Works well so far
As Always shipping & Product all A-OK
Had to replace our hose because the swivel handle kept losing its connection to the power and the suction would just shut off - clearly an issue with the internal contact points in the switch. Ordered this as a replacement. New hose works well, but it is definitely a lighter, more flexible, slightly flimsier version of the hose that was replaced. Either way, customer service was great, rep was super knowledgeable and M.D. definitely offers very competitive pricing. This is my go-to site for all central vac stuff.
Originally bought the basic hose, which kinked way too easily. Returned and purchased this hose which I'm satisfied with.
Quick service and good pricing. Our old hose had a nub that held the extension tube securely in place - this one does not - causing it to slip loose at times.
Works like I expected (very well)
Love the shut off switch option. Great quality. Fast delivery.
service was speedy! The only problem has been that the connection to my wall outlet does not fit tightly. Somewhat of an aggravation. I have a turbo vac system
(MD Notes: We reached out the customer and provided a prepaid return shipping label for the defective hose. A replacement hose was shipped to the customer.)
Hose seems to be longer than the 30" I ordered....don't know how it is measured, but better that than too short. This is a replacement for a very old smaller diameter system (1.25" stub tube adapter required)....the suction seems to be better. I wanted the swivel so I had to get the low-voltage hose instead of the basic hose....probably a good thing.
The connection between the wand and the hose is loose and slips out when using a lot. Other than that it is fine.
The connection between the wand and hose is loose, but other than that everything else is fine.
Great hose ! Made the vacuuming so much quieter than the old hose! superb customer service!
I wish it was lighter!
This is the second hose that we have purchased to replace old worn out hoses, which did not have an on-off switch at the handle, and were only 30 feet long. The old hoses were also smaller diameter. These fit our wall outlets and work great. Would give it 5 stars, but the hose does tend to coil up easily while in use.
Significant improvement over the original spiral wound wire hose.
The wand attachment is slightly loose at the connection with the new hose however suction is good. Also the beater bar does not seem to run as fast as it did with the old hose.
I bought this hose as a replacement for a 1970s-80s era Kenmore central vac system. I also had to purchase the 1.25in metal stub tube to fit our existing wall ports. The metal stub is easy to insert into the hose and fits well into the wall without loss of suction. The hose itself is a little lighter weight than I was anticipating, but it winds/unwinds easily and seems to be working well. We will see how well it holds up over time.
Basically a good hose. I would like it even better if it swiveled more easily in the handle in order to eliminate twists in the hose.
This hose is stiffer than the other one. It is not as flexible.
The hose seems to be working fine. However, I believe I spoke to a Customer Service Rep when I placed this order. She was going to include an additional handle so I could use my old hose with the new handle. It was not in the box. I did follow up with a phone call to the 800 number with I did not receive a return phone call, nor did I receive the handle since I called. That has been about 2 weeks. I thought perhaps this email was in regards to the handle. If someone can follow up with the handle I would appreciate it. I didn't call again because with the holiday I'm sure you were busy or not at full staff. If someone could follow up or just send the handle it would be appreciated. I would be very disappointed not to receive it because Ann was very helpful in figuring out which hose I specifically needed. Thank you!
(MD Notes: We apologize for the oversight. The adapter was shipped to the customer free of charge.)
Everything is great!
Works well. Seems lighter!
Really like the light weight of this hose and the convenience of an "on/off" switch on the handle. The hose crimped cutting off the air but I put the sock from my old hose on it and that solved the problem.