Customer Service is patient, reliable, helpful and cannot be faulted on any level in my opinion.
Bought two connection pieces, needed to return and was actually told to keep them and still got refunded! Attentive staff and service when I made the call for this! A+++
ACE ELECTRIC BRUSH - purchase was simple and it arrived quickly. This vacuum head works great. Much better then our original Hayden head.
Had an issue with a wand being hard to disconnect. Customer service sent us a new one. Very helpful and polite.
The part worked fine and my central system
is up and running.
Second time I have dealt with MD. Both times good experiences. Had to find parts for old models and they had them both times. Knowledgeable phone representative made the interaction with the company quick and easy and assured me that I had actually ordered correctly.
Your person that helped me find a replacement part was very helpful. The part worked great for my customer. Thankyou
We are not pleased with the power cat. It does not pickup wht our old one did.
(MD Notes: We have reached out to the customer to reach a resolution.)
I can't say enough about how great this company is to work with. Their customer service is second to none, and have always helped me with anything I've ever needed to make repairs or purchase new items for my central vac. When I need a new unit I'll definitely be buying an MD unit!
Very impressed with the logical approach to problem-solving and the clarity of guide-notes. I had a bee hive cause the ceiling of our plant room collapse directly over the top of the VL300 vacuum unit last night - lots of honeycomb and honey (but no bees!), so I expect our vacuum is continuously running due to a short. Soon to find out for sure. Sweet!
I had to put a turn of duct tape around the tube that goes into the pipe in the wall to make it fit sung.
I was very pleased with you prices and service and order from you again.
I am absolutely satisfied with not only the purchase of the ACE built in replacement power brush to get my 20 year old Hayden vacuum working again, but the PROFESSIONAL HONEST STAFF at MD. Wow !!! Third time I have used this company, all have been with perfect results....It is hard for anyone seeing this review to not think I am related. Just a very happy customer for life!!! Thanks to all.
I mistakenly ordered the incorrect hose and the customer service department was terrific. They send me a return authorization label via email and the minute I dropped it a UPS and it was trackable, the customer service agent immediately sent me out the correct hose.
Customer service doesn't get any better than that. Will continue to use MD Central Vac as my only central vac vendor.
Professional, knowledgeable and courteous. What more do you need?
quick service, happy with the product.
Bought 7 inlets to be installed abroad. They are working flawlessly.
I received immediate and very helpful answers to my questions about securing a new handle to an old hose.