The people on the phone were helpful and I got exactly what I needed. Thank you!
I purchased this as a replacement for the 18 year old AB-27 hose that came with my Beam whole house system. It is about 3 or 4 feet longer than the original which is quite convenient and stops me from having to move the hose so much. It also is kinkless which is a large blessing. The one negative is that the hose nozzel does not connect with the receiptical on the metal vac tube which connects to the carpet brush head with one motion. Now, I have to connect the gas pump nozzle to the gas pump nozzle then plug in the power cable to the nozzle head. Not a huge deal but inconvenient. When I get some time I will search for a metal tube that will connect with the gas pump handle with on motion. For this reason, I give it four stars.....well, maybe 4 3/4.
website was easy to understand
no hassles is what I wanted
Received replacement hose in timely manner, but missing was the adapter plug that I needed in order to use the vacuum. I called and it was sent out promptly. Price of the hose was 2/3 of what I would have to pay at Beam store. The vacuum is working great and I am pleased.
Within a week of receiving my $200+ hose the small connecting pin which holds the hose to the wand broke. I sent an email to the company and was told by a Mr. Dominique Dominguez that they would immediately send a replacement part.. After two weeks without receiving the part, I sent a followup email to Mr. Dominguez which was ignored to this date which is six weeks after my order. My opinion now is that I was lied to the first time and they were stalling, waiting for my charge to clear.
(MD Notes: We apologize that you did not receive the follow-up email sent to you. We shipped the replacement part as promised on 5/9 and it is out for delivery today, 05/14. It takes only moments for your cc charge to clear and we would never hold warranty items for that purpose.)
Wonderful! Feels like I have an increased air flow!!
Perfect! Fast delivery!
This new hose seems to be a different material making it stiffer but still is fully functional. I did make a mistake by not buying the longer hose. I should have measured the old one that broke. I can still reach every where but need to stretch a bit.
Awesome customer service!! Love my new vacuum hose. Thanks
We still have not received our full order which included a sock for the hose and we?ve been charged for it!!! When will we get it??? I?ve called several times.? we are happy with the hose. Please respond again on the hose charge. I?m tired of calling.
(BIV Notes: customer has been contacted regarding back order update.)
works like a charm
They knew their products and my system very well. Solved my problem quickly and delivered the products I ordered very quickly. Great folks to work with!
This product was better than the OEM
Quick shipping, well built. Seems to improve suction and slides around corners easily. Only drawback is when untwisting it does kink once and awhile.
(BIV Notes: Please ensure you are storing the hose properly on the wall in 3-4 large winds to cut down on the possibility of kinking. When you first receive your hose it will be tightly coiled in the box, you will want to lay flat, outstretched on the ground for 24-48 hours to acclimate for best results.)