MD Customer Service

Smith

I received very good personal support as I tried to change out the motors in my central vacuum system. I know I called a few times to get help and was greeted pleasantly and was talked through what I was working on. Great customer service.

I never received the bumper and I never got a response for my request to return a handle.

(MD Notes: Credit was given for the handle without the requirement to return the item on 1/28. The VacuBumper was out of stock (customer was notified) and shipped as soon as it was back in stock)

Purchased a home that was empty for 3 years. The system was an "OLD DINOSAUR" to say the least. Joe was an absolute angel!! Walked me through a lot over the phone then came out today and took time to check out the old system. Sad to say it was d.o.a.!! Within a short time frame JOE had the new one up and running!! Took time to explain everything to me. PROFESSIONAL AS THEY GET!! I would recommend JOE to anyone!! EXCELLENT WORKMAN SHIP!! OLD TIME WORK ETHICS TOO!! He said if I have any QUESTIONS, HE IS A PHONE CALL AWAY!! THANK YOU JOE...GREAT JOB!!

A1 Vacuum, Inc in Kelso, WA did an outstanding job of explaining the new features and was on time and clean during the installation.

( Customer service representative has contacted customer for further information on how to improve customer experience as there were no details left in review. )

Customer Service was great. I should have ordered the lock handle, but the standard stub worked as well. My agent was incredibly knowledgeable and even offered to refund my money when we thought my equipment required manufacturer replacement parts. After further discussion the part worked. The idea that they would refund fund a customers money due to a customer error speaks volumes about this company. I would recommend this company to family and friends.

I belatedly opened a new MD hose for my vacuum cleaner, only to discover that the switch does not work. It will come on if we twist the hose, but it goes off randomly. As this was shipped internationally returning it for repair is impractical. It is very disappointing that MD quality control is such that a defective item was shipped. It is on me that I did not open the package within the 30 day coverage window.

( Customer service representative has contacted customer with information on the warranty of this hose so we may best resolve this issue. )

Your web page is misleading. Did not receive what I ordered. Contacted service was told they didn't sell what I ordered so they sent out the wrong product.

(MD Notes: We worked with the customer to remedy the issue.)

The assistance I received was polite & helpful but the product didn't fix the problem.

(MD Notes: We have reached out to the customer and remedied the issue.)

I have no complaints

Total thumbs up. We ordered the wrong part - our fault - not MD and your company made it right. Much appreciate the great customer service. We are very happy

Hey, I was happy you had the motor in stock and shipped promptly. Received via ground transport in eight days including crossing the border, organizing brokerage fees et-al.

keep up the good service

cheers

Google search to find replacement carpet accessory for 20-year old Nutone builtin vacuum and found North County Vacuum. First contact by web site email and follow-up calls for service technicians to check the central system too. Bought the Vacu flo DB7000 Vac tank and new Stealth accessory kit. Installation was efficient and now I am very happy with both products.

Although we experienced difficulty with UPS delivering our original order and our replacement order to the wrong address, (the shipping label had the correct address on it), we were very pleased with the response that customer service provided in originally replacing our order and tracking/visiting with UPS.

the service staff was very helpful to me in helping me identify the unit I needed since this was installed by previous owners and there was no paperwork. I found the website via a sticker on the central vacuum in the garage and was able to follow up from there despite the various changes from company mergers. I had to postpone delivery because of travel plans and the representative I spoke to worked that out with me just fine. the only negative aspect is that I think the master unit, now 20 years old, is slowing down.

Very helpful customer service! I sent a picture of my wall inlet and they told me exactly what I would need to make a new hose work. They don't make parts for my Kenmore system anymore but with the adapter, the combo hose I bought works just fine. This site is very informative!

After converting our 2-prong Vacuflo system to the industry standard the new hose we purchased from MD did not shut the unit off and on. Called and after performing checks as instructed, concluded there was a problem with the hose or hose switch, so she will send a RA for exchange. I then tested the hose before boxing it up and saw that indeed there was a problem with continuity. Hopefully the new hose will take care of the problem!

Thanks for the great service!