Within a week of receiving my $200+ hose the small connecting pin which holds the hose to the wand broke. I sent an email to the company and was told by a Mr. Dominique Dominguez that they would immediately send a replacement part.. After two weeks without receiving the part, I sent a followup email to Mr. Dominguez which was ignored to this date which is six weeks after my order. My opinion now is that I was lied to the first time and they were stalling, waiting for my charge to clear.
(MD Notes: We apologize that you did not receive the follow-up email sent to you. We shipped the replacement part as promised on 5/9 and it is out for delivery today, 05/14. It takes only moments for your cc charge to clear and we would never hold warranty items for that purpose.)
Wonderful! Feels like I have an increased air flow!!
Perfect! Fast delivery!
This new hose seems to be a different material making it stiffer but still is fully functional. I did make a mistake by not buying the longer hose. I should have measured the old one that broke. I can still reach every where but need to stretch a bit.
Awesome customer service!! Love my new vacuum hose. Thanks
We still have not received our full order which included a sock for the hose and we?ve been charged for it!!! When will we get it??? I?ve called several times.? we are happy with the hose. Please respond again on the hose charge. I?m tired of calling.
(BIV Notes: customer has been contacted regarding back order update.)
works like a charm
They knew their products and my system very well. Solved my problem quickly and delivered the products I ordered very quickly. Great folks to work with!
This product was better than the OEM
Quick shipping, well built. Seems to improve suction and slides around corners easily. Only drawback is when untwisting it does kink once and awhile.
(BIV Notes: Please ensure you are storing the hose properly on the wall in 3-4 large winds to cut down on the possibility of kinking. When you first receive your hose it will be tightly coiled in the box, you will want to lay flat, outstretched on the ground for 24-48 hours to acclimate for best results.)
It was the right product and it is working great!
Lightweight and easy to maneuver. Paired with pretty protective cover it looks great and glides along the floor.
This was more of a gift for my cleaning lady than ourselves. Having to trek up 2 flights of stairs to get the only hose in the home was annoying to say the least. Now with a hose on the top and bottom floors, my cleaning lady has never been happier. Thank you MD!
I bought this to replace my old corded hose. It works very well and I especially like the on/off switch on the handle which my old one did not have. The only slightly annoying thing is that it has to be in the vacuum outlet just so to turn on. At first I thought it did not work, but after wiggling it around and turning it a bit it began to work.
Received my new vacuum hose is a timely manner. Very happy with it!
Shipped promptly and arrived on schedule. Item is as advertised.
The hose was exactly what I needed. When I ordered the hose I had a discount code that showed in the ordering process but when I placed the order, the discount was not applied and I was charged the full amount. I sent an email to the company and received a personal response the next business day and a credit back shortly thereafter. It was nice to deal with a real person who showed the true meaning of customer service.