Hi, is the suction low or will it not turn on? If the suction is low use the solutions under number three here https://builtinvacuum.com/flowchrt.html. If it will not work then it probably cut wires inside the hose. You will need to replace the hose. To find the right one first see if your carpet nozzle has an electric cord. If so visit here https://builtinvacuum.com/help/electrolux/hoses.html. If not, then it will take the Low Voltage Hose found on the same page. Or you can replace your hose and accessories with a new electric attachment kit https://builtinvacuum.com/help/electrolux/kits.html . The new kit fits right into your system without any changes to your vacuum system.