MD Customer Service

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Customer Service Reviews

Customer Reviews

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3415 Reviews, 4.8 out of 5 stars
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5 star user rating.

May 20 2018 1:23PM

Customer Service is patient, reliable, helpful and cannot be faulted on any level in my opinion.



5 star user rating.
May 14 2018 2:33PM

Bought two connection pieces, needed to return and was actually told to keep them and still got refunded! Attentive staff and service when I made the call for this! A+++



5 star user rating.
Apr 25 2018 8:51AM

ACE ELECTRIC BRUSH - purchase was simple and it arrived quickly. This vacuum head works great. Much better then our original Hayden head.



5 star user rating.
Mar 28 2018 7:28AM
Comments not provided.


5 star user rating.
Mar 24 2018 6:05AM

Had an issue with a wand being hard to disconnect. Customer service sent us a new one. Very helpful and polite.



5 star user rating.

Mar 22 2018 2:15PM

The part worked fine and my central system

is up and running.

Thank you



5 star user rating.

Mar 20 2018 8:57PM
Comments not provided.


5 star user rating.
Mar 19 2018 11:53AM
Comments not provided.


5 star user rating.
Mar 19 2018 5:21AM
Comments not provided.


5 star user rating.

Mar 14 2018 2:08PM

Second time I have dealt with MD. Both times good experiences. Had to find parts for old models and they had them both times. Knowledgeable phone representative made the interaction with the company quick and easy and assured me that I had actually ordered correctly.



4 star user rating.
Mar 13 2018 6:46AM

Your person that helped me find a replacement part was very helpful. The part worked great for my customer. Thankyou



1 star user rating.

Mar 9 2018 6:16PM

We are not pleased with the power cat. It does not pickup wht our old one did.

(MD Notes: We have reached out to the customer to reach a resolution.)



5 star user rating.
Mar 8 2018 11:35AM

I can't say enough about how great this company is to work with. Their customer service is second to none, and have always helped me with anything I've ever needed to make repairs or purchase new items for my central vac. When I need a new unit I'll definitely be buying an MD unit!



5 star user rating.

Mar 2 2018 7:02PM

Very impressed with the logical approach to problem-solving and the clarity of guide-notes. I had a bee hive cause the ceiling of our plant room collapse directly over the top of the VL300 vacuum unit last night - lots of honeycomb and honey (but no bees!), so I expect our vacuum is continuously running due to a short. Soon to find out for sure. Sweet!



5 star user rating.
Mar 1 2018 9:30AM

I had to put a turn of duct tape around the tube that goes into the pipe in the wall to make it fit sung.



5 star user rating.

Mar 1 2018 7:14AM

I was very pleased with you prices and service and order from you again.



5 star user rating.
Feb 19 2018 5:47AM
Comments not provided.


5 star user rating.

Feb 14 2018 9:16PM

I am absolutely satisfied with not only the purchase of the ACE built in replacement power brush to get my 20 year old Hayden vacuum working again, but the PROFESSIONAL HONEST STAFF at MD. Wow !!! Third time I have used this company, all have been with perfect results....It is hard for anyone seeing this review to not think I am related. Just a very happy customer for life!!! Thanks to all.



5 star user rating.

Feb 13 2018 9:45AM

I mistakenly ordered the incorrect hose and the customer service department was terrific. They send me a return authorization label via email and the minute I dropped it a UPS and it was trackable, the customer service agent immediately sent me out the correct hose.

Customer service doesn't get any better than that. Will continue to use MD Central Vac as my only central vac vendor.



5 star user rating.

Feb 8 2018 5:39AM

Professional, knowledgeable and courteous. What more do you need?



5 star user rating.

Feb 6 2018 11:37AM

quick service, happy with the product.



5 star user rating.

Feb 2 2018 9:36AM
Comments not provided.


5 star user rating.

Feb 1 2018 3:39AM
Comments not provided.


5 star user rating.

Jan 29 2018 10:34AM

Bought 7 inlets to be installed abroad. They are working flawlessly.



5 star user rating.
Jan 25 2018 12:31PM

I received immediate and very helpful answers to my questions about securing a new handle to an old hose.




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