MD Central Vacuum
Fast Free shipping
on orders over $75
Since 1961

MD Customer Service

Leave a Review
Customer Service Reviews

Customer Reviews

Stars
3469 Reviews, 4.8 out of 5 stars
Filter by:

5 star user rating.
Aug 19 2019 6:20PM
Comments not provided.


5 star user rating.

Aug 13 2019 8:41AM
Comments not provided.


5 star user rating.
Aug 12 2019 5:12PM

Customer service was very helpful in confirming that I was ordering the correct part.



5 star user rating.

Jul 30 2019 6:38PM

Easy to order, thru an easy to use Web site. Parts were delivered in three days. The unit works great! Thanks for a good experience.



3 star user rating.

Jul 17 2019 10:18AM

Service was good, arrived quickly, had what I wanted. However, I had to buy an entire assembly rather than just the part of it that I needed. It would have been nice and much less expensive to just be able to buy the part that mounts on the outside of the wall and not all the parts that go inside the wall and did not require replacement. Now I have to store or throw away the extra parts I paid for but didn't need. What a waste. Bad business model and lowers customer satisfaction.



1 star user rating.
Jul 7 2019 4:02PM

Site said covers would work for 99% of systems. They do not function for my system. I really hope they take returns and donrsquot try to pin return shipping costs on me. What a hassle!

(MD Notes: We regret to hear that the inlet valves the customer ordered did not work with her Budd system. Most Budd systems were installed with non-standard inlet valves. We provided a prepaid shipping label to the customer to help facilitate the returns process.)



5 star user rating.
Jul 4 2019 6:22AM
Comments not provided.


5 star user rating.

Jul 3 2019 1:49PM

I have a central vacuum system in my home. I called for a service call since my system was not working. I was contacted by Joe Bieber who came out the same day and checked my system. This surprised me because the day I spoke to Mr. Beiber was 3 July 2019. The day before a holiday. He arrived when he said he would and quickly diagnosed the problem. He was very knowledgeable and professional. Mr. Beiber not only found the problem but had a replacement system on his truck to replace my system, which he did all in the same day. I was very impressed with Mr. Beiber and would highly recommend him to any one who is having vacuum issues. Thanks for a job well done.



3 star user rating.

Jul 3 2019 12:04PM

I'm not aware that I ever got a backorder notice. I had to call to inquire why it was taking so long

(MD Notes: We regret to hear you did not receive a back order notice. We strive to ensure our customers are notified of any back ordered item(s) by means of a note on our website, a notice in the checkout process as well as an email notification. It does not appear we have your email address in our database. We will add it to your account to ensure you receive the shipment notification when we ship your order.)



5 star user rating.

Jul 1 2019 5:44AM

Many thanks! A local service provider told me my system was dead and needed a full replacement. Not so. In a few days I had my parts, followed your detailed yet simple instructions, and installed my new central vac motor. I bought my new hose from you. It all works great. Thanks for great service, a great website, clear instructions, and giving me the confidence to fix my problem.



5 star user rating.

Jun 28 2019 1:54AM

Thanks for your replacement hose. Adapter cord was missing but came promptly after I called to report it missing. Works great and 23 cost from Beam store.



4 star user rating.
Jun 19 2019 7:44PM
Comments not provided.


5 star user rating.
Jun 18 2019 9:13AM
Comments not provided.


5 star user rating.
Jun 6 2019 8:04AM

Very good service &hehp thank you.



5 star user rating.

Jun 1 2019 3:21AM

John



5 star user rating.
May 30 2019 8:30AM

Very helpful when I couldn't find the adapter plug. She described the part and where it might be located in the package. Stayed on line while I looked through box. Very courteous and patient.



5 star user rating.
May 21 2019 7:20AM
Comments not provided.


5 star user rating.
May 16 2019 1:00PM

Customer service was very responsive when I had an issue with one of my products. A replacement was quickly sent and the follow up was great.



5 star user rating.
May 5 2019 4:55PM

Excellent customer service 5 stars



5 star user rating.
Apr 29 2019 5:42AM
Comments not provided.


5 star user rating.
Apr 22 2019 12:15PM
Comments not provided.


3 star user rating.

Apr 16 2019 2:23PM

Still waiting on part of my purchase made on March 15, 2019. What happened to the:

BASIC CAR KIT

Part #: 416CAR

(BIV Notes: Customer was contacted regarding the ETA of the 416CAR)



5 star user rating.
Apr 1 2019 7:38AM

The part was shipped in bubble envelope and was damaged. I contacted customer service the next business day and they sent me a replacement in a box this time and the replacement was ok. Quick and friendly customer service.



5 star user rating.
Mar 28 2019 5:17AM
Comments not provided.


5 star user rating.

Mar 7 2019 11:22AM

Erica was extremely helpful and very professional.




Please fill out this short form to submit a review for:
MD Customer Service

Rating:
PRIVACY NOTICE: Your email address will not be displayed on our site or given to any third parties under any circumstances. Your name and comments (if entered) will be displayed upon approval by an editor. We will not change your comments, but will remove any unacceptable words and correct any spelling errors.
Comments: (optional) Email Address: (required)

(Prevents duplicate user ratings - never used for spam.)
Your Name, City:(optional)