On a previous call to your customer service department I was told I had a 'pistol grip' handle. When the release pin broke, I ordered the pistol grip handle. When it arrived, I realized I had ordered the incorrect replacement part. On calling the customer service department again, the agent helped me understand that I actually had a 'gas nozzle' handle. I was told to keep the pistol grip handle and not return it.
We were able to find a replacement part locally so I did not have to reorder the part from you guys.
The screw that holds the handle together on the original handle broke so I was hoping I could just replace it. Upon receiving it I could quickly see it was not going to be an easy fix so shortly after I ordered a whole new hose. The original hose was purchased some time ago and has worked very well until the screw would no longer keep the handle together. P.S. The lady who took the order for the handle and then the new hose was very professional and knowledgeable. She was also very efficient in the handling of the order and both arrived as promised.
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