Everything we ordered was as described. At this time we are satisfied. The warranty paper we have to fill-out ask for a serial number for the product. There isn't one on the power head. What do I do?
(BIV Notes: No need to warranty the product through the manufacturer, MD keeps a record of your purchase and will honor a 2-year warranty on this Black Hawk Electric Kit and a 3-year warranty on the electric hose.)
Great product at a great price. Fast shipping and delivery, easy to use web site and online ordering.
So happy with my purchase! The customer service was amazing. So happy to have help upgrading my EasyFlow vacuum system
Power Brush does not have the same power as my previous power brush.
(MD Notes: The Blackhawk is considered to be a good introductory power head for electric systems, but will not be as powerful as some other models. We have reached out to the customer to remedy the issue.)
This is awesome!
Would have given 4.5 stars if I could have. Glad I went with 35' over the 30'. Power head and tools are good. On/off switch at the business end of the hose is handy. Only thing I'll dock points for is the light-weight hose compared with my original Fasco hose which was much heavier duty and lasted over 20 years.
Enjoying it so far..:)
We love it!
Customer Service was great, I needed an adapter after I received my new hose, contacted MD and they shipped one to me at no charge. The hose is much lighter than my old one, much easier to vacuum. Love my new power head.
Excellent product so far and quick delivery
I am very happy with the new product. My only regret is that I bought the 30' hose instead of the 35'. I can vacuum the whole house in one day, rather than wrestle with the old one for 2 days. This one glides over the carpet almost by itself. I wish I had done this years ago.
The quality of this product is not what I expected. Maybe I should have spent more for the deluxe model. In order to use the non-powerhead attachments, I have to unfasten the power head electric cord from the retainers on the rigid chrome extensions each time. That is unsatisfactory. I'll use this kit in the basement. Thanks, Terry
(MD Notes: We sent this customer a secondary wand at no charge)
Very good value
Quite pleased overall. However, the power head is quite noisy - have to wear ear plugs
It picks up debris very well and runs quietly compared to the other beam we had. As for the tool to use on chairs, works fine, however, it keeps slipping off the tube because it has no way to fasten to the tube. We did not receive any operating instructions or name of parts in case we have to order a part. Otherwise, we are satisfied with the BlackHawk and is accomplishing what we expect of it. Thank you.
We love the attachments. They work wonderfully. Very easy to carry and use.
Not very happy with this. When I got this it looked used it don't pickup very well and it hard for my grandma to use this I would never buy this again (MD NOTES: Sorry for the issues. All products are brand new and never used. You can return the goods for a full refund within 30 days.)
Everything came on time and in good order. It works great. Thank you. The wall attachments for the hose is too narrow. It does not fit the hose properly.
I like the blackhawk, but the handle turns to the left, i wish you guys made it so it does not rotate to the left. i grew up in bakersfield, and i was happy to know that my vac came from bako!!! have a good one.