Customer service was very helpful in confirming that I was ordering the correct part.
Easy to order, thru an easy to use Web site. Parts were delivered in three days. The unit works great! Thanks for a good experience.
Service was good, arrived quickly, had what I wanted. However, I had to buy an entire assembly rather than just the part of it that I needed. It would have been nice and much less expensive to just be able to buy the part that mounts on the outside of the wall and not all the parts that go inside the wall and did not require replacement. Now I have to store or throw away the extra parts I paid for but didn't need. What a waste. Bad business model and lowers customer satisfaction.
Site said covers would work for 99% of systems. They do not function for my system. I really hope they take returns and donrsquot try to pin return shipping costs on me. What a hassle!
(MD Notes: We regret to hear that the inlet valves the customer ordered did not work with her Budd system. Most Budd systems were installed with non-standard inlet valves. We provided a prepaid shipping label to the customer to help facilitate the returns process.)
I have a central vacuum system in my home. I called for a service call since my system was not working. I was contacted by Joe Bieber who came out the same day and checked my system. This surprised me because the day I spoke to Mr. Beiber was 3 July 2019. The day before a holiday. He arrived when he said he would and quickly diagnosed the problem. He was very knowledgeable and professional. Mr. Beiber not only found the problem but had a replacement system on his truck to replace my system, which he did all in the same day. I was very impressed with Mr. Beiber and would highly recommend him to any one who is having vacuum issues. Thanks for a job well done.
I'm not aware that I ever got a backorder notice. I had to call to inquire why it was taking so long
(MD Notes: We regret to hear you did not receive a back order notice. We strive to ensure our customers are notified of any back ordered item(s) by means of a note on our website, a notice in the checkout process as well as an email notification. It does not appear we have your email address in our database. We will add it to your account to ensure you receive the shipment notification when we ship your order.)
Many thanks! A local service provider told me my system was dead and needed a full replacement. Not so. In a few days I had my parts, followed your detailed yet simple instructions, and installed my new central vac motor. I bought my new hose from you. It all works great. Thanks for great service, a great website, clear instructions, and giving me the confidence to fix my problem.
Thanks for your replacement hose. Adapter cord was missing but came promptly after I called to report it missing. Works great and 23 cost from Beam store.
Very good service &hehp thank you.
John
Very helpful when I couldn't find the adapter plug. She described the part and where it might be located in the package. Stayed on line while I looked through box. Very courteous and patient.
Customer service was very responsive when I had an issue with one of my products. A replacement was quickly sent and the follow up was great.
Excellent customer service 5 stars
Still waiting on part of my purchase made on March 15, 2019. What happened to the:
BASIC CAR KIT
Part #: 416CAR
(BIV Notes: Customer was contacted regarding the ETA of the 416CAR)
The part was shipped in bubble envelope and was damaged. I contacted customer service the next business day and they sent me a replacement in a box this time and the replacement was ok. Quick and friendly customer service.
Erica was extremely helpful and very professional.
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