MD Customer Service

The customer service representative that I dealt with was very knowledgeable and provided a great customer service experience.

Replacement board worked fine. Like others, mine was missing the mounting hardware. emailed support and didnt get a response, but once I called the hardware was sent out quickly

Excellent customer service. Fast and friendly.

worked great but did not need extra wires that I purchased. took about 30 mins. to mount the card and it worked great and now the vac. works as it used to.

The part we ordered arrived damaged but one call to customer service and I had a new part delivered the next day. Excellent customer service!

Order was accurate and quick. I appreciate how easy it was to do business together.

thank you

The first two times I contacted MD I encountered a problem in that I had a CSR who was very nice but she was not ready to deal with the public due to lack of product knowledge. The third time the person was able to identify the correct products I needed and quickly completed my order.

Now that I have the new equipment it is working just fine and life is good!!

Customer service was very helpful in confirming that I was ordering the correct part.

Easy to order, thru an easy to use Web site. Parts were delivered in three days. The unit works great! Thanks for a good experience.

Service was good, arrived quickly, had what I wanted. However, I had to buy an entire assembly rather than just the part of it that I needed. It would have been nice and much less expensive to just be able to buy the part that mounts on the outside of the wall and not all the parts that go inside the wall and did not require replacement. Now I have to store or throw away the extra parts I paid for but didn't need. What a waste. Bad business model and lowers customer satisfaction.

Site said covers would work for 99% of systems. They do not function for my system. I really hope they take returns and donrsquot try to pin return shipping costs on me. What a hassle!

(MD Notes: We regret to hear that the inlet valves the customer ordered did not work with her Budd system. Most Budd systems were installed with non-standard inlet valves. We provided a prepaid shipping label to the customer to help facilitate the returns process.)

I have a central vacuum system in my home. I called for a service call since my system was not working. I was contacted by Joe Bieber who came out the same day and checked my system. This surprised me because the day I spoke to Mr. Beiber was 3 July 2019. The day before a holiday. He arrived when he said he would and quickly diagnosed the problem. He was very knowledgeable and professional. Mr. Beiber not only found the problem but had a replacement system on his truck to replace my system, which he did all in the same day. I was very impressed with Mr. Beiber and would highly recommend him to any one who is having vacuum issues. Thanks for a job well done.

I'm not aware that I ever got a backorder notice. I had to call to inquire why it was taking so long

(MD Notes: We regret to hear you did not receive a back order notice. We strive to ensure our customers are notified of any back ordered item(s) by means of a note on our website, a notice in the checkout process as well as an email notification. It does not appear we have your email address in our database. We will add it to your account to ensure you receive the shipment notification when we ship your order.)

Many thanks! A local service provider told me my system was dead and needed a full replacement. Not so. In a few days I had my parts, followed your detailed yet simple instructions, and installed my new central vac motor. I bought my new hose from you. It all works great. Thanks for great service, a great website, clear instructions, and giving me the confidence to fix my problem.

Thanks for your replacement hose. Adapter cord was missing but came promptly after I called to report it missing. Works great and 23 cost from Beam store.

Very good service &hehp thank you.

John

Very helpful when I couldn't find the adapter plug. She described the part and where it might be located in the package. Stayed on line while I looked through box. Very courteous and patient.