MD Customer Service

A1 Vacuum, Inc in Kelso, WA did an outstanding job of explaining the new features and was on time and clean during the installation.

( Customer service representative has contacted customer for further information on how to improve customer experience as there were no details left in review. )

Customer Service was great. I should have ordered the lock handle, but the standard stub worked as well. My agent was incredibly knowledgeable and even offered to refund my money when we thought my equipment required manufacturer replacement parts. After further discussion the part worked. The idea that they would refund fund a customers money due to a customer error speaks volumes about this company. I would recommend this company to family and friends.

I belatedly opened a new MD hose for my vacuum cleaner, only to discover that the switch does not work. It will come on if we twist the hose, but it goes off randomly. As this was shipped internationally returning it for repair is impractical. It is very disappointing that MD quality control is such that a defective item was shipped. It is on me that I did not open the package within the 30 day coverage window.

( Customer service representative has contacted customer with information on the warranty of this hose so we may best resolve this issue. )

Your web page is misleading. Did not receive what I ordered. Contacted service was told they didn't sell what I ordered so they sent out the wrong product.

(MD Notes: We worked with the customer to remedy the issue.)

The assistance I received was polite & helpful but the product didn't fix the problem.

(MD Notes: We have reached out to the customer and remedied the issue.)

I have no complaints

Total thumbs up. We ordered the wrong part - our fault - not MD and your company made it right. Much appreciate the great customer service. We are very happy

Hey, I was happy you had the motor in stock and shipped promptly. Received via ground transport in eight days including crossing the border, organizing brokerage fees et-al.

keep up the good service

cheers

Google search to find replacement carpet accessory for 20-year old Nutone builtin vacuum and found North County Vacuum. First contact by web site email and follow-up calls for service technicians to check the central system too. Bought the Vacu flo DB7000 Vac tank and new Stealth accessory kit. Installation was efficient and now I am very happy with both products.

Although we experienced difficulty with UPS delivering our original order and our replacement order to the wrong address, (the shipping label had the correct address on it), we were very pleased with the response that customer service provided in originally replacing our order and tracking/visiting with UPS.

the service staff was very helpful to me in helping me identify the unit I needed since this was installed by previous owners and there was no paperwork. I found the website via a sticker on the central vacuum in the garage and was able to follow up from there despite the various changes from company mergers. I had to postpone delivery because of travel plans and the representative I spoke to worked that out with me just fine. the only negative aspect is that I think the master unit, now 20 years old, is slowing down.

Very helpful customer service! I sent a picture of my wall inlet and they told me exactly what I would need to make a new hose work. They don't make parts for my Kenmore system anymore but with the adapter, the combo hose I bought works just fine. This site is very informative!

After converting our 2-prong Vacuflo system to the industry standard the new hose we purchased from MD did not shut the unit off and on. Called and after performing checks as instructed, concluded there was a problem with the hose or hose switch, so she will send a RA for exchange. I then tested the hose before boxing it up and saw that indeed there was a problem with continuity. Hopefully the new hose will take care of the problem!

Thanks for the great service!

Customer Service is patient, reliable, helpful and cannot be faulted on any level in my opinion.

Bought two connection pieces, needed to return and was actually told to keep them and still got refunded! Attentive staff and service when I made the call for this! A+++

ACE ELECTRIC BRUSH - purchase was simple and it arrived quickly. This vacuum head works great. Much better then our original Hayden head.

Had an issue with a wand being hard to disconnect. Customer service sent us a new one. Very helpful and polite.