Satisfaction Guarantee and Warranty
M.D. Central Vacuum provides a generous 30 days to evaluate your new product and send it back for a complete product refund.
M.D. Manufacturing's Customer Satisfaction Guarantee
For online retail sales, M.D. provides a 30-day Satisfaction Guarantee. Test drive your new product for up to 30 days after product receipt. We are confident you will be satisfied. If not, you may return it for a full product refund. 100% of the product cost will be refunded, including taxes and applicable duties. The initial shipping and return shipping charges, and applicable international entrance/brokerage fees, will not be refunded.
Any product sold online is refundable when returned within 30 days of the original product receipt and returned under a Return Authorization number call 1-800-997-2278 or send an online form. The 100% Satisfaction Guarantee does not apply to a product that is deemed abused and unusable.
Power Unit Warranty:
Visit each M.D. brand to see complete individual details:
Accessories and Parts WarrantyM.D. Manufacturing, Inc. warrants the Accessories and Parts from defects in material and workmanship under normal household usage for a period of two (2) years from date of purchase, except for motors, which have a one (1) year residential warranty. Other product warranty exceptions may apply and will be notated accordingly on the applicable product's page on this website. This warranty excludes damage to the product resulting from accident, misuse, commercial applications or repair performed by unauthorized personnel. Ordinary wear and tear is also not covered under this warranty for parts such as belts or bulbs.
If the product should become defective within the warranty period, or for questions regarding the warranty or service, first call the original seller from whom the purchase was made. If that seller is not available within a reasonable period of time, please call M.D. Customer Service at 1-800-997-2278. A return authorization number will be required for items sent to M.D. Manufacturing, Inc. The customer is responsible for the cost of sending any item to M.D. Manufacturing, Inc. Returned items that are repaired under warranty will be repaired and returned for free. M.D. reserves the right to replace the product with one of equal or greater value.
- To get a Return Authorization Number go to the Returns page
- To Track Packages, Damaged Product, Exchanges go the Your Order page.
Commercial Use Warranty
Products sold and used in industrial and/or commercial applications qualify for a limited 90-day warranty.