TroubleShooting Carpet Brush and/or Hose Issues Q&A
Beam Carpet Brush Stalls
Question:
I have a Beam Central Vacuum with Beam Advocate Power Head that stalls when pulling the wand toward the user. Green led flickers red when easing backward, with motor laboring and solid red and stalls when loaded. We have plush carpet and several wool orientals. Symptoms are the same regardless. Bill, St. Marys, GA.
Answer:
Sounds like you have debris wrapped around the brush roller axle. Remove the rotating brush and check the ends for string, carpet fiber or hair. The increased friction prevents the roller from turning, when you pull back it's more than the motor can handle and stalls it.

Beam Q Issues
Question:
beam q led issues
Answer:
Please contact Beam directly for warranty issues on the Q models. They are at beamvac dot com. If it comes to a point where you want industry standard hoses and brushes please take a look at our selection for Beam here http://builtinvacuum.com/help/beam/kits.html

Beater Bar Not Turning
Question:
How can you tell if the motor to the beater bar is working? Beater bar and motor are not turning? Unit is about 2 years old.
Answer:
The motor on the brush will spin and make noise if the belt is broken. If no noise then the motor is broken or the electric hose is not bringing electricity to the brush. If you can, plug the brush cord directly into the wall and be sure the brush neck is down. If it runs then the hose is at fault (the hose switch or the electric connection on the wall end).

Beating Noise, Damaged Belt
Question:
we have a central vac and the brushes on the carpet make a beating noise. The belt seems to be damaged but the rest is OK. Can changing the belt fix the problem. Thank you Francine
Answer:
When a belt is damaged it sounds like it is running rough or skipping quickly. It may be that beating noise you hear. Regardless, though, you should replace the belt.

Blackhawk Brush Roller Not Spinning
Question:
our blackhawk carpet beater bar spins until you place the unit on a rug (low pile area rugs), then abruptly stops spinning. no problems with suction and the unit does not shut itself off. the motor sounds the same whether the bar is spinning or not. any thoughts? thanks! kim, vancouver, bc, canada
Answer:
Most likely there is something wrapped around the sides of the brush roller like hair or string.  The increased friction is too much for the belt to overcome to rotate the beater bar. Open the brush and remove the roller to clear the ends.

Broan Not Shutting Off
Question:
steve des moines.iowa i have a broan central vac. when i use any of the floor sweeps the motor on the vacuum does not shut off. i thought i had a bad floor sweep and replaced but is still doing it. any ideas thanks
Answer:
The floor sweep level to the ground will not shut off? Any of them? A very strange issue. Go through this troubleshooting chart to find the reason www.builtinvacuum.com/flowchrt.html.

Brush Head Not Working in Some Inlet Ports
Question:
Steve. North Andover. My Galaxie Vacumn works at the main unit for both air and with the switch for the agitator head. I have air suction throughout the entire system, but the agitator head does not operate in the remaining 4 units within the house. What can I do and /or check???
Answer:
If the vacuum head is not electric than this sounds like a clog. Is there the same amount of air coming through the inlets as the good inlet? If the vacuum head is electric but not working at four inlets then I'd check to make sure it is working again on the one inlet that was working before. That sounds really odd. Four inlets would not have electrical failure at once. You are using the same hose right? If your hose electric connection is a pigtail cord and not a direct two pin inlet plug that it may be the pigtail cord is now shorted which means it will not work in the inlet that previously worked. Let us know what we are missing and what you find.

Brush Roller
Question:
haaving trouble getting the beater bar back on. If I put one side in I can't get the other side down in far enought.....is there a trick to it?
Answer:
That would depend on what brush you have. Every brush head is made different, so there is no one trick for all manufacturers.  If you have a brush with a smooth belt, i.e. no teeth on the inside,  then it will be a very tight fit to keep enough friction to run the brush roller.  In this case, it just takes enough force to stretch the belt enough for the roller to slide into place.

Can I Use An Electric Hose With a Utility Valve?
Question:
Can I plug a pig tail hose into the utility inlet on the power unit and plug into nearby electric outlet to have it power the powerhead? Thank you Sandy AR, USA
Answer:
Yes, if there is a power outlet within reach then your electric attachements will work for you.

Carpet Brush Not Picking Up
Question:
I have the CT14DX power brush system. It will not suck up dog hair (just rakes it in a row). I can take the power brush off and use the straight hose which will suck up the dog hair. Any ideas on what is causing this? Replacement parts? Thanks.
Answer:
When you have the brush turned on, check the main vacuum unit outside and see if it is running. If it is, then check the brush and the wand you're using for any clogs that are blocking air-flow.

Carpet Brush Spitting Debris
Question:
I have the Beam Advocate motorised carpet brush.Every thing works, but will not pick up any thing. It just throws it.It seems to me that I am loseing all or most of my vacume around the extenion handel and swivel handel. Are there like O rings or seals that need replaced. Dan C. Smith Holts Summit, Mo. Unit was in the house when purchased, Aprox- 2yr.old
Answer:
First, some are confused thinking the suction is on because the hear the motorized brush. Check that hose switch position without the nozzle attached. If you have suction then you need to take the wands out of the head and clear them out and then clear out the neck and underside of the brush. It is clogged. It only needs a little suction to work correctly for the carpet nozzle. If no suction then trace the issue using www.builtinvacuum.com/flowchrt.html.

Carpet Brush Spitting Out The Dirt
Question:
Hi, Susan from Mahwah. I have a built in Electrolux and the rug attachement is spitting out dirt??
Answer:
There is no air flow thru the brush to suck up the dirt. Either the suction is not turning on, or there is a clog in the system blocking air. When using the brush, ensure that the main vacuum unit is actually on. If the main unit is on, then there is a clog in the system blocking the air. If the unit is not turning on, you could have a bad switch or something more serious. Follow our troubleshooting guide to narrow down the issue. http://builtinvacuum.com/flowchrt.html

CT14DX Nozzle Troubles
Question:
Shari from Canada I have a CT14DX powerbrush that doesn't work now. I vacuumed up a sock by accident and it got caught in the roller. There was no problem getting the sock out but now there's no suction coming through the power brush at all. Also, the "Overload Protection Reset" button doesn't push down. Is that supposed to get it working again? Pls. Help. THanks.
Answer:
Please remove the wands, break them down and check for clogs. Is the roller spinning? Then the overload is fine. By the way, the replacement nozzle and parts for it are sold under the name "Hayden" here: http://builtinvacuum.com/parts/hayden-parts.html

CT14DX Troubleshooting
Question:
I have a CT14DX power head with a pigtail hose. The CT14DX was working then 15 minutes later it wasn't. The headlight also does not come on - it was on when the unit was operating (the bulb is good). I have connected the unit to different inlets and recepticles and still nothing. I am trying to figure out what the problem is so I get what I need for the power head to work again. What tests should I perform to find out what the probem is? Thanks, Bill
Answer:
Put 110 directly to the pins on the brush. If it works then the hose is the issue. Usually the pigtail cord or the handle switch. Check continuity to find out.

CT600 Disassembly
Question:
The NuTone CT600 I think needs a new belt. How do I disassemble head to fix.
Answer:
Push the sides of the top cover to pull it off. Under it are screws that allows you to take the vacuum apart.

Cutting In and Out
Question:
AirVac VM458 - I have two complete hose/power head sets in the house - one for each level. One of the sets has started to go on and off (motor, suction, headlight) when you go back and forth while vacuuming. Any ideas as to cause? Set is about 3 years old.
Answer:
Several things can cause this. The best way to find it is hold everything still, while on, and put stress on each joint or connection by pulling, pushing and twisting.

Damaged Split Hose
Question:
The hose split where it enters the current carrying hose handle that attaches to the Nutone model CT600 power brush. Duct tape works for a while but the time has come for a proper fix. Are there kits that can be purchased to repair the hose or must a new hose and handle be purchased. Rick in Mt Joy, PA
Answer:
You will need to replace the hose, there are no repair kits due to the internal wiring of the hose.

Dirt Coming out of Nozzle
Question:
My vac sounds like it is turned on when I flick the switch. It picks dirt up but isn't sending it to the canister. It just builds up in the power head. My husband usually used the vac, but he is now deceased and I need to learn how to use it. HELP
Answer:
Your suction is not working with the switch in that position. Maybe not any position. If just in that position then you need new hose handle wiring. If not in any then use this chart to find the problem and a solution www.builtinvacuum.com/flowchrt.html.

Electric Brush Cuts In & Out
Question:
Have a Beam Central Vacuum System - Model 750 less than 4 years old. Have replaced the filter bag already- it was wearing very thin. NOW - the vacuum has suction - works with the attachment for the tile floors. BUT when attaching the carpet floor attachment (brush) the vacuum will go on and off as you push and or pull the vacuum - also the prongs on the pole which connect to the handle (on/off part) are not the same color one looks like it is burned (black). HELP - thanks. Otherwise my husband (yes- husband):) and I love it Laura, Surprise Arizona
Answer:
Good job fixing the suction. The pins are the brush are shorting out. Please go back to the dealer for replacement parts. Clean the pins but get new wiring for the hose handle. What is the name of the brush?

Electric Nozzle Not Working
Question:
I have a nu tone CV450W and I can not get the power head to engage after plugging in the plug to the 110 outlet. I am new to the whole central vaccum scene so am not sure if I need to replace something or if there is a sequence I must go through to get this beater head to work? HELP
Answer:
You need to bypass the hose and put 110 volts directly to the prongs of the nozzle's cord. If it works you know it is the hose's switch or cord that needs to be replaced. If you find someone with continuity testers they can figure which it is. Let us know if you need more help.

Extent Hose?
Question:
Is it possible/feasible to extend the length of central vac hose? We have a 30 foot hose,which is fine for our house, but we would like to be able to vacuum a much larger area in our basement (no outlets there, we plug hose directly into the appliance). If we WERE able to extend the hose, would it interfere with the suction? Thank you for considering this for us.
Answer:
It is easy to extend a hose when you don't need a 110 volt connection to the powered vacuum head. Simply use any size Basic Hose and it slips right on to the hose handle end of the existing hose. http://builtinvacuum.com/hoses/basichoses.html

Hayden Vacuum Light Bulb
Question:
Barbara in Albany, I just ordered and replaced the belt on my Hayden vaccum and now I realize I should have ordered a replacement light as well. Can you tell me what the voltage is on the light? I have misplaced the one I took out. Great site, thanks for always being helpful!
Answer:
We don't know the specifications but the bulb is here http://builtinvacuum.com/retail/shopretail.php?part_no=48012. Thank you for asking.

Head Stopped Working, Not Suction
Question:
My airvac VM458 motor head stopped working on a vertical surface (stair riser). Nothing clogged the brush, the reset button is not tripped. The switch on handle continues to turn suction on/off, but not the motor brush. Where/what do I troubleshoot
Answer:
It could be the hose or the head not working properly. Can you plug in the head's cord directly to the vac inlet to test? It gets more complicated from there. Please call us.

Height Adjustment Issues
Question:
The pile height adjustment is no longer working. Is there an easy adjustment or realignment of height detents once the assembly screws are removed?
Answer:
There are some tricks depending on the brush you have. Please call us.

Hose Is Loose In The Inlet
Question:
When I plug the hose into the wall outlet, it is slightly loose, can turn slightly & it then looses power. My short term fix is to use a bit of tape to hold in place. How can I fix this properly? Cari, Charlotte NC
Answer:
You will need to replace the inlet. The process is quick and easy, only held in by a couple of screws from the front. On the back side, just transfer the wires from the old inlet to the new one.

Hose Separated from Handle
Question:
The vac hose has come loose from the handle. Can I glue it back in or do I just have to hold it in when vacuuming? Betty, Oklahoma City
Answer:
If your hose handle has no switch on it (an on/off switch) then you should be able to screw the hose back into the cuff it came out of. Typically it is reversed threaded though so it will seem you are "screwing" it in the wrong way. Before you do that you can apply some rubber cement to the hose end to help it stay in place.

Hose Switch Not Activating Suction In One Position
Question:
My Eureka central vac has a rocker switch on the handle that on one setting turns on the suction and on the other setting turns on the beater bar, but in this setting there is no suction. Do I need to replace the switch or could something else be preventing the suction from turning on while the beater bar is operating?
Answer:
If the switch is activating suction when pressed to one side but not the other, then this is a bad switch that needs to be replaced.

Ignore the Lights
Question:
I have a Hayden supervac system. The main unit has a green light, the hose does not work when plugged into the wall unit the light on the want is a very faint red and the vacuum does not work at all. Diana
Answer:
Ignore the lights and use our troubleshooting diagram. www.builtinvacuum.com/flowchrt.html

Intermittent Power to Brush Head
Question:
I have a 10-yr old Beam model SP800A, that had intermittent connection to the brush roller. Now the brush will not engage at all - only suction. How do I know what part to order from you?
Answer:
That is a difficult one. While the head was working you should have played with each connection point to see if you can find the short. Now with it not working at all you'll have to use a continuity tester to see what part is not letting electricity flow through.

Intermittent Power to Vacuum Head
Question:
Matt, Sioux City, IA. My vacuum has been shorting out intermittently lately. Sometimes it happens during push/pull and sometimes it just happens when it is not moving at all. I cleaned the prongs on the vacuum itself and that seemed to make it much worse. I know I am going to need to replace something but what is it? Thanks!
Answer:
Turn the vacuum head on and keep everything still. At each junction try to find the short by pulling, twisting, etc. If the short is where the vacuum handle connects to the power cord from the brush then you will have to replace the wiring harness inside the hose handle. We have some Hose Handle Wire Connection Parts for some vacuum handles.

Kenmore PowerMate, Hayden, CT600, CT14DX Opening
Question:
How do you dismantle the powermate power brush to access the brush which is not turning? When I turn on vacuum with powermate brush, it starts then stops. It doesn't restart without me pushing reset button. Brush bar has long hair in it and I know from experience that it needs to be removed. Just can't figure out how to remove cover. Thanks, Cindy
Answer:
To access this brush you need first remove the upper top of the vacuum. Squeeze in the sides of the headlight cover and lift this section off the top of the vacuum. Under it are two screws that, once removed, allow you to remove the entire upper half of the vacuum. Remove the roller and clean the ends really well. Another reason the reset pops is the motor may be bad. We sell replacement motors here, new complete brushes, and more parts for it here http://builtinvacuum.com/parts/hayden-parts.html

Lint on the Carpet from the Brush
Question:
When using the power nozzle, and pulling back when vacuuming, the nozzle leaves lint from the new carpet just installed-why?
Answer:
The suction is not working in that switch position, most likely. It sounds like it is but that is just the noise of the vacuum head. Please use the troubleshooting chart to find why this is.

Loud Whistle
Question:
my system makes an extremely large horrible whistle sound it is 30 years old will a new hose correct this
Answer:
If the whistle is coming from the hose then yes a new hose will fix that. If from the motor unit then most likely a new motor will fit it.

MD Brush to AirVac hose?
Question:
Can you attach a MD carpet brush to Air Vac hose? Helen, Garden Ridge Tx
Answer:
Hello Helen, if you are speaking about an air-driven brush then yes. If electric then sometimes. There are a lot of variations so please call us for the best help possible.

New Hose, Switch Stopped Working
Question:
Just purchased from MD, a 30' low voltage hose because the switch on the old one would not turn on/off. Having the same problem with the new hose. Have to use switch on the unit. It is an M&S Air-Vac. Suggestions? Thanks-Mary, Charleston
Answer:
There could be a couple of issues. Would you mind calling us so we can help you? Please note our hours.

New Hose, Switch will Not Work
Question:
Two weeks ago I ordered 9 outlets and the Deluxe Low Voltage Hose Kit to replace those same pieces on my 19-year old Air Flo unit. The old outlets had normally open switches on them that closed and turned the system on when the cover was opened. I replaced all of the outlets and the only way that I can get the unit to turn on is if I insert the hose with the tab at 90 degrees to the normal position so that one of the metal strips on the hose end is in contact with both contact points in the outlet. I am unable to obtain any functioning of the on/off switch on the handle. I have checked the continuity of the hose and it is fine. Is there something about the old system that is incompatible with the new hose system?
Answer:
The gauge of wire used on the initial installation is usually the culprit. It needs to be at least 20 gauge, that is the standard installation. If it looks like phone wire then it is not able to carry enough amps through the additional wire in the hose. Good news is the hose is so much better than basic hoses and will work with your system with it rotated to engage the system. You can keep the hose or return it. There is another option of adding a Low Voltage Booster near your vacuum unit but that costs more than the Low Voltage Hose.

No Power to Power Head After Replacement Part
Question:
Phil in Kenosha, Wi purchased a new cord for my power head. When I first turned it on it worked perfect. twenty minutes later I tried it again and the brushes were not rolling this time. my handle switch works in all positions, and the suction is superb. please help thanks (847) 652-5212
Answer:
This time it is probably not the cord attached to the power head. Most likely it's the other end of the hose that plugs into the electrical connection. There is a molded in diode fuse that goes bad. It may have gone bad due to a short somewhere in the head, cord, or hose. If you have a continuity tester you'll quickly be able to find the failed part and may the short.

No Suction When Using Power Brush
Question:
I have a Beam Rugmaster Plus central vacuum. The suction works for hose alone; but suction will not work when handle switch is turned on to the right to operate the vacuum head. The brush rotates, however, will not pick anything up. There are no clogs in the power brush and no clogs in the wand. Thank you!
Answer:
This is a typical hose switch failure. You'll need to replace the wiring assembly in the hose handle with this http://builtinvacuum.com/retail/shopretail.php?part_no=352S,352GH

Nutone Inlet Adapter
Question:
purchased a never used electrolux 1590.Our home has nutone ports. Hose slightly larger than port. Can we purchase an adapter? Diane, goffstown
Answer:
If your hose has no switch on the handle, then you can use our adapter here, http://builtinvacuum.com/retail/shopretail.php?part_no=300NMCA

On-Off on Hose Not Working
Question:
Robin, south elgin Where is the relay on a central vac? My has an on/off switch on handle. When I use it it doesn't work. I have to turn the control on the wall past the mark. I don't think it is the switch because I have another hose upstairs that is brand new and it doesn't work either unless you turn it in the wall past the original place. Any ideas?
Answer:
So you have to rotate the hose in the wall valve for it to turn on? That would not be the relay. The transformer is sending enough current to the valve to get the connection there but not enough to carry the current through the hoses to the handle switch. It is that or you have two hoses that are broken. Transformers usually completely crash, not loose power.

Power Brush Spitting Debris
Question:
I have a Stealth Power Unit (MODEL NO. PB14e Serial No. 130753). The brushes work, but it seems that the debris is coming directly out. Connie Hollister, California
Answer:
Usually that means the suction is not working, and sometimes only not working in the "right" position on the hose handle switch. Disconnect the Stealth and see if the right position engages the suction. If not then the switch needs to be replaced. If not in both positions then there is another issue. If so, though, then the Stealth is clogged. Disconnect the wands and start removing debris. You will find something strong and large that started the clog.

Power Head or Hose Having Electrical Issue?
Question:
NEW POWER BRUSH NOT WORKING-- I have an MS Systems unit in my home. I thought my old power brush broke but after reading some Q&A on your website, I'm thinking its the switch in my handle now. I ordered a new power brush and still nothing. When I test the voltage at the handle on the hose I get 9.2 volts. Is this the correct voltage ?
Answer:
Are you measuring the right contacts? That low voltage measurement would be correct for the low voltage suction control. You should be getting 110 volts for the electric power brush from different contacts. Most likely the molded diode fuse in the wall end pigtail or direct 2-pin connection is bad. Replace the cord or pin plug. Does the wall end of the hose have a "P" in a circle? Then use one of these parts to fix it. http://builtinvacuum.com/retail/shopretail.php?part_no=352CP,352CO

Power Nozzle Cutting Out
Question:
Having issues w/ vac - Stealth model - when I connect and turn it on, cuts in and out - went thru your troubleshoot link (which is very good), connected the brush directly to the wall inlet - no issues, narrowed the issue to the hose. Where is the fuse in the handle, where can I get a replacement and how do you change it?
Answer:
Most likely it is from the connection toward the front of the hose handle. You may find the two holes there blackened. Please call us to be sure we run through some troubleshooting steps while you perform them so we can nail down the problem and solution.

Random Power to Brush Head
Question:
I have a Broan unit which is about 3 years old. When plugged in the power head will turn off and on (suction still works). That is to say it seems power to the head is intermittent, and when using it will turn itself on and off seemingly at random. It doesn't seem to be position-related and we have hit the red reset button on the side and it still doesn't seem to work. Nick Alberta, Canada
Answer:
While the vacuum is working properly, hold it really still and carefully play with each connection individually - from the back of the hose handle all the way to the neck of the carpet brush. Pull, push, twist and wiggle without affecting any other connection. Find the short using this method and work on resolving it from there. Let us know what you find.

Reset Vacuum Head
Question:
How do I reset power head after running over the corner of an area rug? Pam Albany
Answer:
If the belt is not broken then you should see a reset button on the vacuum head. Also, some vacuums reset when you switch the electricity to them off then back on.

Roller Brush Instantly Stops
Question:
This house we recently moved into has an Air Force vac. with a Stealth vac. roller. It worked fine at first now the roller won't work. Good suction in hose but when attached to brush a red light comes on and the roller won't spin. Motor sounds like it is turning on but then quits and the red light goes on. I plugged it into the wall without the hose and had the same result. Do we need a new motor?
Answer:
Actually the opposite side of the belt is clogged with hair that you can't see. Remove a few bolts, lift that end up, remove the metal part from the roller and you'll see it. You don't have to remove the brush from the unit, just lift up the opposite side of the belt. Easy stuff.

Rugmaster BM1393 Intermitent Power And Hot
Question:
I have the Beam Rugmaster Bm1393. It has been cutting out while vacuuming back and forth.It almost completly quits and then will start back again. It is also not picking up all of the dirt anymore. The brush is spinning but one side of the brush bar is really hot. It is 6 years old and I have only changed the belt. Any suggestions what is wrong? Thanks, Wendy Ottumwa, IA
Answer:
Most likely you have debri built up around the brush ends that has worked its way into the bearings and causing friction. The increased stress on the motor may be damaging it and causing the intermittent power. It's best to replace the brush. Take a look at your compatible options here, http://builtinvacuum.com/brushes/electric.html

Short in Hose? Suction Always On.
Question:
My Hayden Central vacuum is turning on automatically when plugged into the outlet--just the suction. It used to be that the green light would go on when it was plugged in and I had to push the button to turn it on---forward for power head and back for just suction. The power head still works when I push the button forward as before. However the green light does not come on and it won't turn off when I put the button in the middle( or off) position. I have to just pull the hose out of the outlet in order to have it turn off. What to do? How do I tell if some wire is shorting? Thanks. Danielle in Salisbury, MD
Answer:
That is kind of a toughy. Open the hose handle, the continuity of the metal rings to the hose end metal plates will have to be tested for a closure. Meaning if one ring shows continuity for both wall end metal plates then there is short. If no short there, then the switch is likely the issue.

Stealth Brush
Question:
I have a stealth power brush. I tested the power head and nothing. I hooked up the hose to the supervalve like normal, tested for power right after the switch on the handle and there was power, I opened the stealth unit and tested the blue and red wires that came from the handle and they had power. I tested the two yellow wires that go to the motor and there was no power. How do I test to see if its the motor or circuit board? Also I could not tell if the wire bushings were burnt up or not. The copper windings look fine.
Answer:
There is a microswitch the neck triggers when in the upright position. It may be jammed. The switch can be accessed next to the motor near the neck of the brush. You will see a blue block, that is the microswitch. When you put the neck, slowly, into the upright position you should here a faint click before the neck snaps into the upright position. If you don't then it is jammed and can easily be cleaned out and resolved.

Stealth Brush Stalls on Super Thick Carpet
Question:
We just moved into our new home which has your built-in vacuum system installed. The home was built by Dan Scales in the Blackwood Estates Addition in NW Bakersfield. We have the Stealth powered brush which we have not been able to use because it shuts down when we try to vacuum our carpets with it. Can you help us? Thanks, Gary and Donnita Mathena
Answer:
Hello, most likely your carpets are too long. First be sure the carpet is allowed to be beat and second if it seems the carpet is just a bit long there are some adjustments you can make to the Stealth. Please first let us know if it is long carpet or not, thanks.

Stealth Light Stays Red
Question:
We did the following and the unit is still not staying on. It turns on and spins for a second and stops spinning right way. Stealth Red Light On Brush Stopped Question: My stealth power brush turns on and spins for a second and then shuts off. The red light never goes off. Any suggestions? There seems to be power and suction. It just won't stay going. MD's answer: Try adjusting the sensitivity of the circuit board. On the bottom, remove the screws in light grey portion of the brush. Turn over and remove the top cover plate with the red and green lens...... We did this and it is still not staying on. It spins for a few extra seconds and that is it. Is there anything else we can try? Thanks
Answer:
Your circuit board may be damage. You can find the replacement circuit board here, http://builtinvacuum.com/retail/shopretail.php?part_no=49018

Stealth Red Light On Brush Stopped
Question:
My stealth power brush turns on and spins for a second and then shuts off. The red light never goes off. Any suggestions? There seems to be power and suction. It just won't stay going.
Answer:
The long end of the vacuum roller has hair and dirt packed into the bearing housing. Simply remove the 4 large screws, lift off the plate, lift up the roller brush (only the far end opposite the belt), remove the bearing housing and clean.

Stealth Shutting Off
Question:
I have a stealth II. There is good suction but when vacuuming the roller shuts off. I have cleaned the belts and roller. Cleaned the carbon brushes. The roller still shuts off on it's own, even on hard wood and even upside down. Is it the belt? Can I bypass the automatic shutoff?
Answer:
If the red light is coming on, then there is an obstruction around the axle that is tripping the safety on the circuit board. If the lights are turning off, then there is a power issue to the brush. Follow our instructional video to troubleshoot and fix the problem here, http://builtinvacuum.com/stealth-kit/tech.html

Stealth Wheel Squeaks
Question:
Hi there....one of the small wheels on my stealth power brush squeaks. What should I use that won't damage the carpet? Thank you! Pam Madera CA
Answer:
A small amount of graphite works best since any extra that falls on the carpet will be vacuumed up.

Sticky Hose Insertion
Question:
What type of lubricant can I use to make it easier to push the hose end in/out of the wall outlet? Mine are very sticky because the previous owner didn't use the system.
Answer:
We don't recommend any lubricants in vacuum wall inlets. New inlets, or new hose end may be the best idea. Sometimes removing some plastic off the hose end works very well.

Swivel Hose Available, Non-Electric?
Question:
Is there a swivel device available for the non-power hose? Ours tangles so much it is annoying. Hans Weidig
Answer:
There is no swivel on basic hoses. However there is a hose between the electric and basic that has a swivel. It is the low voltage hose. They don't have "electricity" but have an on/off switch that takes the low voltage connection from the inlet to the hose handle. They are compatible with your system as is and you can see them here http://builtinvacuum.com/hoses/lowvoltagehoses.html

Troubleshooting Electric Hose AB 27
Question:
Geoffrey from Ashland, Oregon----I have a Silent Master model S2 vacuum system. The unit works fine with the my second hose (no wand) in the wall connections. The hose with the wand (use with beater) however the switch on the handle will not activate in either position. I opened the wand and sprayed electronic cleaner on the contact points and reassembled to no effect. There is a model number on the hose --AB 27. What should I do? Take hose to vacuum store or buy a new hose?
Answer:
Please take a look at our troubleshooting videos for this hose http://builtinvacuum.com/hoses/electrichoses-tech.html If you are not able to fully test it then call a local dealer to see if they have experience. If not you can work with us for repairs. Buying a new Electric Hose is another option and a good one if the hose is over 8 years old.

Troubleshooting Power Nozzle
Question:
The carpet cleaner attachment motor does not run/spin when plugged into the central vac. I have attached it to my old canister and it works fine, so it seems like the problem is the wiring hooked into the wall of the central vac system. Where do I start to look for the problem? corey smith, Paris, Ontario, Canada.
Answer:
There are two types of central vacuum carpet groomers and it is not clear which you have. If there is electrical wires on the brush then the vacuum hose is not conducting the electricity. The switch or fuse plug/cord needs replacing. If there is no electrical wire then the brush spins because air is flowing through it. Does your suction work through your long vacuum hose? Seems there wouldn't be. Use this guide to fix the suction www.builtinvacuum.com/flowchrt.html.

Turbo Brush Not Spinning
Question:
I have a Turbo 460 head and the brushes won't turn, do they only turn when on a carpet? Irla, Jupiter FL
Answer:
It should spin at all times when connected to suction. It may need service or replacement.

TurboCat Slowly Spins
Question:
We have a vacuflo turbocat. It has very little suction and the beater brush spins very slowly. Any suggestions? Bonnie, Draper, Utah
Answer:
If you have a Vacuflo collection unit then reach up into the unit (bottom removed) and clean off the screen under the motor. If it is clean then run through this guide to find other issues. One thing to do is put the Turbocat directly into the vacuum unit and see it works. If not then the Turbocat is clogged up, old, or needing repairs. www.builtinvacuum.com/flowchrt.html

Turn Hose in Inlet for Suction
Question:
David, from Townsend, Ma. We have a centraLux vac. The unit will not run anymore when the hose is plugged in the normal way to the wall outlet. However when I turn the hose so the copper contact shorts to both contact points on the wall plate the unit turns on. The switch on the handle will then not shut off the unit.
Answer:
If you have to turn the hose in the inlet port for the suction to come on then most likely the on/off switch on your hose handle is bad. Replace it with a new one.

Turns On and Quickly Off
Question:
i insert the hose into the outlet it works a few seconds but turns off and than on again. what is wrong? Genevive Kingston ny
Answer:
That sounds like a motor is going bad. Eventually it will just not turn on. If you slap the vacuum unit it may run longer. Use our brand links and motor page to find the replacement and instructions.

Unit Not Turning On
Question:
We have a beam model#2250D. When plugging the hose into the wall socket the machine does not turn on, have to manually turn on the switch on the canister/vacuum. Thought it was the bag and so we replaced the bag however the machine will not reset. Any suggestions? Troubleshooting Chart?
Answer:
This could be one of several different issues from the hose to the unit.  Follow our troubleshooting guide to help narrow down the problem, http://builtinvacuum.com/education/troubleshoot.html

Vacuflo Electric Power Head Not Working
Question:
I have an eight year old vacuflow 466 with an HP-500 motorized carpet brush. When we try to use the motorized head the vac unit comes on and the suction is fine but the power head is not energized. We brought the power head to a local vac shop and they tested it with a power cord and it worked fine. we have two hoses, one very new and it does not work wiht either hose. We have four outlets in the house and it does not work in any outlets. Dennis Rock Hill, NY
Answer:
It could be that the hose's 110 volt system is shorted out. Have someone run continuity tests on the hose to check it out. These hoses have a hidden diode fuse in the pigtail cord or two pin plug on the wall end of hose.

Very Noisy Power Brush
Question:
Have had this Central Vac 5 years and it has worked great. Beam Serinity Plus Power Head makes noise when vacuuming carpet. I looked and the brush is spinning and it is not clogged and the suction is good. It still picks up OK but is very noisy. Thanks
Answer:
Hello, that can be several things. The belt missing a tooth is most common, then the motor going bad or the bearings. After five years it may be time to upgrade and replace.

Wand Collapses
Question:
Every time I vacuum, the metal pipe collapses in on itself and goes to the shortest setting. Could there be a screw loose or something else that is an easy fix? Thanks, Kim Portland, OR
Answer:
That may be a warranty issue. Please call us with the name on the vacuum head and we will help get you the correct information.

Wands Disconnecting
Question:
The metal wands on my Sequoia vac keep coming apart when I am vacuuming..they are not the button type
Answer:
Try cleaning both sides of the wand connection and reattaching. Dust can act like bearings and prevent a solid connection. You can also consider changing your sectional wands to a one-piece telescopic wand.

Where is Fuse in Electric Hose
Question:
Can you tell me where the fuse is in the hose unit. We have suction in the hose and the motor head comes on when it is plugged driectly into the wall but the motor head will not come on when it is plugged into the hose, I suspect the fuse has blown. We have the stealth motor head. Carolyn Colorado, USA
Answer:
The diode is molded into the two pin plug (or the end of the 8ft pigtail cord depending on the type of electric hose you have). A continuity test is needed to see if it, the wiring in the hose, or the hose handle switch is the issue. The plug (or cord) and hose handle switch can all be replaced in our Hose Parts shopping page.

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