MD Customer Service

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Customer Service Reviews

Customer Reviews

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3359 Reviews, 4.8 out of 5 stars
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5 star user rating.

Jul 19 2017 5:34AM

Customer service rep. explained replacement part and probable cause of vacuum malfunctioning. After that, I ordered the part and made the repair. Shipping was prompt.



5 star user rating.
Jul 13 2017 11:09AM

Excellent service on telephone. Knowledge of the type of bags I needed was great. Delivery time good. So all and all pretty perfect!!



5 star user rating.
Jul 13 2017 6:43AM

easy and done



5 star user rating.

Jul 12 2017 9:51AM
Comments not provided.


5 star user rating.

Jul 12 2017 5:09AM

I got the part quickly and it was a perfect fit.



5 star user rating.

Jul 5 2017 5:52PM

I needed a new low voltage hose for my 30 year old Nutone vacuum. I called and asked if the new replacement would fit my old style wall outlets. The customer service rep asked me for dimensions of my outlets she told the me new hose would work but would be a tight fit. I ordered the hose and it fits and works perfectly. The hose is a snug fit in the outlet but it did not require any modification to the outlet. I consider this a good purchase and I appreciate the good customer service before the sale.



5 star user rating.

Jun 30 2017 4:35PM

Everything is working fine on our 27 year old central vacuum system thanks to the efficient and helpful service I received when I ordering a circuit board to fix my problem. Thank you for helping me out of a difficult situation. Excellent service!!



5 star user rating.

Jun 28 2017 10:26AM
Comments not provided.


5 star user rating.
Jun 23 2017 8:27PM
Comments not provided.


5 star user rating.

Jun 22 2017 3:26PM

I would like to compliment customer service for the help they provided us regarding a hose end issue we had on the new Ace electric corded kit. They were very helpful and accomodating and their response was timely. Excellent customer service !



5 star user rating.
Jun 15 2017 8:16AM

Your customer service is exceptional. I called twice and each time the individual who handled my call knew exactly what I needed.

I have not yet installed the inlet so I cannot comment on the part.



5 star user rating.
Jun 15 2017 7:56AM
Comments not provided.


5 star user rating.
Jun 14 2017 7:45AM

I have had two interactions with Customer Service and there aren't enough stars in the rating system to reflect how helpful these people were. Both were extraordinarily knowledgeable, patient, kind, and paid very close attention to detail (waiting while I ran up and downstairs to observe and measure the parts of my older vacuum system). Without this help I never would have been able to find just what I needed. Great thanks to these people and to MD Central Vacuum for the overall high quality of your products and service.



5 star user rating.
Jun 14 2017 5:46AM
Comments not provided.


5 star user rating.

Jun 6 2017 4:27PM

worked great --



5 star user rating.
Jun 6 2017 10:53AM
Comments not provided.


5 star user rating.

May 25 2017 10:28AM
Comments not provided.


5 star user rating.

May 17 2017 4:22PM

The motor and the circuit board worked flawlessly. They were easy to hook up. Not necessary for an electrician. The quieting action of the muffler was was readily apparent. Happy with the decision to go with the motor and circuit board. I would do it again in another 30 years if need be.



5 star user rating.

May 16 2017 8:53AM

This is an excellent hose - flexible, strong and lightweight. It worked perfectly. Even though it is 5 feet longer than my original hose (which I ordered on purpose and is a blessing) it allows for considerably more suction. It arrived quickly in the mail. I would recommend this hose to other potential buyers.



5 star user rating.
May 11 2017 5:13PM
Comments not provided.


5 star user rating.
May 9 2017 7:15AM

Inlet fit perfectly. The unit was not almond as requested but was white. Decided to let it ride since it works great.



5 star user rating.

May 4 2017 11:31AM

I had intermittent power. The part arrived early. Easy to install. Worked as advertised. The vac is back in business.



5 star user rating.

May 3 2017 10:30AM

I spoke with Customer Service when ordering a 14" hard floor brush with wheels. She was very helpful, patient and knowledgeable about your products. Unfortunately, when the brush arrived it was not as pictured on your website. The brushes on the swivel side did not extend to the edge of the housing past the wheels, rather stopped short of the wheels. When I called back I was fortunate enough to talk with the same customer service rep again. After explaining my situation, she took it upon herself to go look at all the brushes in the warehouse to see if any met my requirement; to my dismay, they did not. Customer Service was a delight to talk to and went above and beyond in trying to satisfy me. She is a fantastic representative for your company and should be recognized as such.



5 star user rating.

May 1 2017 5:51PM

I loved your covered hose, was so sad it didn't fit my vacuum parts. Help from your staff, gave me info to find a dealer that did carry my Hose and parts. No covering on hose(which I loved about your hose). Thanks for your help. Joan, Powell



5 star user rating.

May 1 2017 1:42PM

I am very pleased with the prompt professional service from MD. They quickly determined the cause of my problem, shipped the appropriate parts, and my 17 year old central vac now works better than when it was new. I can't say that vacuuming is now fun, but it sure is faster and easier than ever. Thank you.




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