, it will not able to carry enough voltage through the additional wire in the hose. The bright side is that the low voltage hose is better than basic hoses and will work with your system with it rotated to engage the system. You can either keep the hose or return it. There is another option of adding a Low Voltage Booster near your vacuum unit but that will cost more than the Low Voltage Hose.


No Power to Power Head After Replacement Part
Question:
Phil in Kenosha, Wi purchased a new cord for my power head. When I first turned it on it worked perfect. twenty minutes later I tried it again and the brushes were not rolling this time. my handle switch works in all positions, and the suction is superb. please help thanks (847) 652-5212
Answer:

To start, please see our Hose Repair Videos for assistance. If these do not remedy the issue, it is possible that your vacuum head is no longer functional and will need to be replaced.


No Suction When Using Power Brush
Question:
I have a Beam Rugmaster Plus central vacuum. The suction works for hose alone; but suction will not work when handle switch is turned on to the right to operate the vacuum head. The brush rotates, however, will not pick anything up. There are no clogs in the power brush and no clogs in the wand. Thank you!
Answer:

This is a typical hose switch failure. If your hose handle is "Gas-Pump" or "Pistol Grip" style, with the letter "P" branded in the plastic molding of the wall end cuff of the hose, we offer the replacement Switch Assemblies (electrical components of your hose handle).


Nutone Inlet Adapter
Question:
purchased a never used electrolux 1590.Our home has nutone ports. Hose slightly larger than port. Can we purchase an adapter? Diane, goffstown
Answer:

If your hose has no switch on the handle, then you can use our adapter HERE.


On/Off Switch Not Working on New Hose
Question:
Just purchased from MD, a 30' low voltage hose because the switch on the old one would not turn on/off. Having the same problem with the new hose. Have to use switch on the unit. It is an M&S Air-Vac. Suggestions? Thanks-Mary, Charleston
Answer:

Please clarify if your old hose's switch at one time was functional and stopped, which caused you to purchase a new hose. Also, please advise if there are two small metal contact points located either on top or bottom of the inside of the inlet valve. These would appear to be small metal dots or nubs, just inside the hole in the wall. If you do have these two contact points, please ensure when you insert the new hose, the tab is either in the 12 o'clock or 6 o'clock position. If the tab is in misalignment, it will render the on/off switch non-functional. 


Power Cutting In and Out
Question:
AirVac VM458 - I have two complete hose/power head sets in the house - one for each level. One of the sets has started to go on and off (motor, suction, headlight) when you go back and forth while vacuuming. Any ideas as to cause? Set is about 3 years old.
Answer:

Several things can cause this. The best way to isolate the issue is to hold everything still, while on, and put stress on each joint or connection by pulling, pushing and twisting to see if the power becomes intermittent at any point. If it's at any point along the hose, we recommend replacing the entire hose. If it's at a connection, it could just need to have the Switch Assembly replaced.


Power Nozzle Cutting Out, Works When Bypassing Hose
Question:
Having issues w/ vac - Stealth model - when I connect and turn it on, cuts in and out - went thru your troubleshoot link (which is very good), connected the brush directly to the wall inlet - no issues, narrowed the issue to the hose. Where is the fuse in the handle, where can I get a replacement and how do you change it?
Answer:

The hose handle contains the switch assembly, if you notice the two pins from the power cord that plug into the hose handle are blackened, you will need to replace the switch assembly and then clean the blackened pins. If you believe it to be the fuse, that will be located in the wall end of the hose and the replacement options we offer are located on our website HERE.


Reset Vacuum Head
Question:
How do I reset power head after running over the corner of an area rug? Pam Albany
Answer:
If the belt is not broken then you should see a reset button on the vacuum head. Also, some vacuums reset when you switch the electricity to them off then back on.

Rugmaster BM1393 Intermitent Power And Hot
Question:
I have the Beam Rugmaster Bm1393. It has been cutting out while vacuuming back and forth.It almost completly quits and then will start back again. It is also not picking up all of the dirt anymore. The brush is spinning but one side of the brush bar is really hot. It is 6 years old and I have only changed the belt. Any suggestions what is wrong? Thanks, Wendy Ottumwa, IA
Answer:

Most likely you have debris built up around the brush ends that has worked its way into the bearings and causing friction. The increased stress on the motor may be damaging it and causing the intermittent power. It's best to replace the brush. Take a look at our Replacement Rugmaster Brush here. You can view all other electric brush options on our website.


Short in Hose? Suction Always On.
Question:
My Hayden Central vacuum is turning on automatically when plugged into the outlet--just the suction. It used to be that the green light would go on when it was plugged in and I had to push the button to turn it on---forward for power head and back for just suction. The power head still works when I push the button forward as before. However the green light does not come on and it won't turn off when I put the button in the middle( or off) position. I have to just pull the hose out of the outlet in order to have it turn off. What to do? How do I tell if some wire is shorting? Thanks. Danielle in Salisbury, MD
Answer:

If your suction stays on when the vacuum hose switch is off, it usually indicates a low voltage signal issue. In this instance, it is difficult to troubleshoot for a quick resolution. We recommend continuing to unplug the hose from the inlet valve to turn it off, until something fully goes wrong or it stops working completely.


Stealth Brush
Question:
I have a stealth power brush. I tested the power head and nothing. I hooked up the hose to the supervalve like normal, tested for power right after the switch on the handle and there was power, I opened the stealth unit and tested the blue and red wires that came from the handle and they had power. I tested the two yellow wires that go to the motor and there was no power. How do I test to see if its the motor or circuit board? Also I could not tell if the wire bushings were burnt up or not. The copper windings look fine.
Answer:

There is a microswitch the neck triggers when in the upright position. It may be jammed. The switch can be accessed next to the motor near the neck of the brush. You will see a blue block, that is the microswitch. When you put the neck, slowly, into the upright position you should here a faint click before the neck snaps into the upright position. If you don't then it is jammed and can easily be cleaned out and resolved. It may also be the circuit board. If you are getting power to the circuit board but not out of the circuit board, this indicates a faulty board. If you are getting power through the circuit board, it indicates a bad motor. 


Stealth Brush Stalls on Super Thick Carpet
Question:
We just moved into our new home which has your built-in vacuum system installed. We have the Stealth powered brush which we have not been able to use because it shuts down when we try to vacuum our carpets with it. Can you help us?
Answer:

More than likely the pile of carpet is too high for the brush to properly handle. First ensure the the carpet is allowed under warranty to be cleaned with a beater bar. Second, if it seems the carpet is just a bit too long, there are a few adjustments you can make to the Stealth Power Brush to help remedy this issue. Please let us know if it is high pile carpet or not by contacting one of our friendly customer service representatives. 


Stealth Red Light On Brush Stopped
Question:
My stealth power brush turns on and spins for a second and then shuts off. The red light never goes off. Any suggestions? There seems to be power and suction. It just won't stay going.
Answer:

The long end of the vacuum roller has hair and dirt packed into the bearing housing. Simply remove the 4 large screws, lift off the plate, lift up the roller brush (only the far end opposite the belt), remove the bearing housing, clean and replace brush back inside unit.


Stealth Stalls On New Plush Carpet
Question:
I have new carpeting that is the same height as the carpet it replaced but is a lot thicker with slightly thicker pad. My stealth power head (PB14e) while working great on the previous carpet stalls out in this new carpet pushing in the forward direction even with the adjustment at its highest. In your past comments you have said that adjustments can be made. What are they? I still have the old carpeting in some rooms and the stealth stills works great in those rooms.
Answer:

Please open the bleeder valve located on the hose handle metal stub tube.  This will reduce the tension of the power head by allowing some suction to “escape” through the bleeder valve opening improving maneuverability. We also have a way to make the Stealth adjust higher. If the adjustment knob does NOT rotate 360 degrees, then remove the cover and cut the tab on the rotating plate. Now the Stealth should sit up higher on the carpet.


Sticky Hose Insertion
Question:
What type of lubricant can I use to make it easier to push the hose end in/out of the wall outlet? Mine are very sticky because the previous owner didn't use the system.
Answer:

We don't recommend any lubricants in vacuum wall inlets. New inlets, or new hose end may be the best idea. Sometimes removing some plastic off the hose end works well.


Swivel Hose Available, Non-Electric?
Question:
Is there a swivel device available for the non-power hose? Ours tangles so much it is annoying. Hans Weidig
Answer:

There is no swivel on basic hoses. However,our Low Voltage Hose has a swivel and is non-electric. They don't have "electricity" but do have an on/off switch that takes the low voltage connection from the inlet to the hose handle. They are compatible with your system and you can view then online under our Low Voltage Hose category. Upgrading to a low voltage hose is not expensive and is one of our all time customer favorites.


Troubleshooting Electric Hose AB 27
Question:
Geoffrey from Ashland, Oregon----I have a Silent Master model S2 vacuum system. The unit works fine with the my second hose (no wand) in the wall connections. The hose with the wand (use with beater) however the switch on the handle will not activate in either position. I opened the wand and sprayed electronic cleaner on the contact points and reassembled to no effect. There is a model number on the hose --AB 27. What should I do? Take hose to vacuum store or buy a new hose?
Answer:

Please take a look at our troubleshooting videos for this hose. If you are not able to fully test it then call a local dealer to see if they have experience. If not, you can work with us for repairs. Buying a new Electric Hose is another option and a good one if the hose is over 8 years old.


Turbo Brush Not Spinning
Question:
I have a Turbo 460 head and the brushes won't turn, do they only turn when on a carpet? Irla, Jupiter FL
Answer:

It should spin at all times when connected to suction. It may need service or replacement. Turbo brushes can become jammed at the turbine. If you are unable to manually rotate the brush at all, it will indicate a jammed brush. You will need to take it apart and remove the jam to return it to normal functionality.


TurboCat Slowly Spins
Question:
We have a vacuflo turbocat. It has very little suction and the beater brush spins very slowly. Any suggestions? Bonnie, Draper, Utah
Answer:

If you have a Vacuflo collection unit, reach up into the unit (bottom removed) and clean off the screen under the motor. One thing to do is put the Turbocat directly into the vacuum unit and see if it works. If it is not spinning fast, the Turbocat is clogged up, old, or needing repairs.


Turn Hose in Inlet for Suction
Question:
David, from Townsend, Ma. We have a centraLux vac. The unit will not run anymore when the hose is plugged in the normal way to the wall outlet. However when I turn the hose so the copper contact shorts to both contact points on the wall plate the unit turns on. The switch on the handle will then not shut off the unit.
Answer:

If you have to turn the hose in the inlet port for the suction to come on then most likely the on/off switch on your hose handle is bad and needs to be replaced.


Turns On and Quickly Off
Question:
i insert the hose into the outlet it works a few seconds but turns off and than on again. what is wrong? Genevive Kingston ny
Answer:

That sounds like a motor is going bad. Eventually, it will stop turning on. If you slap the vacuum unit it may run longer. Use our brand links and motor page to find the replacement and instructions. It is rarely an issue with the circuit board or relay. They will typically surge when going bad.


Unit Not Turning On
Question:
We have a beam model#2250D. When plugging the hose into the wall socket the machine does not turn on, have to manually turn on the switch on the canister/vacuum. Thought it was the bag and so we replaced the bag however the machine will not reset. Any suggestions? Troubleshooting Chart?
Answer:

This could be one of several different issues from the hose to the unit.  Follow our troubleshooting guide to help narrow down the problem.


Vacuflo Electric Power Head Not Working
Question:
I have an eight year old vacuflow 466 with an HP-500 motorized carpet brush. When we try to use the motorized head the vac unit comes on and the suction is fine but the power head is not energized. We brought the power head to a local vac shop and they tested it with a power cord and it worked fine. we have two hoses, one very new and it does not work wiht either hose. We have four outlets in the house and it does not work in any outlets. Dennis Rock Hill, NY
Answer:

It could be that the hose's 110 volt system has shorted out. Have someone run continuity tests on the hose to check it out. These hoses have a hidden diode fuse in the pigtail cord or two pin plug on the wall end of hose that can become faulty and can be replaced.


Very Noisy Power Brush
Question:
Have had this Central Vac 5 years and it has worked great. Beam Serinity Plus Power Head makes noise when vacuuming carpet. I looked and the brush is spinning and it is not clogged and the suction is good. It still picks up OK but is very noisy. Thanks
Answer:

It could be several things. The belt missing a tooth is most common, then followed by the motor or bearings going bad. After five years it may be time to upgrade and replace.


Wand Collapses
Question:
Every time I vacuum, the metal pipe collapses in on itself and goes to the shortest setting. Could there be a screw loose or something else that is an easy fix? Thanks, Kim Portland, OR
Answer:

Unfortunately, we do not carry any type of repair kit for the collapsing of your wand. Our only option would be to recommend a replacement wand, which you can view our options on our Extension Wand page online


Wands Disconnecting
Question:
The metal wands on my Sequoia vac keep coming apart when I am vacuuming..they are not the button type
Answer:

Try cleaning both sides of the wand connection and reattaching. Dust can act like bearings and prevent a solid connection. You can also consider changing your sectional wands to a one-piece telescopic wand.


Where is Fuse in Electric Hose
Question:
Can you tell me where the fuse is in the hose unit. We have suction in the hose and the motor head comes on when it is plugged driectly into the wall but the motor head will not come on when it is plugged into the hose, I suspect the fuse has blown. We have the stealth motor head. Carolyn Colorado, USA
Answer:

The diode is molded into the two pin plug (or the end of the 8ft pigtail cord depending on the type of electric hose you have). A continuity test is needed to see if it, the wiring in the hose, or the hose handle switch is the issue. The plug (or cord) and hose handle switch can all be replaced in our Hose Parts shopping page.


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