The brushes arrived on schedule and were just what we needed for our broken in-house vacuum. Unfortunately, one of the brushes was broken, probably during shipping, but usable. We called and explained the problem, and within a few days a replacement brush arrived in perfect condition. We had it in place and the vacuum running again with very little inconvenience. I would give 5 stars for the service, 3 stars for the initial packaging, so perhaps that averages out to 4 stars!
It would be helpful for some instruction on the best method to attach the wire. The one I replace in the Kenmore motor was crimped. This one I ended up soldering the connection.
I want to say that the website was very helful to troubleshoot this issue. I would not have thought about the brushes.