MD Customer Service

Leave a Review
Customer Service Reviews

Customer Reviews

Stars
3352 Reviews, 4.8 out of 5 stars
Filter by:

5 star user rating.

Jun 28 2017 10:26AM
Comments not provided.


5 star user rating.
Jun 23 2017 8:27PM
Comments not provided.


5 star user rating.

Jun 22 2017 3:26PM

I would like to compliment customer service for the help they provided us regarding a hose end issue we had on the new Ace electric corded kit. They were very helpful and accomodating and their response was timely. Excellent customer service !



5 star user rating.
Jun 15 2017 8:16AM

Your customer service is exceptional. I called twice and each time the individual who handled my call knew exactly what I needed.

I have not yet installed the inlet so I cannot comment on the part.



5 star user rating.
Jun 15 2017 7:56AM
Comments not provided.


5 star user rating.
Jun 14 2017 7:45AM

I have had two interactions with Customer Service and there aren't enough stars in the rating system to reflect how helpful these people were. Both were extraordinarily knowledgeable, patient, kind, and paid very close attention to detail (waiting while I ran up and downstairs to observe and measure the parts of my older vacuum system). Without this help I never would have been able to find just what I needed. Great thanks to these people and to MD Central Vacuum for the overall high quality of your products and service.



5 star user rating.
Jun 14 2017 5:46AM
Comments not provided.


5 star user rating.

Jun 6 2017 4:27PM

worked great --



5 star user rating.
Jun 6 2017 10:53AM
Comments not provided.


5 star user rating.

May 25 2017 10:28AM
Comments not provided.


5 star user rating.

May 17 2017 4:22PM

The motor and the circuit board worked flawlessly. They were easy to hook up. Not necessary for an electrician. The quieting action of the muffler was was readily apparent. Happy with the decision to go with the motor and circuit board. I would do it again in another 30 years if need be.



5 star user rating.

May 16 2017 8:53AM

This is an excellent hose - flexible, strong and lightweight. It worked perfectly. Even though it is 5 feet longer than my original hose (which I ordered on purpose and is a blessing) it allows for considerably more suction. It arrived quickly in the mail. I would recommend this hose to other potential buyers.



5 star user rating.
May 11 2017 5:13PM
Comments not provided.


5 star user rating.
May 9 2017 7:15AM

Inlet fit perfectly. The unit was not almond as requested but was white. Decided to let it ride since it works great.



5 star user rating.

May 4 2017 11:31AM

I had intermittent power. The part arrived early. Easy to install. Worked as advertised. The vac is back in business.



5 star user rating.

May 3 2017 10:30AM

I spoke with Customer Service when ordering a 14" hard floor brush with wheels, order #13865352. She was very helpful, patient and knowledgeable about your products. Unfortunately, when the brush arrived it was not as pictured on your website. The brushes on the swivel side did not extend to the edge of the housing past the wheels, rather stopped short of the wheels. When I called back I was fortunate enough to talk with Jenny again. After explaining my situation, she took it upon herself to go look at all the brushes in the warehouse to see if any met my requirement; to my dismay, they did not. Customer Service was a delight to talk to and went above and beyond in trying to satisfy me. She is a fantastic representative for your company and should be recognized as such.



5 star user rating.

May 1 2017 5:51PM

I loved your covered hose, was so sad it didn't fit my vacuum parts. Help from your staff, gave me info to find a dealer that did carry my Hose and parts. No covering on hose(which I loved about your hose). Thanks for your help. Joan, Powell



5 star user rating.

May 1 2017 1:42PM

I am very pleased with the prompt professional service from MD. They quickly determined the cause of my problem, shipped the appropriate parts, and my 17 year old central vac now works better than when it was new. I can't say that vacuuming is now fun, but it sure is faster and easier than ever. Thank you.



5 star user rating.

May 1 2017 1:12PM
Comments not provided.


5 star user rating.

Apr 30 2017 4:54AM
Comments not provided.


5 star user rating.

Apr 26 2017 7:14PM

everyone was very helpful and professional as all ways...thanks



5 star user rating.
Apr 25 2017 4:14PM
Comments not provided.


5 star user rating.
Apr 25 2017 3:43PM

Customer Service was fantastic at helping us. They took time to walk us through finding our problem and ordering the right part to fix it.



5 star user rating.
Apr 6 2017 5:29PM
Comments not provided.


5 star user rating.
Apr 6 2017 5:30AM

The coupling was just as ordered and it arrived quickly. Customer Service could not have been better.




Please fill out this short form to submit a review for:
MD Customer Service

Rating:
PRIVACY NOTICE: Your email address will not be displayed on our site or given to any third parties under any circumstances. Your name and comments (if entered) will be displayed upon approval by an editor. We will not change your comments, but will remove any unacceptable words and correct any spelling errors.
Comments: (optional) Email Address: (required)

(Prevents duplicate user ratings - never used for spam.)
Your Name, City:(optional)