Canada Shipping Information

"Without a doubt, the best internet service that I've ever experienced. My vacuum now works like new! I'll definitely forward this site to friends in Canada and sing your praises." Dr. Pasemco, Alberta "I didn't speak with anyone as I ordered online, but the service from that point on is UNBEATABLE. Our order was on our doorstep in 5 days and we live in the south east corner of B.C. Canada. Great job." Bob & Jean Mowbray Many thanks for your rapid service and to CANADA to boot! Wish we could get this kind of service from throughout the US shopping!! Ed, Edmonton, AB

Product Certification Our vacuums are ETL Certified for Canada, meaning that they meet all electrical safety requirements as directed by Canadian Law. This certification is through Intertek which is approved to test and apply certifications by the Canadian Government. The ETL certification is basically equivalent to UL, CSA, and other regulatory certifications. Questions about Canada Orders and Shipping? Many questions already answered here! Read and Ask

Welcome Canada Customers!

We are glad to provide our customers in Canada with excellent products, service, and top-notch delivery.

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What Can I Expect When Placing an Order?

Note that orders including installation pipe over 46" long cannot ship Postal.

100% Guarantee

Exception for guaranteed shipping rate: For areas in Canada that are only serviced through air shipment and our system doesn't catch it, you will receive a phone call regarding your order. Air shipments to these areas are very expensive and we will try to work out an arrangement with you for the new freight. There is no obligation to buy and you will not be charged unless an agreement is made, otherwise the order will be canceled. If a credit card charge occurs you will be remitted if no order is placed.

Postal Shipping Features

Associated fees and taxes will be collected from you when you receive the order.

How Is the Exchange Rate Being Applied to My Order?

Although all charges are being itemized and paid in U.S. Dollars, real-time exchange rates are being calculated and costs converted to Canadian Dollars.

Determining Applicability of Duty Charges and Amount

Postal shipping does not calculate or charge for any taxes or duties. They are paid when the product is recieved.

How Are Province Taxes Determined and Charged?

When using Postal shipping there will be no tax charged online, you will pay the taxes and fees upon receiving your order.

How Are Canadian Shipping Costs Determined?

Postal shipping charges are determined by the Postal categories and determined by the ship-to-destination, number of packages, and the respective weight of each.

Billing

Your credit card will be billed in U.S. dollars by authorize.net on behalf of MD. Manufacturing immediately upon completion of your online order. "MD Manufacturing" will appear as the billing company on your credit card statement.

Order Confirmation & Tracking

Within 24-Hours of placing your order, you will receive an order confirmation email.
Orders to Canada will ship only when all items are in stock. If an item within your order is on back order you will be notified within one business day and provided with a projected shipment date or applicable options.

Once your order has been processed for shipment, you will receive a fulfillment status and shipment notification e-mail.

Return Policy for Canada

M.D. Manufacturing's Customer Satisfaction Guarantee

• For online retail sales, MD provides a 30-day Satisfaction Guarantee. Test drive your new product for up to 30-days after product receipt. We are confident you will be satisfied. If not, you may return it for a full product refund. 100% of the product cost will be refunded, including taxes and applicable duties. The initial shipping and return shipping charges, and applicable international entrance/brokerage fees will not be refunded. Any product sold online is refundable when returned within 30 days of the original product receipt and returned under a Return Authorization number (call 1-800-997-2278 or send an online Return Authorization Form. The 100% Satisfaction Guarantee does not apply to product deemed abused and unusable.

  Returns and Refunds

• Damaged or incorrect product: For online retail sales we guarantee all products to arrive as ordered and undamaged. Your package is insured for the value of its contents. If a product is not the same as advertised or is damaged, MD will pick up the product at MD's expense from the customer through a freight carrier. The customer must initiate a product return under a Return Authorization number (call 661-377-0081 or send an online Return Authorization Form.
• Issuing new product: 1. If product is needed immediately, a complete new order must be placed by the customer. A refund will take place when the damaged product is received back at MD and processed. 2. For less rushed needs, new product will be sent when the original product is received back at MD and processed. Missing product: If ordered products are missing upon delivery of order the customer must contact MD immediately (call 1-800-997-2278). Replacement product will be sent upon verification. Refusals: If a package is refused, the customer will receive a refund after the deduction of both the initial and return shipping and applicable international entrance/brokerage fees. A 20% restocking fee may be applied.
• Return, Repair, or Exchange Process: Call our Customer Service department at 1-800-997-2278 to discuss your reason for the return. You will be provided with qualifying conditions, a Return Authorization number, and the respective return address.
  • Carefully repackage the item(s) in the original packaging or use a box and packing material that will prevent damage.
  • Include a copy of the original Packing Slip with noted reason for return.
  • Clearly address the package to our U.S. returns facility and include the RMA number on the outside of the box near the address labeling.
  • Tender the package to the carrier of your choice. You may wish to insure the package for the full replacement value with your chosen carrier. Your package will be forwarded to the U.S. and will typically be processed within 7-10 days of receipt.

    Note: All return shipping charges must be prepaid and are non-refundable. On a case by case basis, we will issue a credit for reasonable and customary freight charges if the returned item is defective or mis-shipped.

Tax Table for Canada

		Business NA - Tax is not applicable			Residents NA - Tax is not applicable
Province	Code	GST	PST	HST	GST	PST	HST
Alberta	AB	5%	NA	NA	5%	NA	NA
British Columbia	BC	5%	NA	NA	5%	7%	NA
Manitoba	MB	5%	NA	NA	5%	7%	NA
New Brunswick	NB	5%	NA	8%*	NA	NA	13%
Nova Scotia	NS	5%	NA	8%*	NA	NA	13%
Newfoundland	NL	5%	NA	8%*	NA	NA	13%
Northwest Territories	NT	5%	NA	NA	5%	NA	NA
Nunavut	NU	5%	NA	NA	5%	NA	NA
Ontario	ON	5%	NA	NA	5%	8%	NA
Prince Edward Island	PE	5%	NA	NA	5%	NA	NA
Quebec	QC	5%	7.5%**	NA	5%	7.5%	NA
Saskatchewan	SK	5%	NA	NA	5%	NA	NA
Yukon	YK	5%	NA	NA	5%	NA	NA

*The Canada Border Services Agency is obligated to collect only GST on commercial imports. For those provinces that have harmonized taxes (Quebec, New Brunswick, Newfoundland & Labrador and Nova Scotia), only the GST portion of the HST is collected.

**Commercial importers subject to PST will self assess directly to their provincial governments.