MD Customer Service

Customer service rep. explained replacement part and probable cause of vacuum malfunctioning. After that, I ordered the part and made the repair. Shipping was prompt.

Excellent service on telephone. Knowledge of the type of bags I needed was great. Delivery time good. So all and all pretty perfect!!

easy and done

I got the part quickly and it was a perfect fit.

I needed a new low voltage hose for my 30 year old Nutone vacuum. I called and asked if the new replacement would fit my old style wall outlets. The customer service rep asked me for dimensions of my outlets she told the me new hose would work but would be a tight fit. I ordered the hose and it fits and works perfectly. The hose is a snug fit in the outlet but it did not require any modification to the outlet. I consider this a good purchase and I appreciate the good customer service before the sale.

Everything is working fine on our 27 year old central vacuum system thanks to the efficient and helpful service I received when I ordering a circuit board to fix my problem. Thank you for helping me out of a difficult situation. Excellent service!!

I would like to compliment customer service for the help they provided us regarding a hose end issue we had on the new Ace electric corded kit. They were very helpful and accomodating and their response was timely. Excellent customer service !

Your customer service is exceptional. I called twice and each time the individual who handled my call knew exactly what I needed.

I have not yet installed the inlet so I cannot comment on the part.

I have had two interactions with Customer Service and there aren't enough stars in the rating system to reflect how helpful these people were. Both were extraordinarily knowledgeable, patient, kind, and paid very close attention to detail (waiting while I ran up and downstairs to observe and measure the parts of my older vacuum system). Without this help I never would have been able to find just what I needed. Great thanks to these people and to MD Central Vacuum for the overall high quality of your products and service.

worked great --

The motor and the circuit board worked flawlessly. They were easy to hook up. Not necessary for an electrician. The quieting action of the muffler was was readily apparent. Happy with the decision to go with the motor and circuit board. I would do it again in another 30 years if need be.

This is an excellent hose - flexible, strong and lightweight. It worked perfectly. Even though it is 5 feet longer than my original hose (which I ordered on purpose and is a blessing) it allows for considerably more suction. It arrived quickly in the mail. I would recommend this hose to other potential buyers.

Inlet fit perfectly. The unit was not almond as requested but was white. Decided to let it ride since it works great.

I had intermittent power. The part arrived early. Easy to install. Worked as advertised. The vac is back in business.

I spoke with Customer Service when ordering a 14" hard floor brush with wheels. She was very helpful, patient and knowledgeable about your products. Unfortunately, when the brush arrived it was not as pictured on your website. The brushes on the swivel side did not extend to the edge of the housing past the wheels, rather stopped short of the wheels. When I called back I was fortunate enough to talk with the same customer service rep again. After explaining my situation, she took it upon herself to go look at all the brushes in the warehouse to see if any met my requirement; to my dismay, they did not. Customer Service was a delight to talk to and went above and beyond in trying to satisfy me. She is a fantastic representative for your company and should be recognized as such.

I loved your covered hose, was so sad it didn't fit my vacuum parts. Help from your staff, gave me info to find a dealer that did carry my Hose and parts. No covering on hose(which I loved about your hose). Thanks for your help. Joan, Powell

I am very pleased with the prompt professional service from MD. They quickly determined the cause of my problem, shipped the appropriate parts, and my 17 year old central vac now works better than when it was new. I can't say that vacuuming is now fun, but it sure is faster and easier than ever. Thank you.