MD Customer Service

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Customer Service Reviews

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3440 Reviews, 4.8 out of 5 stars
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5 star user rating.

Feb 3 2019 1:52PM

Smith



5 star user rating.
Jan 30 2019 10:09AM

I received very good personal support as I tried to change out the motors in my central vacuum system. I know I called a few times to get help and was greeted pleasantly and was talked through what I was working on. Great customer service.



1 star user rating.
Jan 26 2019 8:49AM

I never received the bumper and I never got a response for my request to return a handle.

(MD Notes: Credit was given for the handle without the requirement to return the item on 1/28. The VacuBumper was out of stock (customer was notified) and shipped as soon as it was back in stock)



5 star user rating.
Dec 27 2018 6:53AM
Comments not provided.


5 star user rating.

Dec 12 2018 2:46PM

Purchased a home that was empty for 3 years. The system was an "OLD DINOSAUR" to say the least. Joe was an absolute angel!! Walked me through a lot over the phone then came out today and took time to check out the old system. Sad to say it was d.o.a.!! Within a short time frame JOE had the new one up and running!! Took time to explain everything to me. PROFESSIONAL AS THEY GET!! I would recommend JOE to anyone!! EXCELLENT WORKMAN SHIP!! OLD TIME WORK ETHICS TOO!! He said if I have any QUESTIONS, HE IS A PHONE CALL AWAY!! THANK YOU JOE...GREAT JOB!!



5 star user rating.
Nov 19 2018 5:46AM
Comments not provided.


5 star user rating.
Nov 16 2018 8:12PM

A1 Vacuum, Inc in Kelso, WA did an outstanding job of explaining the new features and was on time and clean during the installation.



5 star user rating.
Nov 12 2018 12:25PM
Comments not provided.


5 star user rating.
Oct 31 2018 2:43PM
Comments not provided.


3 star user rating.
Oct 24 2018 6:01AM

( Customer service representative has contacted customer for further information on how to improve customer experience as there were no details left in review. )



5 star user rating.

Oct 15 2018 12:11PM

Customer Service was great. I should have ordered the lock handle, but the standard stub worked as well. My agent was incredibly knowledgeable and even offered to refund my money when we thought my equipment required manufacturer replacement parts. After further discussion the part worked. The idea that they would refund fund a customers money due to a customer error speaks volumes about this company. I would recommend this company to family and friends.



1 star user rating.

Oct 12 2018 8:44AM

I belatedly opened a new MD hose for my vacuum cleaner, only to discover that the switch does not work. It will come on if we twist the hose, but it goes off randomly. As this was shipped internationally returning it for repair is impractical. It is very disappointing that MD quality control is such that a defective item was shipped. It is on me that I did not open the package within the 30 day coverage window.

( Customer service representative has contacted customer with information on the warranty of this hose so we may best resolve this issue. )



1 star user rating.
Oct 8 2018 3:20PM

Your web page is misleading. Did not receive what I ordered. Contacted service was told they didn't sell what I ordered so they sent out the wrong product.

(MD Notes: We worked with the customer to remedy the issue.)



3 star user rating.
Sep 20 2018 7:52AM

The assistance I received was polite & helpful but the product didn't fix the problem.

(MD Notes: We have reached out to the customer and remedied the issue.)



5 star user rating.

Sep 12 2018 8:14PM

I have no complaints



5 star user rating.
Sep 6 2018 12:44PM

Total thumbs up. We ordered the wrong part - our fault - not MD and your company made it right. Much appreciate the great customer service. We are very happy



5 star user rating.
Aug 30 2018 8:49AM

Hey, I was happy you had the motor in stock and shipped promptly. Received via ground transport in eight days including crossing the border, organizing brokerage fees et-al.

keep up the good service

cheers



5 star user rating.

Aug 26 2018 2:26PM

Google search to find replacement carpet accessory for 20-year old Nutone builtin vacuum and found North County Vacuum. First contact by web site email and follow-up calls for service technicians to check the central system too. Bought the Vacu flo DB7000 Vac tank and new Stealth accessory kit. Installation was efficient and now I am very happy with both products.



5 star user rating.

Aug 21 2018 5:50PM
Comments not provided.


5 star user rating.

Aug 2 2018 6:20AM

Although we experienced difficulty with UPS delivering our original order and our replacement order to the wrong address, (the shipping label had the correct address on it), we were very pleased with the response that customer service provided in originally replacing our order and tracking/visiting with UPS.



4 star user rating.
Jul 31 2018 5:34AM

the service staff was very helpful to me in helping me identify the unit I needed since this was installed by previous owners and there was no paperwork. I found the website via a sticker on the central vacuum in the garage and was able to follow up from there despite the various changes from company mergers. I had to postpone delivery because of travel plans and the representative I spoke to worked that out with me just fine. the only negative aspect is that I think the master unit, now 20 years old, is slowing down.



5 star user rating.

Jul 24 2018 6:17PM

Very helpful customer service! I sent a picture of my wall inlet and they told me exactly what I would need to make a new hose work. They don't make parts for my Kenmore system anymore but with the adapter, the combo hose I bought works just fine. This site is very informative!



5 star user rating.

Jul 18 2018 5:31PM

After converting our 2-prong Vacuflo system to the industry standard the new hose we purchased from MD did not shut the unit off and on. Called and after performing checks as instructed, concluded there was a problem with the hose or hose switch, so she will send a RA for exchange. I then tested the hose before boxing it up and saw that indeed there was a problem with continuity. Hopefully the new hose will take care of the problem!

Thanks for the great service!



5 star user rating.
May 30 2018 2:21PM
Comments not provided.


5 star user rating.

May 28 2018 8:45AM
Comments not provided.



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